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Category: Industry Insights

What Are The Most Important Review Sites? Start With These Three

In order to remain competitive in the local search space, it is essential to encourage your customers to provide feedback about your business. Reviews and interaction with your digital properties help search engines and users learn more about your business; in today’s environment, if you are neglecting these review sites, then there is a chance you are missing conversion opportunities as well as losing ground to your competitors. With the number of review sites out there, it is important to prioritize their management in order to expose your business to the largest amount of potential customers without spending all day managing different profiles.

What Are The Most Important Review Sites?

While there are endless options out there, these are the most important review sites:

1. Google My Business

2. Facebook

3. Yelp

This should not be a huge surprise, even to casual internet searchers. These sites dominate a lot of the search space when it comes to search queries about businesses or services. Here are the basic reasons why these are the most trusted review sites:

1. Traffic

2. Reputation

3. Authenticity

According to Alexa, a widely accepted measure of websites’ ranking metrics, Google My Business, Facebook, and Yelp are the first, second, and fourth most visited websites in the United States for Consumer and Business Review websites. Amazon currently holds the third spot, but Amazon is not an option if you are in a service-based industry. All of these sites have millions of unique visits a month, meaning, people are undoubtedly coming to these sites for more information. Since these are free to manage, it would be like passing up an opportunity to have a free billboard on one of the most traveled roads in the country. Furthermore, reviews can now populate on organic search for Facebook, Google, and Yelp, so users may or may not click through to your site based on your review situation.

One of the reasons these sites generate so much traffic is because of their reputation as a reliable source of business information. The amalgamation of traffic, number of reviews, and day-to-day use have made all of these sites integrated into our digital diet. Much like people reflexively would use the Yellow Pages or White Pages in a pre-internet world, people will reflexively use these sites to get more information about a business.

Lastly, people trust these sites because the reviews are user-generated and moderated by a third party rather than the business itself. While it’s good practice to have reviews and testimonials on your main site, the obvious issue there from a user perspective is that you will probably only promote the positive reviews. These sites allow the opportunity for customers to express a range of thoughts or emotions, allowing potential customers to better discern the pros and cons.

So, Why Should I Manage Business Review Sites?

According to Vendasta, 88 percent of online shoppers utilize reviews to inform their purchase decision. Furthermore, the amount of people who do not research a business online prior to a purchase has decreased from 22 percent to 9 percent. The trends are obvious; more people are looking for your business online and more people are using reviews to make a judgment. Let’s take this even a step further—44 percent of users say they need reviews to be younger than a month old in order for them to consider it relevant. This highlights an important point—it is not enough to just let your reviews aggregate on these sites, you need to engage your audience.

One concern is that your business may aggregate a bunch of negative reviews. Without getting into the reasons for these negative reviews, it is important that you engage with customers who have had a negative experience. Other users looking at your business will see you engaging with customers who had a negative experience and see that you are making an effort to provide customer service.

You should also respond to the positive reviews. It is a simple gesture to show that you appreciate their business and that they took time out to engage further with your business online.

Beyond the simple client facing, customer service reasons, these reviews are increasingly important to search ranking. It follows that Google will appreciate you using their Google My Business platform to gather and respond to reviews. It improves their product while also helping your business get in front of more people. Being active on your listing can have a positive impact on your local search rankings. When users visit Yelp or Facebook, having a robust review profile with engagement from the business could help you stand out in the crowded marketplace. Managing reviews is now a major factor in the realm of local SEO management.

How Do I Get More Reviews?

The simplest way? Just ask! There are numerous ways to interact with your clients and customers, whether it is through an email marketing campaign, adding a request to their receipts or billing, or asking them face-to-face when they are visiting your business. If they are delighted with their service, they may be inclined to help you out by spreading the gospel via Facebook, Yelp, and Google.

Since running a business is time-consuming on its own, it is important to dedicate some time each week to ensure your digital presence is working for you. By auditing your review situation on Google, Yelp, and Facebook, you will be ensuring that you are monitoring three of the four most visited platforms in the United States among consumer and business review sites. Just a little effort in this area could lead to a surprising amount of new business for your location with the only expense being a bit of your time.

If you need help getting your online reputation management off the ground, our team at Search Influence can streamline your local SEO strategy to better fit your business goals. Because we are dedicated to the needs of small and mid-sized local businesses, we offer pricing transparency. Request your marketing analysis today to get started.

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Thumbs Up

July 31, 2018
5 Things American Businesses Need to Know About GDPR

In the wake of the Cambridge Analytica scandal here in the U.S., the General Data Protection Regulation (GDPR) was established by the European Union in May to give users complete transparency on how their data is or will be used. Here’s everything you need to know about GDPR and how it will affect marketers not just in Europe but here at home as well.

