Category: Industry Insights

  • 5 For Friday — Links, Stories & Posts For Your Weekend

    SEO Secrets, Tips & Tricks – Why it’s Not Worth Your Your Time — Graywolf’s SEO

    Everyone wants to say they have a surefire array of “secret ingredients” that will launch your website to optimization superstardom — but like most things in life, it’s not that easy. Michael Gray takes on the phenomenon, eschewing the tips-and-tricks way of thinking for old-fashioned discovery of what works, why it works, and how to make it work again when something goes wrong.

    Google Points Out 5 Common SEO Mistakes [VIDEO] — Marketing Pilgrim

    The rumblings of a Google algorithm update are now impossible to ignore, and you should be preparing your site for the shift. The update targets “overly-optimized” sites — however, even if your website is unique, solid and purposeful, this informative video is worth checking out for the detailed explanations and helpful strategies that lead Google developer Maile Ohye offers up.

    Social Media Disconnect: It Matters, But We Have No Strategy — Small Business SEM

    A study carried out on high-ranking business executives shows a serious disconnect between the realization of the importance of social media, and the impetus to carry through with brand-building campaigns. Would the phenomenon be even more pronounced with small business owners?

    5 Interesting Pinterest Marketing Campaigns> — Mashable

    Pinterest is the new hotshot in social media establishments, drawing record-breaking growth numbers and unique visually-focused sharing. Check out some of the most notable campaigns in recent memory — getting any ideas for your own business?

    Netflix and Yahoo Pin Their Hopes on Original Content — Marketing Pilgrim

    Online video giant Netflix and has-been search engine Yahoo don’t seem to have much in common — except for their shared interest in web-only, direct-to-screen video. Find out what these companies are doing to revolutionize ad-free (but not revenue-free) video accessible to anyone with a connection, and pick up some tips for your own use along the way.

  • The Most Impactful Restaurant Review Directories (According to Google Data)

    Entrance to a restaurant in France

    We all know that online reviews are important because more and more potential customers are consulting them before they make a purchase decision; simultaneously, reviews are all over the place and popping up in web search results. Sometimes, even when someone searches for your business name, a review site is the first result. It makes sense, then, that you would need to manage your presence on these sites — but where to start?

    For those with limited resources who can’t find the time to manage all your listings (or if you’re just curious like me) I gathered a list of the most impactful restaurant review sites based on real data that I stole from Google observed in Google search results, rather than arbitrarily deeming one more important than the other.

    I decided the most impactful sites would be the ones that rank the highest on average, and show up the most often, in restaurant-related searches. To figure this out, I gathered a list of 583 keywords composed of [restaurant + city name] like [antoine’s new orleans] and [del fina san francisco] for restaurants in Atlanta, Chicago, Dallas, New Orleans, New York and San Francisco. Then I used Advanced Web Ranking to run searches of these keywords in Google and record the information.

    In the chart below, the Average Rank column indicates how a particular domain was ranked, on average, for the 583 restaurant searches. (To see the full list of keywords and stats, check out the Google doc here). As you can see, Yelp is far and away the highest ranking, and therefore the most impactful.

    Domain Average Rank
    yelp.com 3.3
    opentable.com 5.3
    urbanspoon.com 7.1
    menupages.com 7.2
    tripadvisor.com 8.1
    citysearch.com 8.3
    zagat 9.7
    chow.com 11.4
    local.yahoo.com 12.4
    allmenus.com 13.3
    yellowpages.com 13.7
    gayot.com 13.9

     

    Yelp’s dominance isn’t only revealed in how high it ranks in the SERPs for these queries, but also in its share of the searches. A Yelp link was present in the top 20 results for 97% of these searches! The closest competitors are Urban Spoon (87%), Trip Advisor (77%), and City Search (73%). After Zagat at 66%, there is a huge drop off. See the chart below.

