Author: Will Scott

  • Why Is Google Traffic Down In April 2023?

    Why Is Google Traffic Down In April 2023?

    Update from the “Correlation is not Causation” file.

    While investigating more, I noticed this in Google Search Console. A client who has historically had consistent #1 ranking for a specific phrase showed significant volatility in the last month. That volatility roughly coincides with the finalization of the March Core Update.

    Maybe March Core Update Impact - Correlation is not Causation


    Original Post: May 5th, 2023

    On a monthly basis, we look at various data for some, not all, clients to include in what we call “Highlights and Insights,” or H&I as I like to call them.

    Among the things we look at are:

    • Traffic
    • Ranking
    • Pages getting traffic
    • Recent work (i.e., deliverables)
    • SMART goals, if applicable

    I have personal responsibility for the SEO strategy of a small number of clients. I know it’s funny — the CEO is doing SEO strategy. But, with maternity leaves, hiring, research and development, and personal relationships, it’s important to me.

    This means I’m responsible for three clients’ H&I. I was surprised as I was preparing them to see that their April 2023 Google organic and paid search traffic is universally down month-over-month.

    So I wondered, is it me? Are we doing something wrong? But, no.

    It turns out that all of them have seen increases in ranking, both in our keyword tools and in Google Search Console. We’re also seeing individual pages we’ve been optimizing or promoting get more prominence relative to the site as a whole.

    I feel a little bit vindicated.

    So I took my confusion to Twitter.

    The first to chime in was Brett Tabke of Pubcon fame.

    Next was Susan Staupe, LocalU Superfan and a great marketer in her own right.

    And I was reminded of Cindy Krum’s presentation at the recent Zenith Conference in Duluth, where she talked about Google features pushing her client out of the entire space above the fold during the World Cup for Football (aka Soccer) related searches.

    So, of course, I mentioned that, and Cindy contributed.

    And finally, though he gave a “hard to say” on this one, Barry Schwartz suggests this may be related to the April 2023 Reviews Update:

    I previously embedded a post to an unconfirmed, and Barry believes unrelated more recent update.

    Thanks, Barry for setting me straight.

    I’m glad to have some corroboration of our experience and validation from industry experts.

    But what else could it be?

    Maybe, as Greg Sterling suggests in Near Memo, Bing is winning.

    Or perhaps, for “I’m wondering” kind of questions people are going to ChatGPT.

    The masses know about ChatGPT — the headlines are everywhere. And as I showed in my AI content presentation at Pubcon and Zenith, Google Trends data demonstrates that ChatGPT is in the consciousness of everyday Americans.

    Is ChatGPT Eating Google's Lunch?

    Who knows?

    I’m just glad it’s not just us, and I’m hopeful Google gets its act together for the sake of all those businesses who rely on that traffic.

    And our outlier — because there’s always one — Lawn and Garden. It’s springtime, you know.

  • Higher Education Technical SEO to Solve Your Website Woes

    Higher Education Technical SEO to Solve Your Website Woes

    Higher Education Technical SEO to Solve Your Website Woes at #UPCEA2023

    As higher education institutions continue to evolve, it’s more important than ever to ensure that their websites are up to date and optimized for organic traffic and search engine performance. To accomplish this, universities must be aware of best practices for higher education technical SEO, the implications of changes made to their websites, and the impact of subdomains and OPM microsites.

    VIEW SESSION SLIDES

    DOWNLOAD HIGHER ED SEO RESEARCH

    Buttons above not showing? View Session Slides here. Download higher education SEO research and data here

    At the 2023 UPCEA Annual Conference, Paula French of Search Influence and Alicia Jasmin of Tulane SoPA will share their hard-won knowledge to help you avoid the most costly mistakes.

    Higher education upcea conference flyer

    What is Technical Search Engine Optimization?

    Technical SEO is the process of optimizing a website’s structure and internal elements to improve its rank on search engines.

    This starts with an SEO audit aimed at fixing technical issues that could be negative ranking factors that commonly hold education websites back from their full potential. Some of these technical SEO issues also make for a bad user experience, such as broken links, duplicate content, and lack of internal links.

    What Are the Benefits of Technical SEO?

    When implemented correctly, technical SEO can help universities maximize their organic search traffic and improve their visibility on search engines. This helps universities reach their target audiences, including prospective students, more effectively and efficiently.

    You know how important it is that your digital strategy and your school website are supportive of student search intent. But all that hard work will be for naught if the search engine crawlers can’t find your great content.

    You owe it to yourself to understand the common (technical) issues that many schools – and even some SEO agencies – miss when doing SEO for education websites.
    If you are serious about reaching potential students with your education SEO strategies, technical SEO is as important as your content strategy.

    What Will You Learn in “The Devil’s in the Details: Using Technical SEO to Solve Your Website Woes?”

    Attendees will learn how technical SEO, when part of their digital marketing strategy, will help you:

    • keep the search engine crawlers happy
    • stay ahead of the constantly updating search algorithms
    • most importantly: reach their intended audience: students

    Gain insight into how website structure can affect search rankings, the impact of subdomains and microsites, and the steps needed for a successful website migration.

    FAQs

    Q: What is SEO?

    A: SEO stands for search engine optimization, which is the process of optimizing a website’s structure and content to improve its ranking on search engines. As we learned in the Search Influence and UPCEA Higher Ed SEO Research Study it is not a given that your educational institution even has an SEO strategy.

    Q: What is the difference between technical SEO and other forms of SEO for higher education?