1. Why Did the EU Create GDPR?

GDPR went into effect on May 25, 2018. It was initially approved by the EU in 2016, well before the news of the Cambridge Analytica data misuse broke. However, it’s hard not to associate one with the other because of the timing. To provide a bit of context, I will quickly outline the details of the Cambridge Analytica case. The data of an estimated 80 million Facebook users was sold and then used to create “psychographic” profiles of American voters. This data was collected through a seemingly harmless personality test called “thisisyourdigitallife.” The test filed away the data of participants and their Facebook friends. The participants unwittingly gave the app’s developers access to this data because by opting to take the test, they agreed to the test’s terms of service, which granted the test access to their information as well as their friends’.

Though this example of misuse has brought personal data protection to the forefront of the world’s attention, this is not a new practice. The personality test in question was launched in 2014, and people have been using similar techniques to acquire user data for years. The difference is that we rarely questioned the terms of service we agreed to for things like apps, free wifi, and other services in the past.

2. What Does GDPR do?

GDPR aims to give users more information on how their data will be used. Its central goals are to keep users informed and to require their consent. The exchange of data for free services such as Facebook and Google can be a fair one. The text of the GDPR legislation is a decent read and is broken into chapters here. Any sites or services attempting to collect data must do so transparently, with “unambiguous” and “specific” purposes. “Data subjects” must be able to request logs of all of the data collected about them and then allowed to ask for the data to be corrected or deleted (appropriately named the “right to rectification” and the “right to be forgotten,” respectively). Also, businesses cannot deny or restrict services to users who opt out of data collection.

3. Does GDPR Apply to US Businesses?

Strictly speaking, GDPR applies only to EEA (European Economic Area, see image) citizens while they are in EEA countries, so one might expect that it won’t have a huge effect on American companies that only operate within the United States. However, because the internet is global in nature, it’s rarely that simple. Websites run by American businesses are frequently visited by people around the world.

Tourism is one of the industries that will be most affected. 39.4 percent of the American tourism market is comprised of European travelers. Zoos, museums, aquariums, and other attractions should review their data and cookie collection methods.

Also, American businesses must ensure that data they receive or purchase about EEA citizens were collected using techniques aligned with GDPR’s regulations.

4. What Can You Do to Make Sure Your Business Is Compliant?

GDPR isn’t intended to stop all data collection or to make targeted marketing less effective. On the front end, the main changes businesses would need to make to adhere to GDPR are stating that they are tracking user data and then how they plan to use the data, whether it’s cookies for remarketing, user session data for site analytics, or other reasons. Further down the line, companies would need to ensure that their records are well-maintained so that they can provide users with their data should there be a need to review or delete them. The key is transparency. As long as you let users know what you’re doing and why, there shouldn’t be any issues.

5. Will the U.S. Adopt Similar Policies?

Anyone who watched Mark Zuckerberg’s testimony to Congress in April might not think there will be changes in US data privacy laws anytime soon. The questions some congressmen and women asked revealed a lack of technical knowledge, as noted by Vox. However, on May 22 Vermont passed the nation’s first data privacy law. Vermont’s legislation focuses on “data brokers,” companies that sell or license data about their consumers to third-party companies that do not have a direct relationship with the consumer whose data they are purchasing.

A few weeks ago California passed a law that is more all-encompassing than Vermont’s. Similar to GDPR, the law requires businesses to state the type of data they are collecting and how they plan to use it. These changes will not go into effect until 2020, but the process was pushed along because Californian lawmakers were pressured by a grassroots ballot initiative with measures even more stringent than the bill the state passed.

Due to public outcry and interest, other states are bound to follow suit, so there’s never been a better time to review your data collection practices and consider how easily they can be adjusted to fit the level of transparency that is becoming the new standard.

Consult With Experts Who Are Up to Industry Standards

At Search Influence, we consistently stay apprised of new industry standards and regulations regarding how our client’s information is disseminated, including GDPR. Our goal is to help your business grow and optimize your potential online, all while making sure your business is in compliance with data protection laws. If you’d like professional insight into how we can help your business thrive, call 504-336-3422 or request a proposal online today.

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EEA Map

Mark Zuckerberg

July 24, 2018
What’s the Perfect Marketing Budget for Your Company?

In our years of experience as a digital marketing agency, we’ve found that a typical marketing budget for a business is 5-10 percent of revenue, sometimes more when in growth mode. But don’t stop reading yet! Determining the exact budget for your business, and how to allocate it, depends on a wide range of factors, from goals to company age. Here are five questions that can help your business determine its ideal marketing budget.