    Domain % Share of Searches
    yelp.com 97
    urbanspoon.com 87
    tripadvisor.com 77
    cityseearch.com 73
    zagat.com 66
    opentable.com 43
    local.yahoo.com 38
    menupages.com 36
    chow.com 26
    gayot.com 25
    allmenus.com 18
    yellowpages.com 18

     

    What all of this really means is that if you don’t know where to start, you should probably just start with Yelp, Open Table and Urban Spoon. Or, if you have a chain of restaurants that need immediate attention, start with Yelp, Urban Spoon and Trip Advisor, since those sites seem to have a presence on most SERPs.

    How high a review site ranks matters because it has the power to reach your customers before you do. I’ve blogged about this in the past: you need to tell your story in your words so that others don’t end up doing it for you because that can get ugly. Of course, the best way to do this is by having such a great product that no one can complain, but there’s always going to be the guy who gets really, really pissed when you don’t have black napkins.

    About the Data

    Please note that this is an extremely small set of keywords, and these are probably not statistically significant figures, since our sample is extremely small compared to all of the possible local restaurant searches in the United States (although, I still think the findings are meaningful, since the difference between Yelp and most of the other sites is consistently large). Also, as you can see on the Google doc, those aren’t live calculations, I did them in Excel and didn’t have time to convert them to doc formulas. Lastly, know that, of course there can be some bad data in here (perhaps a certain keyword didn’t turn up restaurant results, and therefore skewed the results). Feel free to point out any mistakes with my assumptions, data and calculations. Most of all, please chip in if you have a list of restaurant names and let me know which city they’re in, and I’ll update the information accordingly, as it was a lot more difficult to find a raw list of restaurant names than I thought it would be. Don’t forget to share you comments below!

  • The Yelp Review Filter is Broken

    A few months ago I came upon an EpicFail image that I found amusing. The image was of a supposed Google review. The review was actually a positive review, but it was the content that really grabs one’s attention:

    “Wendy’s SoNnNnNnN This place is BAWLIN’ yo. Chicken nuggitz be crispy like you never SEEN. I tried one and I was like ‘WHAAAAT! Are you serious Wendy?’ Mean girls workin’ the frier tho. This one chick wouldn’t let me holla. I was like ‘please you ugly anyway.’”

    I was intrigued. As the marketing guy for a pest control service, I love positive customer reviews. I love using them in marketing. Makes the job of marketing really easy. So I decided to hunt down this fantastic review and find out if Wendy’s was using it.

    Lo and behold, the review was actually found on Yelp… odd, since the original image was of a Google review. It is possible the reviewer was so ecstatic about his crispy chicken nuggets that he left the review on both Yelp and Google. It happens on rare occasions. Well to my astonishment this Yelper was an ELITE! Yes sir, Mr. Joseph W. is an Elite Yelper. No wonder the review was so fantastic!

    I decided to find where else in the Internet review world Joseph may have dropped this hyped up review. So I went back to the search engine and searched “Wendy’s SoNnNnNnN”. Most of the sites found were sites about this particular review, but were not the review. And then I stumbled upon a 2nd yelp page in the search. This 2nd page was not the same Yelp reviewer. Mr. Joseph? …Digging a little deeper, I found the following:

    http://www.yelp.com/biz/wendys-old-fashioned-hamburgers-saint-paul-3
    http://www.yelp.com/biz/wendys-sunnyvale
    http://www.yelp.com/biz/wendys-old-fashioned-hamburgers-gainesville-5
    http://www.yelp.com/biz/wendys-new-york-5
    http://www.yelp.com/biz/wendys-waltham
    http://www.yelp.com/biz/wendys-old-fashioned-hamburgers-lawrenceville-2
    http://www.yelp.com/biz/wendys-old-fashion-hamburgers-oceanside
    http://www.yelp.com/biz/wendys-restaurant-la-mirada
    http://www.yelp.com/biz/wendys-portland-4
    http://www.yelp.com/biz/wendys-sunnyvale
    http://www.yelp.com/biz/wendys-old-fashioned-hambergers-restaurant-joliet (Note the spelling)

    11 duplicate reviews on Yelp. Different users. Different Wendy’s locations. All of these are showing and not being filtered. I was shocked. I was appalled.

    It’s a funny review. What’s the big deal?