    A: Technical SEO focuses on the elements of a website’s infrastructure and coding that can affect its performance on search engine result pages (SERPs). This includes optimizing the website’s structure, fixing technical issues, and assuring the structure supports the keyword strategy.
    Other forms of higher education SEO, such as on page SEO, content optimization and link building, focus on improving the quality and relevance of higher education websites’ content for users.

    Q: How does technical SEO benefit universities and search engines?

    A: Technical SEO is a critical piece of higher education digital marketing that can help universities maximize their organic search ranking and improve their visibility on search engines, including Google search. This helps universities reach their target audiences, including prospective students, more effectively and efficiently.

    Also, technical SEO can help universities ensure their website content is of the highest quality and relevance to the user, making it more likely to be featured on the SERPs.

    Q: What will I learn in Alicia and Paula’s technical SEO session?

    A: You will gain insight into how website structure can affect search rankings, the impact of subdomains and microsites, and the steps needed for a successful website migration.

    Case Study: Higher Ed Microsite Migration SEO

    Additionally, you will learn about the latest tools available to gauge your search engine visibility, as well as tips and tricks to ensure your website is up to date and optimized.

    Q: Who should attend this session at UPCEA?

    A: This session is ideal for higher ed marketers and marketing teams who are looking to understand the technical SEO implications of recommendations for their websites from their education marketing agency.

    It is also beneficial for those who wish to learn more about tools, processes, and strategies to make sure their SEO efforts truly optimize their online visibility for organic search traffic.

  • ChatGPT: Data Mining and SEO With OpenAI and Bing

    ChatGPT: Data Mining and SEO With OpenAI and Bing

    Table of Contents

    Key Insights

    • Pubcon Austin 2023 might as well have been called “The State of AI SEO.” And it was fantastic.
    • ChatGPT and Bing GPT are a really easy way to toe the water of AI for data mining and SEO.
    • Development in AI, in all forms is moving lightning-fast. You need to be there, and you also need to be thoughtful how you engage.

    [bctt tweet=”According to @w2scott, ChatGPT and Bing GPT are a really easy way to toe the water of AI for data mining and SEO.” username=”SearchInfluence”]

    Introduction

    I attended and presented at Pubcon Austin a couple of weeks ago (February 2023) and came away with a ton of new ideas to use ChatGPT for SEO and how to do more effective ChatGPT Data Mining.

    ChatGPT Data Mining - Miners, mining for data as imagined by Midjourney

    Typically, a major conference will put out a call for speaking ideas months in advance. Pubcon is no different, and in the early fall of last year, the organizer Brett Tabke did just that.

    At the time, I had nothing that I was super passionate about presenting.

    But, since the winter holidays, I have been obsessively playing with OpenAI ChatGPT and a dozen or so AI content tools.

    I reached out to Brett Tabke, the organizer of Pubcon, and shared my idea for a talk. He was happy to make room for me on a panel — after giving me the requisite grief for being so late.

    If you’d like to see that presentation, I have it online here: Chatbots, AI Content, And The Marketer’s Conundrum.

    It turns out that earlier, Brett had put out a call to all of the speakers to ensure they addressed AI in their presentations. So, without knowing it, I was ahead of the curve.

    Brett presented a mind-blowing keynote, which gave me some great ideas for better use of the tools, and other presentations showed me some amazing tactical tricks.

    What Is ChatGPT and How Can You Use It for Data Mining and SEO?

    ChatGPT is an artificial intelligence (AI)-based chatbot system that uses natural language processing (NLP) to generate conversations.

    It keeps track of the conversation’s flow, context, and previous questions and answers.

    This makes it a valuable tool for both data mining and SEO since you can iterate on an idea and get well-formatted (mostly accurate) answers due to its training in the large language model (LLM).

    With ChatGPT, you can also ask complex programming language queries and get accurate responses in conversational format — perfect for understanding customer behavior, getting statistics for content, or even the kind of granular location-based information you need for local SEO.

    For years, the tech industry has embraced AI. Examples include IBM Watson, Tesla, and more. I detailed a few of these in an article I wrote for Near Media.

    ChatGPT’s wide range of applications makes it a great interdisciplinary tool — you can use it to learn new AI models, build generative AI tools, or even translate natural language input into other languages.

    It’s a revolutionary example of how machine learning can make everyday jobs more efficient.

    In short, ChatGPT is a powerful tool with a wide range of applications — perfect for data mining and SEO.

    Now, What About Bing GPT

    In addition to discussions of ChatGPT, there was a keynote from Bing’s Fabrice Canel. During his keynote, Fabrice gave the entire audience access to the new Bing GPT.

    Interestingly, I had received my preview access the day prior.

    It’s important to understand that Bing GPT is not ChatGPT. Bing’s GPT includes the knowledge of the underlying OpenAI LLM, plus the Bing search index.

    This is really useful because you can do things like feed it a URL and have it output the data you’re looking for.

    Screenshot: Bing GPT Fresh Data Pubcon Austin 2023 Speaker Roster

    As you can see, Bing GPT either breaks down or gets bored and stops with the table. There are also some OpenAI GPT limitations in text input and output size.

    But the data is great, and because it’s able to use the Bing search engine, it’s fresh findings.

    On the contrary, if you ask the same question to ChatGPT, you get a combination of made-up and outdated information. And, though not apparent here, it took ChatGPT a long time to think about this one.

    Screenshot: ChatGPT Making Up A Pubcon Speaker Roster

    The only one of the above speakers who actually made it to the podium in 2023 is Aleyda Solis, and that was definitely not her topic.

