Category: Industry Insights

  • Read This! – June 2012

    Every month, our Read This! series brings you the best in practical web marketing and online presence-building pieces from across the net. Read on for this month’s selection:

    The Direct Path to Finding Prospects and Customers Online

    Direct marketing is focused on the customer, speaking directly to them in order to grow the brand. Find out why this discipline accounts for over half of all ad spend and how to communicate with your prospects to turn them into loyal fans.

    5 Tips For More Impact From Social Media Participation

    Of course, getting likes and followers is just half the battle: for maximum exposure and customer interaction, you have to encourage audience participation whenever possible. Check out these handy tips to get tongues wagging and topics trending for your business.

    9 Hot Skills That Are Trending on LinkedIn

    Social media and the analytics thereof are a booming topic right now, and everyone’s on the lookout for qualified folks. Check out these phrases that are attracting interest among LinkedIn users in 2012.

    Study Shows Return Policy Can Make or Break the Sale

    If you’re in the business of distributing inventory online, give this one a look. Small factors such as the structure of your return policy or need to log in before making a transaction can have huge impacts on your bottom line.

    How Many Fans Do Your Facebook Posts Reach?

    With the advent of promoted posts, many Facebook users are becoming aware that their posts aren’t reaching the maximum amount of fans possible. Use this simple formula to figure out how many of your fans are actually seeing your content and how effective your pages are.

  • INFOGRAPHIC: The Local Business Owner’s Guide to Mobile Apps

    We’re proud to publish this new infographic from the talented team at Avalaunch Media. If you’re a small business owner, check out this array of useful mobile tools and apps to maximize your potential.

    The world of technology is changing rapidly and small business owners need to utilize it in order to compete in the business world. With the rise in instant information through smart phones and high-tech mobile devices, it’s extremely important that business owners know which apps to pay attention to, get listed on, and spend their time searching.

    The graphic below helps you understand what the top apps in the industry to get listed on and to utilize are. Learn which apps make use of customer reviews on local businesses. These ones are important to the personality of a business and should be top priority when trying out apps. Find out which apps help connect merchants, and why your time using them is key to growing your small business.

    In order to compete in today’s business world you must get on board with mobile devices. Take advantage of apps shown in this graphic below. Check them out, get listed on them, and use them! Plus, nearly all of these apps are free!

    Copy and paste the code in the area below to put this image on your site for free.

    <p><a href=”http://www.searchinfluence.com/2012/05/local-business-owners-guide-to-mobile-apps/”><img src=”http://farm8.staticflickr.com/7232/7244922936_6a3c535d5c_o.jpg” alt=”mobile apps for local business owners”></a><br /><a href=”http://www.searchinfluence.com/2012/05/local-business-owners-guide-to-mobile-apps/”>The Local Business Owner’s Guide to Mobile Apps</a>, courtesy of Dream Systems Media</p>
  • 5 for Friday — Links, Stories, & Posts for Your Weekend

    1. Mapping the Mobile Future, Apple To Drop Google Maps for In-House Creation — Marketing Pilgrim

    A permanent split between Apple and Google is on the horizon. In a key test of the company’s post-Jobs era leadership, Apple is planning to do away with Google Maps on their devices to make way for an in-house project. They’ve vowed to stick with the familiar “cleaner, faster, and more reliable” design strategy, but there are bound to be some surprises — check out this article for all the information that’s available right now.

    2. How to Get Your Site Indexed Before it is Even Launched — Search Engine Journal

    There many excellent reasons to get your site indexed before it goes live, but it takes a skillset to make sure you’ve built traffic, buzz and email marketing lists before launch. Don’t take a hit in the search engine rankings because your site is brand-new: follow the advice in this post to hit the ground running.

    3. Time is on Your Side — Bitly

    A social network has complex, unpredictable behavior patterns by its very nature, but the folks at Bitly are starting to uncover some interesting trends when it comes to viral events. They set out to determine the best time to publish content that is intended for viral distribution and have come to some fascinating conclusions, so read on before you start your next campaign.

    4. Are You Setting Up WordPress For SEO Success? — SEOMoz

    Optimizing WordPress pages can be a frustrating chore. Plugin and theme crashes can set anyone back, but that doesn’t mean it isn’t worth your effort. This blog post delves deep into WordPress to give you some tips on how to optimize your site effectively.

    5. 8 Common Twitter Questions from Small Business Owners — Small Business SEM

    Any small business can benefit from Twitter, even if you don’t think your customers are on social networks. Connecting with bloggers, journalists and other influencers can help raise your exposure and search rankings. Here are answers to eight common questions that small business owners have about Twitter.

  • 5 For Friday — Links, Stories & Posts For Your Weekend

    How to Survive Google’s Unnatural Links Warnings & Avoid Over-optimisation SEOMOZ

    With the recent updates made by Google, over-optimization of your site could come back to haunt you. Google does not want to reward sites with “webspam” any longer. This article will let you know how to navigate the changes Google has implemented.