    Yelp prides itself on their review filter. “We try to showcase the most helpful and reliable reviews… Not all reviews make the cut, and those that don’t are posted to a separate “Filtered Review” page. Filtered reviews don’t factor into a business’s overall star rating…”

    Why does this bug me? I understand that Yelp wants legit reviews. I do too. I think the world would be a better place if everyone were honest. But at times, this filter is dishonest. It cuts honest reviews. While some of these review filters are easy to spot and the rules easy to understand, there still seems to be this oddity about what reviews actually show up and what reviews don’t. I struggle with this because I’ve got some competing pest control companies with a higher Yelp review count and rating showing than Bulwark because of this review filter. If all reviews were to be counted I’d have both the highest rating and the highest number of reviews. And despite their statement of “Businesses cannot pay for favorable treatment,” the fact that a competing exterminator is a Yelp Advertiser leaves suspicion that the filter favors advertisers. But back to the matter at hand.

    Yelp is publishing all 11 of these fake reviews! Their filter is broken! Further more, they have deemed Joseph an “Elite Reviewer.” In my opinion, Joseph can no longer be trusted. Nor can the rest of these reviewers. It seems to me that if Yelp truly took this higher standard for reviews serious that all of these reviewers would be removed. Is calling for a removal of the users a little extreme? For those of us that must sit back and simply have faith in the Yelp review filter, this is a huge slap in the face.

    Thomas Ballantyne is the Director of Marketing for Bulwark Exterminating, although he prefers the title of “Pest Control Guy.” He frequents Online Marketing Conferences and on occasions speaks at events about small business marketing. His career at Bulwark has put him in the trenches of Local SEO, Reputation Management, Paid Search, Conversion Optimization, and Online Review Strategies. Outside of bug life, he enjoys family time with his lovely wife and five children. And he’s an avid “Board Gamer” ready for a game of Settlers anytime, anywhere. Find him on Twitter: @Thos003

  • 5 For Friday – Links, Stories & Posts For Your Weekend

    1.
    Google Is Watching You (Or Not): New Privacy Policy Takes Effect Today – Search Engine Land

    — Google says their new privacy policy will open the door to new products and services for the public. The idea is to simplify privacy across all of Google’s properties without affecting user’s experience. Browsing and search history controls should remain unchanged, so why are there so many articles warning “Google is watching you?”

    2.
    What Susan G Komen Doesn’t Understand About Communities and You Should – SEOMoz

    — Global neighborhoods don’t form around organizations; they form around the major issues of the day. When an online community responds to a breaking headline, they can pop up, grow, and disappear overnight, but their impact on your business could be lasting. Online reactions to the Susan G. Komen public relations debacle offer insights into how you can leverage a network to build your brand and manage your reputation.

    3.
    Why Small Businesses Need BOTH Social & Search – SmallBusinessSEM

    — Local search and social media are two essential ingredients for a successful online presence. Recent surveys like the Local Search Study show that the answer to the question, “should we be spending more on search or social media?” is both. The study found that 63 percent of consumers were more likely to engage with a local business if they are available on a social network. However, the study confirmed that consumers avoid social networks when they need to search.

    4.
    Twitter Brand Pages Adding E-Commerce, Contest Features? – Search Engine Watch

    — Following in the footsteps of Facebook, Twitter will be allowing developers to create “experience” apps for business brand pages in 2012. Increased user engagement would mean more time on Brand Pages and a bigger share of advertising revenue for the social media giant. Is e-commerce the next step for the Twitter platform?

    5.
    Are You Using the Right Keywords On Your Site? A Simple Three-Rule Test – SearchEngineJournal

    — There are plenty of quality keyword tools. However, there is also no shortage of metrics that claim to help you determine the value of a particular keyword. While some of these stats provide insight, you should not rely on them when making your selections for SEO and PPC. Here’s a quick three-rule test for making better choices when it comes to keywords.