    Also, notice how Bing GPT actually cites its sources. It’s clear the Bing folks are thinking about how this technology can continue to add value to the copyright holders whose content is driving their answer.

    [bctt tweet=”Bing GPT cites its sources. The Bing folks are thinking about how this technology can add value to the copyright holders whose content is driving their answer.” username=”SearchInfluence”]

    If you’re using it to do ideation or organization for SEO, ChatGPT is probably safe.

    You can’t, however, trust ChatGPT data mining to give 100% correct results. So, it’s critical you fact-check everything ChatGPT creates.

    I have no doubt that for the lazy SEO, ChatGPT will be abused and ultimately become a tool with which they accidentally injure themselves, like a hammer bouncing back and hitting them in the head.

    Some Other SEO ChatGPT Use Cases

    Writing code is only one of the many well-documented examples of use cases for ChatGPT.

    Other interesting examples show how ChatGPT can answer complex questions like formatting text in HTML and schema.org markup.

    [bctt tweet=”ChatGPT can answer complex questions like formatting text in HTML and schema.org markup.” username=”@SearchInfluence”]

    It can even organize data into tables, as shown in the example above.

    And because of the ChatGPT response methodology, you can iterate on your initial question until you get the right answer. I find that I often have to create follow-up questions to get to the prompt I’m looking for.

    ChatGPT also has what they call “reinforcement learning models” that enable it to take feedback and improve.

    So, back at the office, we found ourselves preparing for an upcoming industry conference, UPCEA, where our Director of Sales and Marketing, Paula French, will be presenting alongside one of our clients, Alicia Jasmin of the School of Professional Advancement at Tulane University.

    The UPCEA conference organizers share a list of attendees but don’t provide their contact information. We are presenting, we have a booth, and we have some sponsored research launching.

    So, we want to get the word out to the attendees.

    We have a new marketing associate starting, and we were planning to have them go through the list and find better contact information for the attendees we were hoping to connect with.

    I had the idea that it might be possible to paste information from that list into ChatGPT and ask it to fill out the remainder.

    It worked!

    But more on that in a bit.

    Natural Language Processing With Structured Responses

    Here is an example of a ChatGPT response that finds and organizes data in a way that is now useful for an SEO practitioner — or anyone interested.

    I asked ChatGPT for neighborhoods arranged by city within the greater New Orleans area. And it gave me a well-organized response.

    Obviously, this is not a comprehensive list, but you can see the opportunity for using this mind data for SCO coming almost directly from ChatGPT.

    I asked: “table of neighborhoods arranged by city for the greater New Orleans area

    ChatGPT answered:
    Sure! Here’s a table of neighborhoods arranged by city for the greater New Orleans area:

    Neighborhoods
    New Orleans Algiers, Audubon, Bayou St. John, Black Pearl, Broadmoor, Bywater, Central Business District, City Park, East Carrollton, East Riverside, Faubourg Marigny, French Quarter, Garden District, Gentilly, Holy Cross, Irish Channel, Lake Terrace, Lakeview, Leonidas, Lower Ninth Ward, Marlyville, Mid-City, Milan, Navarre, Riverbend, St. Anthony, St. Claude, St. Roch, Touro, Tremé, Uptown, West End
    Metairie Airline Park, Bonnabel Place, Bucktown, Causeway, Clearview, East Bank, Fat City, Kenner, Lakeview, Metairie Terrace, Old Metairie, Pontchartrain Gardens, Severn, West Esplanade
    Kenner Chateau Estates, Driftwood, Grandlake, Greenlawn Terrace, Highway Park, Kenner, Lincoln Manor, Louisiana Trace, Quail Ridge, Roosevelt Gardens, University City
    Gretna Algiers Point, Aurora Gardens, Garden Park, Gretna, McDonoghville, Mechanickham, Westwego
    Westwego Westwego, Nine Mile Point
    Harvey Barkley Estates, Barkley Place, Beechwood, Bellevue Gardens, Beverly Knoll, Brown Derby, Cottonwood Place, Dutch Gap, Harvey, Heatherwood, Magnolia Trace, Manhattan, Woodland West
    Marrero Ames Farms, Barataria, Lincolnshire, Marrero, Oak Forest, Oak Cove, Oakmere, Plantation Estates, Pritchard Road, Westwood
    Terrytown Terrytown
    Belle Chasse Belle Chasse

    Note: This is not an exhaustive list but includes some of the more well-known neighborhoods in the Greater New Orleans area.

    Chatbots As Personal Assistants

    So, about that attendee list…

    … I don’t want to expose the information of random conference attendees I don’t know. And, knowing that ChatGPT occasionally gives really authoritative-sounding wrong answers, I figured I could use the speakers at the recent Pubcon to demonstrate this point.

    Sometimes, one has to iterate to get the prompt right and, as a result, get the desired response.

    I heard it said in a recent presentation that “prompts are the new code.” I think the act of writing prompts for ChatGPT is actually good relationship training. You learn how to ask for exactly what you need without a whole bunch of fluff or drama 🙂

    [bctt tweet=”Prompts are the new code.” username=”SearchInfluence”]

    So, here’s a table of the speakers at Pubcon Austin. I had to paste information from the website into ChatGPT to give it the core data.

    Screenshot: Pubcon Speakers and Sessions Organized by ChatGPT

     

    I also had to iterate on this a couple of times because ChatGPT is funny, and sometimes, it will stop giving output for no clear reason.

    I find it best to think of ChatGPT as a person. It helps avoid frustration when you cannot connect on the point you’re trying to get across.