1. What Are Your Needs and Goals?

Most effective marketing budgets start with a bottom-up approach. This means that your first step is to define your company’s quantifiable goals and objectives. This could be the number of new customers or accounts you’d like to see in the next year. It could also be how quickly you need to see results on your campaigns. The important thing is that the goal is well-defined. This way, you can come up with specific strategies to reach your target, and you can easily measure which strategies are working (and which ones aren’t!). Quantifying your business goals as much as possible will help you create a much stronger marketing budget and marketing campaigns.

2. What Does Your Historical Data Look Like?

So you need specific objectives…but how do you determine what those should be? One effective tool is historical data. For example, if you’re trying to figure out how many new leads you need per month, look at data from previous months. How many people typically contact you per month? How many of those people are qualified potential customers? How many typically convert into actual customers? And is this conversion rate providing you with enough customers to keep your company growing? Once you determine how your company has been performing, you’re in a much better position to decide if and how you’d like to change that performance. In other words, you’re in the perfect place to set measurable goals!

For more information on how to track leads and determine the quality of those leads, visit our Analytics & Lead Tracking page!

3. How Old Is Your Company?

Historical data is great—if you have historical data. Brand new companies usually don’t, which can make determining a marketing budget especially challenging. Luckily, the experts are here to provide guidance! Both entrepreneur.com and websolutions.com recommend that new companies should allocate between 12 percent and 20 percent of their gross revenue to marketing costs. While this range might seem a bit high, there is logic behind it. New companies must be more aggressive with marketing spend because survival depends on building lasting brand recognition with an audience that’s never heard of them before. Once companies have established their brand and customer base, they can change their focus to maintaining the awareness and market position they’ve gained, while incrementally growing their business. And they can adjust their marketing budget to the 5-10 percent we recommended earlier.

4. What Should Your Marketing Plan Include?

So once you’ve established your goals and consulted your historical data if possible, what sort of marketing tactics should you use to achieve those goals? First, a typical marketing budget covers both public relations and advertising, in addition to the previously discussed branding. It’s a very wide range, but it can most easily be broken down into print and digital communication. Print communication includes traditional marketing efforts, like billboards, newsletters, brochures, and press releases—and don’t forget to budget for design, printing, and mailing costs. Digital communication, on the other hand, includes developing a website that’s both SEO friendly and user-friendly, using online advertising to your advantage, and maintaining active social media accounts. Depending on your industry, you might also want to budget for additional marketing efforts that don’t neatly fit into the print or digital category. This could include broadcast advertising, on radio or television, or special events like conferences and trade shows.

To learn more about how digital marketing can help your company reach its goals, visit our pages about Content Marketing and Online Advertising!

5. Where Is Your Target Demographic?

With all those marketing options to choose from, how do you know which ones are right for your business? One key way to narrow down the list is to define your target demographic—not just who they are, but where they are. This question not only applies to the physical location but also to online behavior. What types of media does your target demographic use? Do they spend more time checking their emails or scrolling through Twitter? Whether you’re marketing in the print or digital arena, knowing the places your target demographic frequents can help you put your content in the best location to make the most efficient use of your marketing dollars. In fact, your target demographic can help you decide whether to use print or digital marketing in the first place. While traditional media can strongly contribute to brand awareness and complement your digital strategy, the right balance of print to digital marketing depends greatly on your industry and your customers. Know your target demographic, and you can feel confident you’re investing in the right media.

At Search Influence, our goal is to help you grow your business and optimize your potential online. If you’d like professional insight into choosing the ideal marketing budget for your company, call 504-336-3422 or request a proposal online today.

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Rihanna

June 28, 2018
Zoos, Aquariums, and Non-profits: Here Are Three Top Tips to Fundraise Like a Pro

Based in a city known for its tourism and attractions, Search Influence is no stranger to digital marketing for zoos, museums, and other non-profits. We’re here today to pass on some of our knowledge to you! These three tips for fundraising through social media are sure to spark your creativity and help get donations flowing through the door.

1. Make Giving Easy

Even the most dedicated patron can get turned off if they have to fill out confusing forms or trudge to your office in person. Streamline the donation process by taking advantage of easy online giving platforms. Some user-friendly platforms and campaigns include:

FundRazr

MuseoBlogger points to the Boston Museum of Science’s success with FundRazr. This app is free to download and offers patrons a number of custom giving options. For example, they can either choose to contribute anonymously or to identify themselves via their Facebook profiles. Similarly, they can choose to give either by credit, debit, or PayPal. MuseoBlogger writes that FundRazr is “intuitive, convenient, and provides both instant gratification and recognition.” Maybe that’s why Boston Museum of Science raised over $1,200 from Facebook users alone—likely all donors who were not contributing via the traditional channels.