  • Internet Privacy in 2012: It’s Not Easy Being Anon

    internet privacy isn't easy
    A True Anon

    Now that we’re all settled into 2012, we still find ourselves catapulting forward through the Information Age. Some have even classified our current place in time as the Personalization Era [sic]. This is a time wherein the information collected about you online can and does tailor your experience on the Internet to your interests and/or demographic.  Your searches, data collected through your online presence (Facebook and other social networking sites), tweets, and other bits and pieces come together to serve as a pool of data that allows search engines and various sites to do a variety of things to assist or appeal to you. Advertising, personalized search results, product recommendations, etc. are chosen specifically for you! This era, in my experience, has found many divided into two larger groups: the Embracer and the Anon.

    Embracers either know how the system functions and reap the benefits of this custom online experience, or they are completely unaware and simply enjoy their online life with great abandon. Embracers also house the Oversharers.These are the people whose Internet lives can overshadow “IRL” and they thrive on divulging minutia.

    Conversely, Anons are those whose Twitter feeds are penned by pseudonyms that require follow requests to view, their Facebook profiles are well-protected, and you’re not going to find many, if any, lamentable pictures of them from their freshman year of college even if you’re “in” with them online. These are the people who comb through privacy settings, making sure they’re in full control of what is accessible and to whom. Generally, if they have the option, they also opt out of anything that shares their information or uses it for commercial purposes. Included here is also the ultra-paranoid who will usually be on the other end of emails where the subject begins with “FW:Fwd:FW:” and who legitimately believe much of the fear-mongering myths dispelled on Snopes.com.

    internet privacy isn't easy
    Fwd:fwd:FWD:fwd

    So who’s better off in the current era: the Embracer or the Anon?

    The Embracers are certainly going to have plenty to work with for their memoirs. They’re often extremely up-to-date on Internet trends and make online friends far and wide. They often appreciate that their online experience has been tailored to them and utilize this when shopping or discovering new websites, products, or services. On the other hand, over-sharing
    or being unaware of the implications of sharing certain personal data on the web, besides possibly annoying an Anon or two on their friend list, can be risky and lead to dangerous pitfalls like identity theft. Stalking people in the “Personalization Era” certainly seems easier, though! Avid Foursquare users beware: try not to make too many enemies.

    The Anons can and do enjoy their chosen level of privacy. Future employers or those undesirable lurkers will have a hard time pinning any dirt on the Anons based on their online presence. They can even be fully present at and enjoy a party
    without live-tweeting it. Life is getting harder for the Anon, however, thanks to changes in Google’s privacy policy and the trend of moving away from anonymity in many forums.

    The case for and against Internet anonymity has been a subject of discourse more and more recently and, no matter which group you find yourself in, chances are that if you’re reading this, you’ve got an opinion on it. Whether you’re an Embracer, an Anon, or somewhere in between, knowing what you’re sharing and with who is always a good idea.

  • Read This! — March 2012

    Optimizing Search Engine Marketing For Seasonal Opportunities — Search Engine Land

    If you’re in the business of beach umbrella retail, snowblowing equipment, spring cleaning or other seasonally-related product or service, chances are you’ll be interested in this article explaining how to stay on top of the trends and perfectly time your campaigns to get the most out of the busy season.

    Reaching Your Target Market Through Social Media — ProNet Advertising

    Engaging your customers and building a brand online is a crucial part of competing in the contemporary business world — read this article to learn more on how to maximize the potential of every part of your social media activity.

    SEO 101: Getting the Right URL Structure — Graywolf’s SEO

    Poor URL structure can be an enormous impediment to your site’s optimization. Don’t fall into the trap of multiple addresses for single pieces of content, keyword stuffing or overly complex directories — Michael Gray gives you the skinny on how to create concise, effective URLs for your site that are linkable and crawlable for maximum efficiency.

    How to land cool speaking gigs — SuccessWorks

    While you endeavor to build your business’s success online, you shouldn’t let your personal brand offline fall by the wayside either. Conference speaking is a skill crucial to succeeding in many industries — here’s a beginner’s guide to nabbing the gig you want and creating an effective and memorable presentation once you’re on stage.

    The Marketer’s Guide To Pinterest — Social Times

    Have you joined up with new image sharing platform Pinterest yet? This handy graphic from Social Times illustrates why you should be joining this quickly-expanding sharing site, along with helpful tips on adding pin buttons to your site, establishing a presence with your own board and making sure the media on your site is pinnable.