    OK, So, we’ve got our core data.

    Now, I want to enhance it with contact information.

    Normally, ChatGPT will refuse to respond to inappropriate requests, like giving you what it thinks is private information — even though it knows the answer. That data is out on the Internet somewhere; otherwise, ChatGPT wouldn’t know it.

    Email is one of those items. Ask for an email address, and ChatGPT politely declines.

    Screenshot: ChatGPT Inapropriate Request - Rand Fishkin's email

    Nope! Not going to give me Rand’s email address. However, look how nicely it directs me to Rand’s website to make contact.

    But, for some reason, if you ask for it in a table, it will give it to you.

    Listen. I know how SEO and marketing folks are. Now that you know this, you’ll abuse the crap out of it, and they’ll kill the feature. Please, please only use it when you need it and recognize that, sooner or later, it will go away.

    It’s also important to remember, like in the example above with fictitious speakers at Pubcon Austin 2023, that ChatGPT sometimes makes stuff up and does so in a really authoritative way.

    So, as I said, ask (for it in a table), and you shall receive.

    Name Company LinkedIn Page Email
    1 Gary Illyes Google https://www.linkedin.com/in/garyillyes/ [email protected]
    2 Dave Rohrer North Side Metrics https://www.linkedin.com/in/daverohrer/ [email protected]
    3 Aleyda Solis Orainti https://www.linkedin.com/in/aleyda/ [email protected]
    4 Martha Vanberkel Schema App https://www.linkedin.com/in/marthavanberkel/ [email protected]
    5 Pat Strader Data Agility Group https://www.linkedin.com/in/pat-strader-28972/ [email protected]
    6 Lazarina Stoy Brado Creative Insight https://www.linkedin.com/in/lazarinastoy/ [email protected]
    7 Dave Davies Beanstalk Internet Marketing https://www.linkedin.com/in/beanstalkdave/ [email protected]
    8 Ryan Jones Razorfish https://www.linkedin.com/in/ryanmjones/
    9 Eric Enge Perficient https://www.linkedin.com/in/ericenge/ [email protected]

    And this was the prompt:

    Screenshot: ChatGPT Prompt Data enrichment with email and LinkedIn link

    I cannot stress enough that there is a very high likelihood some of the above data is wrong.

    It’s also important to consider that starting from a very specific example, like my use of the Pubcon agenda, may lead to brushing up against copyright protection issues.

    Brett, we’re cool, right?

    [bctt tweet=”I cannot stress enough that there is a very high likelihood some of the above data is wrong.” username=”SearchInfluence”]

    Frequently Asked Questions About ChatGPT for SEO and Data Mining

    Is it legal to use AI to write content?

    Today, yes. However, there are current court cases working their way through the system that may limit some of the uses.

    Bing is ahead of the game today, given their attribution of source documents in their chat output.

    What are some of the ethical concerns with AI content?

    The biggest concerns I’ve heard are about attribution and disclosure. Google has said they don’t have a problem with AI content, but they believe there should be disclosure.

    Does this mean that if you used AI tools to help you generate an outline or develop ideas, you must have that as a postscript? Not in my opinion.

    How long until the robots take over?

    They’ve already taken over. You may have missed it.

    In the first piece I *wrote* on the robot uprising, the content points out the risk of misinformation and the impact on jobs.

    We may have to learn how to be good servants to our robot overlords in order to survive.

    [bctt tweet=”We may have to learn how to be good servants to our robot overlords in order to survive.” username=”SearchInfluence”]

    What are some other concerns?

    Given these approaches to machine learning are based on the big bad Internet, ChatGPT can give biased responses. And as we’ve shown, the way you ask the question frames the response.

    A *bad* prompt will likely yield bad responses.

    And, accuracy. Always check your work.

    Should I use these tools?

    Unequivocally yes! Unless you like working harder and not smarter, you should be figuring out how to use AI-based tools to streamline your workflow.

    Maybe there are jobs that AI can’t enable, but they are few.

    And if you’re a marketer, particularly an SEO specialist, ChatGPT and other AI content tools are about to rock your little world — whether you like it or not.

    Code for the JSON-LD schema.org FAQ of the Above

    Screenshot: ChatGPT SEO Generated FAQPage Schema

    Schema.org houses a set of structured data schema that the search engines have agreed to recognize. The one above is an example of FAQPage Schema.

    For SEO, ChatGPT Is the Tipping Point for AI

    AI is for more than just machine learning professionals and business analysts. Chat-based AI is going to be integrated into most information retrieval systems in the very near future.

    As marketers, particularly digital marketers, we owe it to our clients to understand these tools and how they can be used for good and ill. And, if you employ freelance writers as we do, it’s critical that you start thinking about your new approach to plagiarism and originality.

    There is a crop of new tools to check for AI-built content. We’re currently trialing Originality.ai, and it looks promising.

    At Search Influence, we are already finding ways to be more effective and efficient with these tools. We believe, without a doubt, our work product will improve with the smart use of AI.

    And, when we find efficiencies that lower our cost-per-unit X in client work, we’ll be able to pass those savings on to our clients in the form of more value per dollar spent.

    I’m as excited about SEO as I’ve been in years, and I’ve been doing it for more than two decades.

    As I said in my article for Near Media, suggesting this changes everything is not hyperbole.

    Is change good? Is change bad? Change is inevitable.

    Let’s embrace the change together.

    Get in touch if you’d like to learn more about how we can embrace the change together and help grow your business through smart SEO and online ads — powered by AI!