    Penguins, Pandas, and Panic at the Zoo – SEOMOZ

    Last week, Google released the “Penguin” update to stop over-optimization of websites.  This update has impacted sites in wildly varying ways so far, and this is only the beginning. Here, you can read about the different aspects of the update and get some basic do’s and don’ts for your site.

    Google Webmaster Tools Expands Query Data to 90 Days – Search Engine Land

    Some good news has come from Google Webmaster Tools this week with the expansion of historical search queries to 90 days and the number of queries reports to 2,000 per day of the selected date range. This article helps you understand these changes and how they’ll make you more knowledgeable about your site.

    Using Twitter to Promote Your Brand – Pronet Advertising

    Here are a few tips on how to get as much as you can out of Twitter. This pithy social media platform is a key aspect of online marketing that needs to be utilized if you are trying to promote your brand and connect with customers, and this is an excellent starting point if you’re looking to set up an account for your business.

    Understanding Google Places & Local Search – Developing Knowledge about Local Search – Blumenthals Blog

    The maintenance of your Google Places pages can be hair-rendingly frustrating at times, but intuiting the cause and effect of the system is a big first step. This article explains what the next step would be if your account has been suspended. Google has made some important changes to Places policy which will hopefully make things easier for everyone.

  • Read This! — May 2012

    As always, we’re proud to feature best-of-the-web stories and practical advice for competing online in our monthly Read This! feature. Check out May’s offerings after the jump!

    • 6 Ways to Boost Your Rankings Using Google Authorship google authorship

    Are you using Google Authorship to get your face in the SERPs and increase your authority? If not, you should look into utilizing this handy feature, which links your G+ account with blog posts you’ve authored. Check out this Search Engine Watch post on six ways to capitalize on your newfound notoriety.

    • Mobile Navigation Design & Tutorial

    If you’re in the process of trying to get your site mobile-friendly, you know that intuitive navigation in such a compressed space is one of the most challenging pieces of the puzzle. Courtesy of Web Designer Wall, here’s some top-notch practical advice on how make all your content available to surfers, with examples from real mobile sites.

    • The Layout of Your Discount Page Will Affect Your Sales

    Your site’s layout plays a big part in consumer reaction, and the power of the discount is a mighty one when wisely deployed. Learn about the interplay of the two in this useful tutorial from Practical SEO.

    • Social Shares: The New Link Building

    The social Web is ever-growing, and crafting widely-shared content can promote your brand and increase your authority by leaps and bounds. Ultimately, the best way is the old-fashioned one — invest energy into meeting new people, interacting with your network and making things that are just plain good — and this article offers some web-savvy ways to get the most out of your efforts.

    • Why Website Owners Should Be Using Pinterest

    New visually-based sharing engine Pinterest is hot, hot, hot right now. In just a handful of months it’s exploded with both an increased userbase and brand-new features, and its potential for growing your brand is sky-high. Michael Gray takes us through some potential applications, including how you can use Pinterest to walk a mile in your customers’ shoes.

  • 5 Most Memorable Marketing Fails

    marketing failsOver the years, I’ve seen many companies going into damage control for missteps that they took in pushing their message. To learn from the mistakes of others, I’ve compiled a few of the most memorable marketing fails. These companies tried to do something unique or different to increase their brand awareness or create social interaction — but sometimes, things do not go as plan. Below is a list of the top marketing backfires that some of the biggest corporations have faced, offending or even repelling their customers.

    1. New Orleans hosted the NCAA Men’s Final Four the weekend of March 30, 2012. Coca-Cola, one of the NCAA Final Four sponsors, sprayed painted their logo using a chalk spray throughout the French Quarter. Residents were angered by the graffiti in their neighborhood, and Twitter blew up with tweets to Coca-Cola about the guerilla marketing that defaced their neighborhood. You can see their response and their graffiti below:

    Response_CocaCola

    graffiti

    2. McDonald’s started a hashtag twitter campaign #McDStories to connect with their customers about their new healthy food initiative back in January. Instead of getting positive stories, they received negative backlash. People replied with health issues from eating at McDonald’s, criticism of the business model and disgusting things they had found in their food.

    mcdstories

    3. In March 2011, GoDaddy CEO Bob Parsons posted a video on his blog of him shooting an elephant in Zimbabwe. PETA and several others were upset by this video and shortly after, PETA cancelled their contract with GoDaddy.

    4. Groupon’s offensive ad during the 2011 Super Bowl showed poor taste in making a parody of the problems that the Tibetan people face. This controversial ad caused Groupon to go into damage control mode. This ad was no laughing matter when Twitter users lashed back with hard facts on the deaths caused by the Chinese occupation of Tibet.