  • 5 For Friday — Links, Stories & Posts For Your Weekend

    How Twitter Can Improve Your Management (in 140 Characters or Less) — Inc.com

    It’s said that brevity is the soul of wit, and nowhere is that more apparent than the mandatory 140-character limit of Twitter messages. Inc.com’s Frank Addante takes you how the confined space can actually help you structure your management style and clarify your goals.

    Elections, The Olympics and the End of the World: What’s Next for Social Video — Marketing Pilgrim

    With political campaigns being broken on the strength of dislikes alone and views of adorable owls skyrocketing to unprecedented levels, it seems evident that Youtube is here to stay. Get the skinny on what leveraging its inherent shareability can do for your social media presence.

    SEO: A Force for Good — Search Engine Watch

    While the search engine optimization industry certainly has its monetary side, its ideal functionality is helping search engines discover and rank content in a way that is intelligible and relevant to the user. Check out this foray through the brighter side of optimizing and targeting!

    Variety: The Spice of Life, and Your Blog — Small Business SEM

    While writing a “home run” post every single time seems great on the outside, it can get wearing on your readers after a while. Check out this article to find out how to mix and edit your blog in order to get the maximum benefit out of your writerly efforts.

    Promoting Your Old YouTube Videos — ProNet Advertising

    While sharing your videos upon release is important, their productivity never really expires when you follow these easy tips to keep your archives working for you.

  • Why We Share: It’s Going Viral!

    Everyone out there is sharing and talking about the latest crazy thing they saw online.  “Did you see that video?” “Have you heard about that picture of [so and so]?”  We’ve all heard it.  We’ve all said it.  Viral sharing is so ingrained in our cultural subconscious that one may not even realize that this is just the beginning of 21st century marketing.

    Through websites such as YouTube, StumbleUpon, Digg, Pinterest, and Facebook, we are seeing that average people, not just celebrities, are providing worldwide commercial and “niche” entertainment. Independent artists are getting their visions seen.  Video bloggers are getting their voices heard.  Little moments in life that would normally be forgotten are now being shared with the world.

    But this is not just for entertainment value anymore. It can be a new jumping off point for small to big businesses that provides the opportunity to create value and ROI through the means of social sharing.

    Just another Awkward Family Photo

    So let’s start with the simplest question: “why?”  Why is viral marketing spreading the way it is?  Why is it that some things explode with popularity while other things are left in the world of the blind?  Instead of going through a sociological breakdown of it all, let’s just keep it simple.

    1.   It’s Hilarious

    • Embarrassing Content – the worst human condition possible.  However it is always funnier when it happens to someone else.
    • Cute Content – Whether it be furry animals dancing, silly babies yapping, or an owl being petted.
    • Outrageous or Satire – Comedy skits such as Derrick Comedy and Shit Girls Say that delve into the absurdly funny.

    2.  It Can Connect

    • Political Content – Videos, blogs, or pictures that represent what side of the political line we fall under
    • Personal Content – What it’s like to go through a breakup, the struggles of quitting smoking, or being insecure about one’s image are quite universal and people can relate to it.
    • Religious Content – A sharing of spiritual beliefs in a world of a thousand religions. Why I Hate Religion But Love Jesus received almost 12 million views in just 5 days.
    PostSecret allows people to share their secrets anonymously.

    3.  It’s Shocking and or Interesting

    • Shocking – Cars flipping on the interstate, old ladies hitting police officers, or rioters being maced.  Things that we don’t normally see that prove that this is no ordinary world.
    • Interesting – Whether it be scientific research like the marshmallow test, or the broadening of a subject matter, interesting topics can keep us deep into research for hours on end.

    So what does this mean for SEO?  Not only can a viral marketing piece entertain and have a mass audience buzzing,  it can be a great way to promote brand awareness and link sharing through authoritative sites.  By creating a share-worthy piece of content, companies can expect that more and more views can be achieved, thus placing their product or services deeper into the human awareness.