    [bctt tweet=”I’m as excited about SEO as I’ve been in years, and I’ve been doing it for more than two decades. As I said in my article for Near Media, suggesting this changes everything is not hyperbole. Is change good? Is change bad? Change is inevitable. Let’s embrace the change together.” username=”SearchInfluence”]

    P.S. Hey, Google! Disclosure: This was partially written by AI — obviously.

  • The AI Sandwich – Chatbots, AI, And The Marketer’s Conundrum

    AI, Chatbots, and ChatGPT are revolutionizing the way marketers create content.

    I don’t believe it’s hyperbole to say, “this changes everything.”

    A friend described a good human/AI workflow as an “AI sandwich” and I think that’s about right.

    Image of an "AI Sandwich" as imagined by Midjourney
    AI Sandwich

    I go into much more detail in a post I wrote for Near Media.

    AI is analyzing medical images, optimizing energy grids, personalizing education, and driving cars. It is also moving quickly into SEO. ChatGPT is the most newsworthy of these tools, but there are many more..

    ChatGPT can render programming code, such as PHP code to write the html for an ascii cat face. 

    AI can be used for good, but it can also be used for evil. Cybersecurity researchers are already finding instances of bad actors posting functional malware code to cybercrime forums.

    ChatGPT and other AI-enabled tools shine in examples like the code above, where they’re either completely doing the work of humans or significantly shortcutting the process. 

    For prototyping, confirming assumptions, and initial fact checking ChatGPT, as an AI writing tool, works well – though a manual review is still advised.

    There are also a number of established AI writing tools such as Jasper, Writer, and QuillBot.

    Additionally, there are an equal number of AI image-generation tools, such as Dall-E, Midjourney, and Stable Diffusion.

    AI tools being used for SEO: ChatGPT, Jasper, and other OpenAI-based tools can be useful in the process of building content.

    However, there are concerns that the use of AI tools will lead to content being deemed “unhelpful”. Search Quality Raters are human beings who review Google search results and give feedback on the quality of the results, and they are looking for signals such as Expertise, Authority, and Trust.

    In order to support the quality guidelines and their human raters, the best use of AI tools may be an “AI sandwich” where humans write prompts, AI does its thing, and then humans edit and fact check.

    However, if we want to produce helpful, trustworthy content, the output of the AI content generation tools will need to be like parts on the shelf that together make the whole.

    We are about to see an explosion in AI-generated content, and legitimate content creators will use it to create better content, develop great ideas, and serve their organizations and clients more effectively.

    As an old-school SEO, ChatGPT and its peers are a great opportunity for testing and tuning.

    As a client-serving marketing organization, we are excited about the ways in which these tools and those still to come will help us produce better, more engaging content.

    However, we may see things get worse before they get better.

    Be sure to check out my post on Near Media. Your feedback is a gift.

    As far as the robot apocalypse goes, I’m hoping our new mechanical overlords will be gentle.

  • No. Don’t “Upgrade” to Google Analytics 4 (GA4). Instead, install it and run it in Parallel.

    Don’t “Upgrade” To Google Analytics 4 (GA4) Just Yet

    Google has been urging Analytics users  – mostly by email – to “Upgrade” to Google Analytics 4 (GA4).

    At Search Influence, we are installing GA4 but not “upgrading” just yet.

    No doubt, GA4 will be a great improvement, but there are a few really compelling reasons not to go all in just yet.

    A while back, David, our senior web developer, wrote a pretty comprehensive blog post about switching to Google Analytics 4, which you should check out. Below, I’ll reiterate a couple of his points, plus a few more.

    Google Analytics 4 user interface - Should you upgrade to GA4?

    Google Analytics And The Cookie-less Future

    In short, a big reason for this change is to accommodate a cookie-less world. As users can now opt out of tracking, it may be more difficult to gather user experience data if cookies are the way you get that done.

    Google Analytics 4 is not yet a fully baked product. Google tends to take an agile development approach and test new products and features with users.

    Even though it is Cookie-based, Universal Analytics – the current version – is a stable product.

    Do You Even Track Metrics, Bro?

    Google Analytics is great, but there are things it doesn’t do well. Some of the tools that you use to supplement Google Analytics may be negatively impacted if you make the switch too early.

    Some examples:

    In short, just because the Google Analytics team is ready for you to switch doesn’t mean everybody else is. Third parties and even some Google Properties development teams have to catch up to the GA4 APIs and interface changes.

    Third-party tool providers need a chance to get caught up with the new Google Analytics.

    Search Influence And GA4 For Clients

    Google plans to deprecate Universal Analytics as of July 1, 2023.

    In the next few weeks, we will be installing the GA4 tracking code on our client sites (again, alongside Universal Analytics) or recommending their developers do if we don’t have access.

    This way, we will have a full year’s worth of data when Universal Analytics sunsets.

    We’re not making a wholesale switch right now for the reasons above, but we feel it’s important to start collecting data in the new tool to enable good historical reporting in future years.

    We use CallRail and Google Data Studio for most of our client reporting and some internal dashboards, too. We are not willing to risk the integrity of that data for decision-making and reporting to move the newest, coolest Google toy.

    Again, David’s post goes into much more detail about switching to GA4, but I hope this gives a high-level view of the Search Influence approach to integrating this new platform.

    And, of course, if you need help setting up Analytics, Tracking, and Reporting for your organization, please get in touch. We’d love to help.