Text to Give

Colleen Dilenschneider, Chief Market Engagement Officer for IMPACTS Research & Development, highlights Cameron Park Zoo’s mobile giving campaign and Rosamond Gifford Zoo’s Adopt an Animal program as two nontraditional fundraising campaigns. As part of their mobile giving campaign, the zoo encouraged guests to donate $5 or $10 through a simple text message, making it easy for patrons to show support from home or say thanks after a great day at the zoo.

Adopt an Animal

The Adopt an Animal program at Rosamond Gifford Zoo is available to animal-loving patrons throughout the year, but in honor of National Adoption Day, the zoo ran a two-day promotion to spread awareness of the program. To reach a wider audience, they lowered the minimum donation requirement and created a smaller, custom donation package. This promotion generated an extra $350 and gave incentive to those who may not normally donate to the program.

It’s simple. The easier it is to give to your organization, the more likely people are to donate.

2. Establish a Brand

Having easy donation platforms is great—as long as people know about them! To make the most of any digital fundraising campaign, you first need a community of fans and followers. And the first step in building that community is establishing your own brand. This gives patrons a clear idea of who they’re engaging with and helps them feel a personal connection with your organization and its values. After all, no one wants to give away hard earned money to a stranger on the internet!

Complete branding should be an in-depth endeavor. It requires cohesion between your physical location, website, and social media platforms. If you’re looking for a place to start, think about visual branding: assure your color scheme, logos, fonts, and overall visual aesthetic remain consistent across all your on- and off-line locations. Or, you could start with brand values. Post clear causes or ideals that your organization believes in, and then provide evidence of those values through success stories and patron or employee spotlights. For an at-home example of establishing brand values, check out our About Us page and see how we communicate our dedication to optimizing business’ potential and the New Orleans community. Then, pop over to our pages about Success Stories and Company Culture to see those values demonstrated in action.

3. Get Inspired With Engagement Ideas

With your brand established and clearly communicating exactly who patrons support when they donate to you, it’s time to engage with the community! There are tons of great ideas out there, but here are some of our personal favorites.

First, make it very clear where donations will be going and how patrons will benefit by giving. Just like how people prefer to support trusted brands over internet strangers, patrons are more likely to donate if they know exactly what their money will achieve. Consider offering additional perks for high-dollar donors. For example, a newsletter with updates about their chosen animal or a plaque with their name by their sponsored exhibit.

Another popular engagement idea is live-streaming certain exhibits. Offer a night-stream that shows patrons what nocturnal creatures are up to when the zoo or aquarium is closed. Keep a 24/7 feed going on monkeys or other active and entertaining animals. Or, if one of your animals is expecting, consider broadcasting her pregnancy and birth, as well as her baby’s early growth. While this isn’t as directly tied to fundraising as animal adoption programs, it will nonetheless warm viewers’ hearts and get them engaged with and excited about your organization, building the meaningful connections that could turn into donations down the road.

Finally, appeal to photographers. Nothing gets people excited about zoos and aquariums like cute pictures of fuzzy animals, and encouraging visiting professionals to take photos means your organization gets all the exposure with a fraction of the cost and effort. Consider using your social media accounts to host fan photo contests, like the Shedd Aquarium, or repurpose the photos you already have with a caption contest. To go even further, consider hosting photographer-only after-hours events, like Aquarium of the Pacific. This offers amateurs and professionals alike the opportunity to take great pictures without the general public getting in the way. When they post their photos, it’s free advertising for your organization, and it’s a great opportunity to extend your network to include the photography communities.

Consult the Experts

We promised three fundraising tips, but here’s a bonus fourth! If you want to focus the majority of your time and energy on running your organization, Search Influence is here to help you with everything from content marketing to online advertising. Request your proposal online today.

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Moneyball

Zootopia

Giraffe

June 26, 2018
Your Referral-Based Business Still Needs Digital Marketing
Most referral based businesses are pretty happy watching the dollars come in without having to invest in marketing. The business model usually looks a little something like this: company does good work → client is happy → client tells a friend they are happy with great work by company → friend works with company. Badabing.

But wait, we missed a step! How’s the referral going to find you? Even if your name, number, address, and directions are written down, laminated, framed, and handed to a referral, they will still search online to find any business. According to Google, 97% of consumers use the web to search for local businesses.
- 96% of people seeking legal advice use a search engine
- 56% of students turn to search when research programs/degrees
- 78% of local-mobile searches result in offline purchases
These stats prove search is the best opportunity to influence your audience buying decision and shape their perception of your company. If your business isn’t investing in digital marketing, which of your competitors will the referral contact once they can’t find you online?