    “Did you see that video?” “Have you heard about that picture of [so and so]?”  So the next time you hear it, the next time you say it, ask yourself why.  What’s the last thing you shared?

  • 5 For Friday — Links, Stories & Posts For Your Weekend

    Google’s home entertainment foray: Why the Motorola deal may work – ZDNET
    With the acquisition of Motorola, Google is developing a home-entertainment system to take on Apple TV. Google has failed in this market before with Google TV. Google TV, to many users, was too much, too soon to succeed. Motorola has the technology in their already-existing cable boxes to help expedite this process. Will you try out this new software?

    Survey: People Largely Negative About Google’s Personalized Search Results – Search Engine Land
    In survey of 400 people to see what their thoughts were about Google’s personalized search tactics, 45% of the people surveyed said they would not like Google search results to be personalized at all. Would you prefer your results in an objective worldwide form, or should they cater to your history?

    Paid Search Ad Copy Auditing – Whiteboard Friday – SEOMOZ
    First-time Whiteboard Friday contributor Brian Rauschenbach explains how to optimize your ad copy on your paid search ads. Some great ideas from this video are testing shorter ad copy, creating multiple ads to compete with each other, and creating localisation to target certain cities.

    How to Take Advantage of Apple’s Rise to Mobile Market Dominance – Search Engine Watch
    With consumers using fewer and fewer personal PC’s, mobile marketing is considered the next big thing to many experts. By 2014, mobile Internet usage will overtake desktop internet usage. Can Apple’s iAd service get it together to start making money like Google is pulling in on the Android platform?

    What is your SEO Social Signals Strategy? – Imedia Connection
    Krista LaRiviere goes over how important social signals are to get Google to see your content as relevant. Social signals include Facebook, Twitter, and now Google+. Fresh content published to these platforms will improve this strategy.

  • Are Online Reviews More Influential Than Advertising?

    When it comes to how we consume, things have dramatically changed over the last twenty years. For instance, if your mother and father wanted to go to a restaurant in the seventies, it was probably because they heard it was good from friends or neighbors or simply wanted to give it a shot. 1979 brought about the debut of the Zagat guide, which of course gave people more of a guideline than ever before. Fast forward a few decades, and there’s suddenly more information than you could imagine available for everything from eateries to shopping for clothing. Because of the popularity of the internet as a means of sharing information, people can now log on and leave reviews for all sorts of experiences, making it that much harder to pass off a bad meal or a sleazy transaction than it used to be. In some ways, it’s great. But how is it affecting us as consumers?

    If numbers are to be believed, the effect is greater than you might think. In fact, it seems as if user reviews are the method of choice when it comes to consumers making decisions in the modern age. Financial agency Deloitte were recently quoted as saying that:

     “82% (of consumers) say their purchase decisions have been directly influenced by the user reviews, either influencing them to buy a different product than the one they had originally been thinking about purchasing or confirming the original purchase intention.”

    Naturally, Deloitte aren’t the only ones noticing the trend. Media Planning company EXL Media also tells us that the numbers are rising when it comes to advertising versus consumer review:

    “55% of U.S. consumers believe strongly/somewhat that online consumer reviews and ratings influence their buying decisions more than any type of online advertising.”

    These are no small figures! So I guess all those people logging into Yelp from their phones and madly blogging about their experiences aren’t just a voice after all. Collectively, we form something stronger — a body of opinions that has enough klout to get people reading and making choices. In fact, making choices that disdain traditional advertising. In other words, the system is changing yet again — and advertisers will be forced to reinvent themselves if they want to compete with the voices of the common people.

    This movement isn’t limited to finding a good place to eat, either. Even doctors are included, as there are websites such as Vitals that allow you to find and rate doctors. Deloitte tells us that home electronics rate among the items people seek out online reviews for most often, with personal electronics, games and toys and kitchen appliances close behind.

    Because of these new perimeters, every business faces a new challenge: To not only provide good service and leave customers impressed, but to also properly address unhappy ones and help to resolve their concerns. Otherwise, a bad review or two could smudge your name and drive away potential clients. Gives a whole new meaning to “Honesty is the best policy,” doesn’t it?