  • Shopify App Store SEO – A Quick and Dirty Guide to (App Store Optimization)

    Shopify App Store SEO – A Quick and Dirty Guide to (App Store Optimization)

    Key Insights

    • Don’t Suck: Running your app store business with the same considerations as a real-world business can go a long way toward good Shopify App Store SEO.
    • Think Like an SEO: SEO at its core is straightforward: keywords, content, and links.
    • Write for the User, Mostly: What’s best in life is conversions, acquisition, sales, whatever you call the victory condition.

    [ez-toc]

    Don’t let your app’s performance on the Shopify App Store keep you up at night.

    Shopify App Store SEO or ASO “App Store Optimization” doesn’t have to be rocket science. In fact, my quick review of the top-ranked articles in Google shows it’s just good old-fashioned SEO.

    The proof, as they say, will be in the pudding. But, we’ll have to wait a bit for that.

    So here’s the story. My Strava and Facebook friend and once and future client, Matt, reached out with a question. “Why are we on the third page of the Shopify App Store for our primary search term?”

    That search term is “email marketing” on the Shopify App Store, but on Google, one would likely need to search for “Shopify email marketing.”

    Shopify is the leading software platform for online stores and offers third party tools on their app store for anyone who doesn’t know.

    A Shopify Store is super simple to set up, and there are a ton of app developers and designers ready to provide a solution if what you need isn’t available right out of the box.

    At Search Influence, we don’t do a ton of e-commerce marketing, but we have had a few clients in the space with relative success. E-commerce is an area where our Online Ads team, in particular has interest in digging deeper.

    Shopify app store home page

    In general, the same rules apply for most app store optimization as with search engines. The nuances depend on the platform (Apple App Store, Google Play Store, Amazon, etc.) and mileage may vary. However, thinking of ASO issues as SEO issues makes a big difference.

    Don’t Suck

    Mike Blumenthal, known to the Local Search community as “Professor Maps,” says the first rule to getting good reviews is “don’t suck.”

    As it turns out, this is also true in App Store SEO.

    Running your app store business with the same considerations as a real-world business can go a long way toward good Shopify App Store SEO.

    This article on the Shopify blog outlines best practices for success on the Shopify Web Store and discusses how you might get penalized. Many of these are similar to Local SEO and review optimization and a couple of items specific to Shopify App Store Optimization (ASO).

    On the Shopify App Store, you can get penalized for:

    • Poor support: i.e., failing to respond to Shopify merchants in a timely fashion or in a professional manner. Your support of your Shopify App users is similar to the importance of user sentiment in ranking in online review sites, which is a thing in Local SEO.
    • Frequent bugs and crashes: In other words: Is your app working? Does it do what you say it will?
    • Incentivizing reviews or fake reviews: Shopify indicates they’ll take “strict punitive action” if they discover fake reviews. In Local SEO, this is a mixed bag, right? Yelp hammers fake reviews and many legitimate reviews from folks who aren’t “good Yelpers,” but Google takes a much more laissez-faire approach.
    • Any violation of the Shopify Partner Program Agreement.

    Think Like an SEO

    Anyone who has spoken with me about SEO has heard me say that SEO at its core is straightforward: keywords, content, and links.

    • Keywords: What are people searching for when the answer should be your offering?
    • Content: Does your site’s content demonstrate you as a trusted resource for that offering?
    • Links: Do other sites reinforce your relevance and authority for those search terms by linking to you?

    Like so many other things, simple doesn’t always mean not easy.

    There are some artificial constraints in the case of a listings database like the Shopify App Store. There are restrictions on title, description, and page content, just like SEO.

    • The length of your app name
    • The icon you can use
    • The constraints on your app listing content

    The Shopify requirements for public apps details what you should and shouldn’t do with your listing.

    That said, your app name (equivalent to the title for Shopify App Store SEO) can only be 30 characters. This is a pretty darn tight constraint.

    So, back to SEO basics, what do we need to be thinking about for Shopify ASO?

    1. Keywords: What are the humans who want what you have to offer typing into the Shopify App Store search box?

    Like website SEO, in Shopify App Store SEO, you need to have a clear idea of people’s search terms.

    You can get some clues from the existing categories in the Shopify App Store. You can look at the categories for ideas and then validate that with traditional keyword research. If your best keyword matches a category, that makes life much easier.

    Notice how many of the apps on page one of the Shopify App Store search results for “email marketing” have email marketing in their app name.

    Free to install Shopify apps

    But on page 3, you’ll notice most don’t have “email marketing” in their app name.

    free to install marketing apps

    Even industry giant Mailchimp is on page three—at the time of this writing, right above Springbot.

    So, how do you do keyword research? Tools! You need tools.

    • Google AdWords Keyword Planner. You need an account but don’t need to buy ads.
    • SEMrush or ahrefs. These are Swiss Army knife SEO tools with WAY more features than keyword research and well worth the money if SEO or Shopify App Store optimization is important to your e-commerce business.
    • Answer The Public. This is a robust tool, but the feature most of us use is the ability to generate questions that might be searched for about a given topic.

    2. Get those keywords in your content!

    The most powerful place to get a keyword for SEO is your page title < title >. It’s also beneficial to have it in your page description—not so much for SEO, but for user experience.

    When optimizing your app store listing, the app name serves as your title tag. It will be what shows up in the app store search results. If possible and natural, include your keyword here. Keep in mind that you only get 30 characters.

    Like with meta descriptions and other meta tags in website SEO, including your keywords in your Shopify app tagline makes an impression on humans and may affect the Shopify App Store SEO factors.