Who’s Representing Your Law Firm Online?

Only 13% of people are referred to an attorney by a family or friend. If you don’t have a strong brand or search presence online when the referral or new lead is searching for you, what does this say about your reputation? Some may think, “How good can this guy be if I can’t even find him on Google!” Even if you have a compelling slogan, your law firm needs to be competitive in local search results.

If your law firm generates cases based on client or attorney referrals, make sure to get that word-of-mouth online! Ask for and publish reviews and testimonials on your site. Don’t forget to spread the word and feature testimonials on avvo.com, lawyers.justia.com, findlaw.com, and other industry related platforms.

72% of people searching for legal advice only contact one attorney. So let’s make sure they find and contact you first!

Google’s Power in the Universities

According to Fortune, Millennials spend 27 hours a week consuming media. Getting in front of and grabbing the attention of millennials is becoming more competitive for universities. With educational resources and easy access to student loans, students are no longer applying to universities simply based on legacy or location. According to a Google Ipsos Research study in 2017, 20% of students read 3rd party ratings and reviews to compare schools, but you can expect that a higher percentage of searchers are influenced by the overall online reputation of a school.

Building Your Reputation Online

Reviews aren’t promotional advertisements full of promises; they’re hard evidence that your company goes above and beyond for customers. Don’t just sit back and wait for reviews to appear. With 88% of people likely to trust a review from a stranger as they would a referral from a friend or family member, you need to encourage happy clients to leave reviews on your site and on 3rd party sites. Since Google reviews appear alongside search results, those reviews are particularly important for referral-based businesses.

For 3rd party sites like Findlaw, Angie’s List, and Houzz, claim your profile and make sure all of your business information is accurate and updated. But don’t stop at conventional review sites! Video testimonials can be a great way to make online reviews more relatable. YouTube videos are easy to upload, and they can directly impact your search rankings. Before and after photos and videos for home renovations visually engage with an audience in ways content can’t. However you serve customers, look for a variety of ways to confirm that your services really set your company apart.

The Market Is Wide Open

Customers are searching for the products and services you provide, and they are influenced more by trusted and recognizable brands they engage with digitally. Google uses over 200 trust factors to rank websites and is constantly updating its algorithm. If you aren’t actively competing for searched products, services, and your audience’s attention, then you’re giving those undecided potential customers to the competition. So I’ll ask you again, if your business isn’t investing in digital marketing, which of your competitors will your referral contact once they can’t find you online?

Contact the team at Search Influence for a consultation, and learn how to shift your digital marketing strategy into high gear. Find out about our company’s reputation by reading reviews from other industry leaders in SEO and digital marketing. You know your industry, and we can help make your expertise more evident online. Request a marketing analysis, and we’ll find opportunities to amplify the visibility of your referral-based business.

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Search for Universities
June 20, 2018
Connect Your Brand With Your Community

Human beings are social animals, but what kind of community would form around your company’s online branding? Brand loyalty is easily observed in beverage and automotive industries, and fans of a particular brewery or manufacturer often consider that brand preference a part of their personal identity. Coke or Pepsi, Chevy or Ford, and Windows or Mac: these rivalries and preferences elicit emotions like the choice between sports teams. The fans of a brand develop a tribal sense of community, but it doesn’t happen with just any company. What if you could make your brand inspire that degree of enthusiasm and loyalty?

Make Your Brand Relatable

When kids try to make friends, the classic advice is to “be yourself.” Similarly, your online branding strategy needs to come from a genuine place if it’s going to build a following. Big promises and low prices will motivate a purchase, but you need to meet or exceed a customer’s expectations in order to make them a fan. When you think about brands that have been popular for decades, they have earned the lasting support of repeat customers. Quality products and reliable service aren’t just slogans, they’re perceptions that match the experience of satisfied customers.

A branding campaign should not require an overhaul of the way you do business. It can be as simple as identifying your strengths or making your marketing more consistent. But where do you go once you’ve got your brand established? The first step is finding those that relate to your brand the most. Target the interest groups and demographics most likely to identify with your brand through online advertising, and track their progress along the consumer journey. After they’ve visited your site or clicked on an advertisement, keep your brand visible with targeted remarketing. Every impression and interaction is an opportunity to confirm the value and reliability of your brand.