    5. While the 2010 BP oil spill devastated the Gulf of Mexico, Spirit Airlines turned the matter into a mockery. No stranger to controversial ads, they launched several ads that said “Check Out The Oil On Our Beaches”. The tasteless campaign did not sit well with Gulf Coast residents whose coastline and wildlife were devastated by the spill.

    When companies think they are on the verge of some creative marketing breakthrough, they’re often failing to see the big picture or contextualize their campaign from the targets’ viewpoint. It’s a miracle some of these even made it past the cutting room. As tempting as it may be to commit our own marketing fail, it’s never funny to just poke fun at someone’s plight: we can all learn from these blunders. What do you think these companies should have done differently, or was their damage control appropriate? Any gaffes of your own to share?

  • 5 for Fridays — Links, Stories, & Posts for Your Weekend

    5 for friday12 Most Valuable Personality Traits of Top SEO Consultants — 12 Most

    This article is an oldie, but a goodie on the 12 best qualifications for a top SEO consultant. Sure you are driven, intelligent and articulate, but if you do not feel that you combine your technical, artistic, and analytical sides, perhaps it is time for a refresher course.

    Google Glasses: Don’t Plan on Buying Them for Christmas – Washington Post

    Google-Vision: Like Wonka Vision, but with more SIRI and less mini Mike TeeVee.  Google’s Project Glass has revealed its Google Glasses this week as co-founder Sergey Brin donned these enhanced spectacles while out to dinner. Don’t get too excited though. These glasses will not be available to consumers for months or even years. To get an idea what these snazzy shades are capable of, check out this photo gallery.

    Google Sending Warnings About “Artificial” or “Unnatural” Links — Search Engine Land 

    If you’ve received a warning about “artificial” or “unnatural” links pointing at your site, you’d probably like to know that Google has recently taken a new stance on link networks. While previously, these link networks were “silently distrusted,” now Google has decided to report such potentially black hat link issues.

    Show Keyword Position Using Filters and Advanced Segments  – SEOMoz

    Here at Search Influence, it is time to send out reports again, so what could be more pertinent to our reporting endeavors than a strategy to provide useful, easily-understood information to clients. Through this easy-to-follow 2-Step process, you can provide your clients with a graph showing the position of your searched keywords as a percentage of total visits. This new reporting process could help you explain exactly what it is that you do.

    Google AdWords Adds ZIP Code Targeting, Location Insertion; Updates Location Targeting – Search Engine Watch

    You’ve probably noticed search results are adapting more and more to location targeting, but Google has just announced new ZIP Code targeting in AdWords as well.  This will allow advertisers to hone in on up to 100 specific regions. Another new feature includes Dynamic Location Insertion. It’s DKI for cities!

  • Read This! — April 2012

    As always, our Read This! feature profiles stories and how-to’s you can’t afford to miss for your business, offering direct and practical advice for competing online. Check out this month’s offerings after the jump!

    The Twitter Guide for Small Business

    With the advent of its small business ad products, Twitter has published an official 22-page ebook showing you how to “engage with your customers and put Twitter to work for your business.” Look for the PDF link below the video!

    Measuring Your Company’s Online Success

    While we’ve given you a plethora of tips to increase your online visibility and interaction with your customers, finding hard data as to whether your efforts are working is a whole ‘nother story. Check out this handy guide to the metrics of web success and see if your company is measuring up.

    Your Analytics Tool May Be Lying to You

    Now that you’re familiar with the basics of web metrics, let’s take a slightly more contextualized look. While the analytics data can give a good indication of where you are succeeding or failing, it’s important to look at it within the scope of other numbers in your industry.

    The 375 Million Active Searchers You`re Probably Ignoring

    iTunes is the go-to resource for finding podcasts, videos and other media, and if you’re not making your presence know there you could be missing out on a huge chunk of the action.

    Practical Tips to Make Your Blog More Useful & Interactive

    TopRank’s Lee Odden shares a wide array of effective blogging tidbits from the #smchat and #nptalk social media chats.

    Over Optimizing Your Website, What to Look Out For

    While making your site search engine-friendly is an important part of maintaining an online presence, “keyword stuffing” or other forms of over-optimizing can be the death knell for your rankings. Read up on the best ways to keep up a strong site while avoiding being penalized.

  • Big List Of SEO Blogs … These are Blogs You Should Read!

    cast my net for collecting SEO blogs
    I cast a big net in asking all of our employees for their favorite internet marketing blogs

    We often tell our junior-most employees to read SEO blogs to expand their knowledge. (I have heard this instructed to our freshest faces about 3 times in the last week.) The more experienced staff is humble enough to say in a very matter-of-fact voice, “I don’t have all of the answers.” And in this industry where things change daily, keeping up with the latest has to be an active task by many.