    You can also add keywords with the images you upload of your app. As with good website design, consider the user and make these descriptions actually represent what’s in the image. Don’t make all of your image descriptions, which render in HTML as text (or alt tags), your most important keyword if you can avoid it.

    example of code on the back end of shopify

    While we’re looking at source code, this is a great way to diagnose if you discover you have a broken link.

    3. You built it; you uploaded it, now link to it!

    It is entirely natural for you to link to your app on the Spotify App Store. Opportunities for links:

    • Link to it from your website.
    • Make a promotional video and link to it from your YouTube channel.
    • Go guest blog somewhere and link to it.
    • Share it on your social media channels.
    • Tell your friends
    • Include it in ads, if you can

    Shopify App Store optimization isn’t one-size-fits-all. Look for links in all the usual places.

    Shopify does sell ads on the Shopify App Store, but organic traffic is the gift that keeps on giving.

    And if you want hard data, it does appear you can track your Shopify app listing with Google Analytics. If you’re serious about selling online, this seems like a must.

    Aside: While I haven’t dug in, it appears that App Store Analytics either integrates or has functionality similar to Google Search Console.

    Write for the User, Mostly

    In the movie Conan the Barbarian, the main character, played by a young Arnold Schwarzenegger, is asked by a Mongol general, “What is best in life?” To which Conan replies, “To crush your enemies, to see them driven before you, and to hear the lamentations of their women.”

    A meme titled 'what is best in life?'

    I think we can all agree it’s best not to be a barbarian.

    And, in the world of e-commerce and online marketing, that’s not really what’s best in life.

    What’s best in life is conversions, acquisition, sales, whatever you call the victory condition.

    What that means is:

    • Be a storyteller
    • Help your customers understand how you solve their problems
    • Write good marketing copy

    Consider whether the language you use communicates authority and trustworthiness.

    Bringing It All Together

    Shopify App Store optimization is SEO. The format is more constraining, but sometimes constraints spark creativity.

    Think about the exact keywords your customer would use to find you.

    Make sure your content speaks to what your customers are searching for and supports their position in the buyer’s journey.

    Be a human—a human telling a story to other humans of why they need your help.

    Finally, think about how you can quantify your ASO efforts. Any good SEO knows that you can’t just load the search engine results page and be confident you’re seeing the same thing your users do. From a quick review, it looks like the tools from App Store Analytics may be helpful.

    And if you need help, contact Search Influence. Since before most people could spell it, we’ve been doing SEO, and I’m confident the same rules apply. And, of course, you’d make our Digital Advertising Manager, Jeanne, happy if you let us run some ads too.

    Happy selling!

    Images:
    Barbarian meme

  • Search Influence Celebrates 15 Years of Optimizing Potential

    Holy cow, friends! 15 years. Wow.

    Search Influence is older than Angie’s and my second child who is heading to high school next year.

    We had a lot of ideas back then (most of which Angie helped me realize wouldn’t work). Looking back, it’s powerful to think this little endeavor has turned into a thriving, award winning digital marketing agency.

    We recognized the idea for Search Influence had potential when in 2005, immediately following Hurricane Katrina, we helped a chiropractic clinic (which was completely destroyed by the storm) rebuild to a thriving practice solely through digital marketing.

    At 15, we’re still in our adolescence and have many more years to mature and grow.

    We look forward to the next 15 years of optimizing potential. With a skilled and experienced leadership team, we have a clear understanding of where we can provide the greatest value to our current and future clients.

    We’d like to express our gratitude for all who’ve helped Search Influence become the company it is today.

    I’m proud of so many of our accomplishments, some of which are that we have:

    • Launched the careers of hundreds of marketers — some of whom are still with us
    • Optimized the potential, and grown the business, of thousands of clients big and small including:
      • Angie’s List
      • The National WWII Museum
      • Audubon Nature Institute
      • New Orleans Tourism
      • Tulane University
      • Lakeview Regional Medical Center
      • The Maple Street Chiropractic Clinic
      • And many, many, more.
    • We have been fortunate enough to give back to some great organizations, including:
      • Youth Rebuilding New Orleans
      • Prevent Child Abuse Louisiana
      • PowerMoves NOLA
      • And many more.
    • And we’ve received much recognition for our professional endeavors including:
      • US Social Media Awards
      • Top Workplaces
      • Best Places to Work
      • Women of The Year
      • Inc. 500/5000
      • American Advertising Awards
      • And more.

    Thank you!
    Will & Angie Scott

    Will & Angie Scott, Search Influence Co-Founders, at Hancock Whitney Zoo To Do 2019

     

  • A Message from our CEO & COO

    Please read below a message to our team from Will and Angie Scott, our co-founders and CEO, COO respectively, which Will delivered with the support of the Search Influence executive team on June 9, 2020.

    Dear Influencers,

    I want to start with a quote from Ibram X Kendi, an author on Race and Racism who published an anti-racist reading list in The New York Times and whose book I listened to over the last week. Mr. Kendi says:

    “No one becomes ‘not racist,’ despite a tendency by Americans to identify themselves that way. We can only strive to be ‘antiracist’ on a daily basis, to continually rededicate ourselves to the lifelong task of overcoming our country’s racist heritage.”

    I’m sure many of you join me in having been—at different times—shocked, saddened, and enraged over the last few weeks. Some of you have been on this rollercoaster your whole lives, while many of us have had the luxury of confining it to moments in time.

    I appreciate those of you who have gone to the protests in the last week. I appreciate those of you who are reading, educating yourselves, and doing the work of self reflection. Thank you.

    At Search Influence we believe unequivocally that Black lives matter and we are committed to the equitable treatment of all our team members. We recognize that our demographics don’t match those of the city in which we live and work. We still have work to do.