Emphasize Human Interaction

Automation is great for business efficiency, but customers appreciate interacting with your human employees. When an existing customer calls with a problem or question, they react differently when answers come directly from a person instead of a recorded message. We’ve all experienced the frustration of answering a dozen automated questions in order to complete a simple task. In contrast, it’s easy to imagine how it feels to interact with a single employee throughout an interaction with a business. Whether they’re contacting a travel agent, realtor, or secretary at a law firm, people have a different experience when they have the chance to repeatedly connect with the same human being. Their connection with that individual becomes their connection with the whole company.

Of course, the conduct of your employees can have a positive or negative impact on the way your brand is perceived, depending on how they interact with customers. When training and managing employees, remember how their treatment of customers can impact the long-term reputation of the business. Efficiency is important, but be sure to acknowledge and reward employees who go the extra mile for customers. It can be as simple as remembering a name or some other personal detail. A friendly voice and attention to detail can make customers feel valued by your company, even when you’re offering a no-frills product or service.

Find Followers on Social Media

Find a voice that resonates with your target audience and sets your business apart from the competition. On social media, your company’s response to news and trends will give the public additional opportunities to identify with your brand. Whether you develop a presence on Facebook, Instagram, LinkedIn, or Pinterest will depend on your target audience and what’s appropriate for your industry.

You’ll want to post frequently in order to keep your business visible, but the majority of the posts should not be directly promotional. That doesn’t mean you have to spend all your time writing your own witty blogs. Not everyone is rocking the digital marketing industry like Search Influence. Rather, you can share news stories and articles related to your industry and community. By sharing authoritative, newsworthy content, you prove to followers that your business is keeping up with the latest trends. Not only are you building your brand, but you’re also making your business a valuable resource to potential customers, even when they aren’t currently in the market for your services.

One of the biggest benefits of social media is that it provides a more detailed view of your target audience. As your following grows, you’ll gain a more detailed understanding of the interests, demographics, and preferences of people interested in your company. This information enables you to develop customer profiles and more specifically define your target audience. Identify the trends that groups of your fans have in common, and you’ll have an edge on the competitors who still advertise indiscriminately to the public at large.

How Does Community Generate Revenue?

Your customers understand how traditional advertising works. Across all platforms, paid content and advertisements get a lower CTR than personal content generated by close friends and family. When a friend recommends a business or vacation destination, that recommendation is more impactful than a commercial. By building a connection with the community, your online branding can make itself a topic of conversation. You can design promotions that encourage fans to show their support on social media. When people see that a close friend voluntarily supports your business, that recommendation carries weight. Get customers to advocate for your tourist attraction, dealership, or boutique, and you have a powerful alternative to conventional ads.

Establish Your Brand As a Community Ambassador

Members of the public are generally skeptical about the motivations of corporations and businesses. The global economy never ran on gumdrops and compliments, but consumers like to see brands that make a visible effort toward conservation, disaster relief, and other causes with a broad base of support. Politically controversial issues are a gamble because they needlessly turn away potential customers. It’s far better to publicly give to a popular cause and leverage social media so that fans can share the news of your good work. Many of your donations to non-profits can be tax-deductible. Improving the image of your company isn’t a fast process, but it has the potential to greatly increase your revenue by converting potential customers into supportive fans.

If you need help clarifying your brand or marketing your business online, our team can help. Grounded in a foundational understanding of SEO, we know how to build authority and make your business stand out. Digital marketing isn’t just a way to generate new leads—it’s an increasingly vital part of remaining competitive in today’s marketplace. Request a proposal from Search Influence to amplify the digital voice of your online branding.

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Brands

Facebook

We Like You

June 12, 2018
Google to Roll Out Chrome 68 Security Update

After years and years of warning, the time is finally upon us. In July 2018, Google Chrome will release its 68th version, which will, for the first time, clearly mark sites that do not have SSL certificates as “Not Secure” in the address bar.

Previously, a small exclamation point encased in a circle would be included with these websites, but now, the actual words will appear next to the web address to add a bit more shock value to the lack of the SSL certificate. The screenshot below from Google’s Security Blog shows the stark difference that we’ll see once Chrome updates this summer.

If that isn’t enough to have you change to https, Google has also revealed an “eventual” timeline for non-https websites to have this even more threatening alert in the address bar:

Waiting until the last minute to update your site is a recipe for disaster. Updating your site to https isn’t as easy as flipping a switch, and some technical knowledge is required to help it go off without a hitch.

To learn more about the switch from HTTP to HTTPs, check out our blog The Final Countdown: Secure Your Website to Align With Google’s Update to Chrome, or contact us for help in the transition.