    I was trying to compile a list of SEO related blogs for our newer employees to read and keep up with to help them grow their knowledge and hopefully to stir some entrepreneurial spirit. We love when we hear,

    “Hey, I was reading about this thing, and I was thinking we can try it for that client X.”

    Reading industry blogs and innovative thinking, trying to apply the things you’re reading about are all good things we encourage.

    To compile this all encompassing list o’ blogs, I cast a big net in asking all of our employees for their favorite internet marketing blogs. Wowsa! We have a lot of folks around here truly interested in the industry and in honing their own skills. I got a lot of response by a lot of team members. I have quoted 4 of our contributors because their responses were the most comprehensive.

    Joseph Henson, our resident Local Search Marketing Specialist, kicked off the responses with a fairly comprehensive list.SEO blogs from Joseph

    Doug Thomas loves research and has a real interest in the technical side of things, i.e. he likes to see what makes things tick. SEO bogs from Doug

    He mixed it up with a list of blogs clearly showing what he’s interested in and gotta love his commentary:

    Our fearless leader, Will Scott, added a few more …  SEO blogs from Will

    Julia Ramsey is our go-to for excellent writing, great editing, and extraordinary blogging. SEO blogs from Julia

    She threw in a few more blogs worthy of our list:

    We inspired Will with our list of reading sources, and in that inspiring light, he created a Google Reader bundle which should allow you to grab the whole group. Thanks, Will, for making it easy for the world to keep up with the latest and greatest in SEO!

    If you read one of the above blogs, we are interested in your feedback.  Or if you regularly read an SEO or internet marketing blog that is not listed here, please let us know. We would love to check it out!

     

    (Thanks to Brian http://www.flickr.com/photos/briangratwicke/ for the net casting image – nice pic!)

  • Online Reviews and Reviewers: Using Yelp’s Messaging Features

    I discussed the value of online reviews in my previous blog post — check it out here: The Importance of Online Reviews: What Your Customers Really Think.

    I’d like to delve more deeply into the subject to discuss the ways in which a business owner can use reviews in a proactive manner. Since you’re obviously already following the best practices I described in my last post, I won’t go into depth about them here.

    If you are actively involved in your online presence, it’s likely you have heard of Yelp! If not, see below for an introduction to the variety of tools that are available to business owners. It’s brief and very informative!

    Now that you have been formally introduced to the wonderful world of Yelp! I’d like to talk about using the messaging feature discussed in the video.

    We will dive a bit deeper into the advantages briefly discussed in step 3 & 4 and 7 & 8.

    Take some time to read all of the reviews that are on your Yelp! business page. When reading comments:
    • Be patient and diplomatic
    • Do not take complaints personally
    • Treat each review as a valuable source of feedback and a way to improve your businesses success

    Once you have taken the time to read the comments, decide which Yelpers you wish to reach out to. If there is a trend that you are able to pick up on while reading the reviews, you can bet potential customers will do the same. For example, examining a restaurant’s page with multiple reviews commenting that the ambiance is loud or the service is slow, readers might come to the (quite reasonable) conclusion that your restaurant is, in fact, noisy and badly-staffed. Now you know what you need to address and get to work.

    There are two different types of messaging options; Send a Private Message or Post a Public Comment.

    Yelp Online Reviews

    Yelp! allows Biz.Yelp Accounts to contact up to 5 people per day. Use these to either post public comment responding to reviews or send private messages to individual reviewers. Below are the top 3 things you can do on Yelp!

    1. Respond Publicly to Negative Reviews – For reviews that speak to issues that may have existed and been corrected since the review was placed. Thank the reviewer for their feedback and inform them of the changes that you or your staff took to address and fix the problem mentioned. Invite the guest back to experience the positive changes first hand. Do this publicly so that everyone that reads the reviews sees an active business owner that is concerned about customers’ experience with them.

    2. Respond Privately to Individual Guest Issues – For those reviewers that had issues associated with their individual experience respond via private message. If a guest complained that their meal was cold, send a private message apologizing for the cold food and invite them to come back to have a free sample of your wares. Be mindful that you are not allowed to solicit reviews on Yelp!, though. Obviously you can hope the reviewer has a better second experience and updates their original review; however, you can not directly request that they do so. I recommend that you use the private message feature for this type of complaint. You do not want to give the impression that everyone that goes to your business and makes a complaint will get something for free.

    3. Be active – Offer promotions, sales, or information on your Yelp! business page to encourage people to come back on a regular basis. An active business owner will go a long way to create engagement and interaction with their reviewers.

    These are just some of the main ways to reach out to Yelp! users. The simplest way to think about how to interact with these reviews is how you would respond if they had directed the review in person. How would you respond? What would you say? What would you do? Think about it and respond in the manner you deem appropriate; keep it professional and positive. The tools are free, so why not?