    We have always had a strict policy of “you be you.” We want to see you. And we love you.

    There’s no such thing as color blind. We want to revel with you in whatever culture you call home.

    To the extent you are comfortable being you at work, please know we want to see you.

    Please take this as a call to action. Help us be better. If any of our team members—up to and including Angie and me—appear to be insensitive, let us know. I know we don’t have anyone working here who would seek to intentionally offend or demonstrate bias, but I am sure we won’t always get it right. We may need help to do better.

    Will Scott
    Co-founder & CEO

    Angie Scott
    Co-founder & COO

  • Search Influence Continues to Support You During COVID-19

    To our clients and our community,

    As the COVID-19 pandemic continues to evolve, we feel it’s important to share with you Search Influence’s plans for business continuity. Our top priorities are the health and well-being of our team and their families, and our clients, their families, and their businesses.

    Our plans for business continuity and employee wellness include:

    Remote Work: For 3 years, the Search Influence team has had the option to work remote as part of our flexible work policy. This means we are practiced in procedures and technology to assure consistent communication and collaboration – with each other and our clients.
    Employee Wellness: We have cancelled all employee travel and have stressed the importance of staying home to work remotely by desire or by need. We have regular cleaning of our office with emphasis on communal spaces, have reinforced all health guidelines to prevent exposure and transmission, and have ample hand soap and sanitizer available throughout our office.
    Cloud-based Systems: All work for clients and internal collaboration is in the cloud. Client projects and information can be accessed remotely.

    As you work through what this means for your business, we are here to support you. We have been working closely this week with clients in the heavily-impacted industries of tourism and education to adjust strategies and communication.

    Please, reach out to us personally or to your daily Search Influence contact if there is some way we can be of service.

    Sincerely,
    Will and Angie Scott

     

  • Want to Learn the Key to Raving Fans for Your Brand? Authenticity!

    Want to Learn the Key to Raving Fans for Your Brand? Authenticity!

    Brand authenticity is in the eye of the beholder. It’s easy to see when a person or a brand is inauthentic, but it’s not as easy to put one’s finger on what actually is authentic.

    When actions don’t match words, it’s easy to see the inauthenticity. Boeing, for instance, previously a vanguard of quality, recently covered up a very deadly error. Milli Vanilli, right?

    I can point to a small handful of brands that strike me as truly authentic. Two, in particular, are at opposite ends of the spectrum.

    Burger King

    Burger King, the #2 burger, has done a great job of using humor to demonstrate their brand ethos.

    Their mascot is creepy, no doubt. The head of the King used in their commercials and advertising is weird and discomforting.

    Instead of treating this and the associated press as a problem requiring management, Burger King humorously embraces the freaky King as an authentic representation of their brand. And, they do it while embracing other brands and current events to enhance their relevance.

    Take, for example, Burger King taking McDonald’s head-on in a Halloween-themed commercial with the tagline “Come as a clown, eat like a king.” Or, the pantomime King’s first words, a throwback to a classic Budweiser commercial “Whassup”?

    Man with Burger King hat with burger and Budweiser attached and woman drinking soda

    More recently, Burger King Argentina reached out to the Duke and Duchess of Sussex as they seek to step back from their royal duties with an offer of a different source of income.

    As you can see, these are humorous and on-brand with a consistency that’s lasted a decade or more.

    I mean, come on, “Cheetos Chicken Fries!?”

    Picky Bars

    On a very different scale is a small sports nutrition brand in Bend, Oregon called Picky Bars.

    Picky Bars is the brainchild of three current and former professional athletes, two of whom are husband-and-wife team Lauren Fleshman and Jesse Thomas. Fleshman is a former professional runner and Thomas a former professional Ironman triathlete. For this brand, authenticity is apparent in their relationship and their sporting credentials.

    The two produce a weekly podcast called Work, Play, Love, where they talk about their lives, their kids, and their respective business ventures. There are moments when you feel like you just walked into a dinner party where the hosts are uncomfortably tense, having just finished a big argument. Lauren and Jesse both talk about their challenges with their kids, childcare, and the not-so-glamorous parts of their entrepreneurial adventures.

    Jesse Thomas posing in front of I Love Carbs bumper sticker

    It’s educational, funny, and sometimes sad, but very, very real.

    As a vehicle for getting to really know the minds behind the products, the podcast format is great.

    And, they’re equally transparent about the business, as exemplified in Jesse’s 2019 Year in Review blog post, which is a study in brand authenticity.

    Beyond the podcast and blog, Jesse’s humor shows through in the marketing for Picky Bars, particularly on Instagram.

    Jesse takes part in sporting events wearing an inflatable dinosaur costume he calls Barosaurus. In one of their more popular videos, Jesse places an I (heart) Carbs bumper sticker onto his car, which is immediately driven away by the couple’s pre-schooler.

    Pickybars owners posing in the Barosaurus costume at a race
    Original Instagram Post

    While these are very different examples, each is authentic in its own way, ultimately making us feel as though the brand or, in the case of Picky Bars, the founders are speaking to us directly.

    Capturing brand authenticity in marketing is a great way to build brand awareness and trust, but consumers often don’t appreciate when it feels forced. Finding this delicate balance is often a challenge as businesses create their brand voice. The marketing professionals at Search Influence can create advertising campaigns that capture your brand voice and showcase your products and services in a way that speaks to your customers in an effective way. Start a conversation today to learn how we can optimize your potential.

    Images

    Burger King