May 8, 2018
3 Practical SEO Tips to Get More Clients for Your Law Firm

Have you ever wondered why your competition appears at the top of search engine results pages while your firm is nowhere to be found? Attorneys today face new marketing challenges, including how to access the ever-increasing number of clients who are using the Internet to search for legal services online. These three practical SEO tips are the stepping stones to getting your firm’s website and the specific practice areas of your firm’s lawyers to appear prominently on the results pages of search engines like Google and Bing.

1. Create High-Quality Content

Most importantly, your site should feature content that is compelling and thoughtful. Rather than prioritizing obvious and underhanded SEO tactics such as keyword stuffing, organize your website so that there are separate pages dedicated to each of your practice areas and focus on writing comprehensive and user-friendly text to explain each practice area. Your content will naturally include the keywords that potential clients search for when they need legal help. For example, if a consumer is searching for a personal injury lawyer in New Orleans, they will be directed to the page on your site that explains how personal injury attorneys can help clients who have been injured in an accident that was the fault of another.

2. Select High-Value Keywords

Speaking of keywords, to see results with SEO, you need to do your due diligence and conduct keyword research so that you know exactly what consumers are searching for. The trick is to focus on your local area by using keywords related to your practice areas and where you are physically located. Try using a keyword planning tool that will tell you what keywords consumers are using to search for your type of legal services. For example, consider the case of The Law Office of Jerod Gunsberg. When their campaign first started with us in 2010, the firm was not ranking for any of their crucial competitive keywords. As of May 2018, they rank #3 for “domestic violence defense attorney los angeles”, #6 for “theft defense attorney los angeles” and #2 for “meth lawyer los angeles” and “prostitution lawyer”. By implementing an aggressive strategy in a highly competitive market, we got Jerod Gunsberg in front those in need of a defense attorney and closed quality cases. In the first 5 years of their campaign with us, the SEO strategy brought in 589 leads. With a 469% increase in organic traffic compared to the first month of their campaign, we continue to connect the right audience with strong cases to The Law Office of Jerod Gunsberg.

3. Create and Optimize Social Media and Blog Presence

For law firms, creating and regularly updating social media pages is another important step in making your firm more visible online. One way to build authority on Google is to create and optimize your Google My Business profile and engage in evolving Google My Business activity to increase your local presence. Most legal professionals make an effort to build their brand and audience on LinkedIn, but you can also create a social profile on sites like Facebook and Twitter and integrate them into your website. Make sure you focus on regular and relevant updates to your social media profiles by simply making updates on topics related to your practice areas. You can also increase the relevancy of your profiles by adding two or three paragraphs of information describing the type of legal services your firm provides. Lastly, consider setting up a blog where you publish your own interesting and unique content focused on your areas of law. Once your social media and blog presence is relevant and current, you will further strengthen your site’s SEO capabilities.

Let us help you follow these three steps to build your online presence and help potential clients find you when they would never have known you existed!

Image Credits:
Law Books Image
Social Media Icons Image

May 1, 2018
Google Moves Toward a More Copyright Friendly Image Search

If you’ve recently used Google’s image search engine, you may have noticed a small change to the options when viewing image results. In an effort to appease photographers, publishers, and stock photo agency Getty Images, Google has removed its ‘View Image’ feature from image search results. This update, along with more attribution visibility for images, comes as Google looks to provide more copyright protection for image owners and publishers. The change to the image search, which is already in full effect, and a plan for more image copyright visibility comes with a new partnership and some likely irritated users.

Copyright Deal With Getty Images

After a 2016 copyright dispute filed between Getty Images and Google, a multi-year deal has been reached that will now allow the search engine to use Getty images through many of their products and services. The dispute, which was eventually withdrawn, stemmed from Getty Images’ allegation that they were losing traffic and revenue to customer sites since users could easily access and download the stand-alone images. They also accused Google of biased search results, claiming the search engine altered search results to favor their own services. This is not the first accusation of the like for the search engine giant. Last year, Google was heavily fined by the European Union in an antitrust ruling that also claimed biases toward their own services. With these recent updates, however, Google looks to be working to gain back the trust and respect of copyright owners.

Along with the removal of the ‘View Image’ feature, Google will also take a step further in providing copyright protection by making attribution information more visible to users. If you complete a Google image search today, you’ll notice that all images come with a disclaimer once the image is clicked noting that the image “may be subjected to copyright.” This change is still a work in progress and will likely include several different updates. Additionally, Google has also updated their mobile image search to contain page title tags below images. This update will most certainly prove to be a vital SEO ranking factor. Though no character limit has been announced, it’s estimated that the length is around 35 characters.

How It Affects Users

Though a minor change, this new update will likely prove to be a frustration for users, who have grown used to the option of downloading the image directly from the image results. The idea here is that users will now be prompted to view the image through the site it lives on, thus providing websites the traffic, and revenue, they deserve. Unfortunately, there still appears to be a flaw in this update. Users are still able to access the image in its own tab by right-clicking on the image and selecting the option to do so, although this may not be the obvious option for every user. It is also not yet clear what, if anything, Google will do to prevent this loophole in the future.

Despite a few shortcomings with the recent changes, It’s a step in the right direction for a company that has drawn criticism in recent years over copyright issues. The question still remains what other steps they’ll take to protect copyright owners and how soon these changes will go into effect.

Images:

Carpool Copyright

Google Tweet

April 25, 2018
Four Smart Ways to Market Your Tourism Business in the Off-season

Seasonality is a major marketing challenge for the tourism industry. Considering the struggle to turn a profit during the low season, and the rush of overtime work during the high season, this challenge should come as no surprise. The good news, however, is that we have solutions! With these four smart ways to market during the off-season, travel and tourism companies can combat seasonality and improve business year-round.

1. Build Email Databases All Year

Email might seem a bit old-school in the world of digital marketing, but even in 2018, email databases provide a valuable list of people who are genuinely interested in your brand. And when it comes to efficiently targeting your marketing campaigns, interested people who have subscribed to your database are much more likely to buy your product than those who haven’t subscribed. Some simple ways to build your database include prominently featuring sign-up forms on your website and across your social media channels and clearly informing new customers when they will be added to your email list. This transparency will promote trust in your brand and cut down on any annoying surprise emails, thereby limiting your number of unsubscribers and keeping your database numbers strong.

Even though you’ll be using your email database to communicate during the off-season, it should be a priority during your peak season, as this is when you’ll be interacting with the most customers, both on and offline. For more tips on how to make the most of your email marketing campaign—and which crucial mistakes to avoid—read our past blog post on email marketing for small businesses.

2. Create a Low-Season Content Strategy

With your email database in place, you’ll need fantastic content to send to your customers and leads, keeping them engaged with your brand even when they aren’t able to purchase your products or experiences. This Hubspot blog, for example, suggests some great off-season blog topics for pick-your-own fruit or vegetable businesses, including smoothie recipes with frozen berries, and lists of foods for families to grow in the winter. Providing useful and engaging information even when you’re closed can build customer loyalty and encourage people to remember your business for once you’re back open.

If your business is still open during the off-season, you have even more opportunity to drive sales with content! Consider a blog that addresses a common tourist concern and turns it into a positive opportunity. For example, a company in the tropics, where the rainy season is a big concern, could write a blog focusing on their location’s amazing indoor experiences, like shopping or museums. Or, if the company is a local zoo, they could write a blog explaining different animals that thrive in wet and humid conditions, and then promote the decreased prices and cooler weather that come with a little rain. To make these blogs especially compelling, your team should get out and about during the off-season and share first-hand accounts and photographs of their activities. This will show potential customers what your area is truly like during the off-season and likely convince them that an off-season trip will still be loads of fun. For more great content ideas, visit our content marketing services page, and learn how our business can help yours!

3. Offer Discounted Off-season Experience Packages

In addition to sending your team out and about during the off-season, consider using discounted experience packages to send customers exploring, as well. While discounts can feel like a risky strategy for driving business, there are many ways to leverage these discounts to your advantage. For example, host a contest or giveaway and then require the winners to submit photos, videos, or diary entries while on the trip. You can then form these first-hand customer experiences into a blog for your content strategy, or otherwise use them to promote your experience package.

Because activities and accommodations are already planned in this type of discounted trip, experience packages will likely appeal to short-on-time travelers who want to get straight from Dreaming to Experiencing Moments, without slogging through Organizing and Booking. For more information on these crucial moments, and how your business can use them to attract customers, read our recent blog post on travel micro-moments.

4. Don’t Forget About the Locals

Locals deserve a lot of love for showing their hometown love and support during the off-season. The off-season is the perfect time to say thanks to locals, and make some money while you’re at it! Consider offering discounts for local residents, or altering your marketing strategy to promote staycations or otherwise appeal to the local community. Sometimes people just need a reminder of all the fun things they can do in their own city!

Also, don’t forget that locals are the primary source for visiting friends and relatives, which can contribute heavily to your customer base, especially during the off-season. To see how Search Influence has helped tourism customers in our community market to both locals and visitors, visit our Zoos, Museums, and Attractions page.

Seasonality will always be a challenge for businesses in the seasonal tourism industry—after all, it’s right there in the name! However, with these four marketing strategies, you can combat the low profits of the low season and improve your business year-round.

Images:

Winter, Spring

Experiences

Spring in the City

April 19, 2018