Tag: content strategy

  • Inside Bing’s New AI Performance Report: What 20,000 Copilot Citations Taught Us

    Inside Bing’s New AI Performance Report: What 20,000 Copilot Citations Taught Us

    Bing launched an AI Performance report inside Webmaster Tools earlier this month. We pulled our data the same day.

    91 days of Copilot citation data. 19,717 total citations across 86 pages. One page accounting for 69% of all of them.

    We’ve been tracking AI search visibility for clients using Scrunch and our AI Grader for months. But this is different. This is Microsoft showing us exactly how often — and why — Copilot pulls our content as a source when generating answers.

    The data is early, imperfect, and worth looking at closely. You can explore the full interactive dashboard or read on for the highlights.

    Summary statistics: 19,717 total Copilot citations, 86 unique pages cited, 5,804 peak citations in a single day, 400+ unique grounding queries

    What the AI Performance Report Shows

    Microsoft released this as a public preview in February 2026. Anyone with a verified site in Bing Webmaster Tools can access it.

    You get three data exports:

    • Daily overview — total citations and number of unique pages cited, by day
    • Page-level stats — which URLs get cited and how often
    • Grounding queries — the retrieval queries that triggered citations

    No API access yet. Fabrice Canel from Microsoft confirmed on X that API support is on their backlog but didn’t give a timeline. For now, it’s CSV exports from the dashboard.

    Our Numbers

    We pulled 91 days of data for searchinfluence.com, covering November 12, 2025 through February 10, 2026.

    The timeline tells a simple story: citations spiked hard in early December, then fell off.

    Daily Copilot citations line chart showing a massive spike on December 7 reaching 5,804 citations, with a steady decline through January and February

    December 7 hit 5,804 citations in a single day. That spike almost certainly corresponds to our AI SEO Tracking Tools 2026 analysis gaining traction in Copilot’s retrieval index. By late January, daily citations had dropped below 50.

    Average daily citations by period showing Dec 1-8 averaged 1,520, February averaged 34

    The period breakdown makes the decline even clearer. Dec 1-8 averaged 1,520 citations per day. February: 34. That’s a 97% drop in two months.

    A few possible explanations: the analysis was written for a specific moment in time and may be aging out of Copilot’s freshness window, new competing content entered Bing’s index, or Microsoft changed how Copilot’s retrieval weights sources. We’re still looking into it.

    One Page Captures Almost Everything

    Of the 86 pages Copilot cited across the full period, one captured 69% of all citations.

    Top 10 cited pages bar chart. AI SEO Tracking Tools 2026 Analysis leads with 13,599 citations

    The top four pages — all AI SEO content — accounted for 90% of total citations. Everything else on the site combined makes up the remaining 10%.

    Citation concentration donut chart showing AI SEO Tools 2026 Analysis at 69%

    That concentration is more extreme than what we see in traditional search. Google distributes traffic across many pages because users click through a list of results. AI search works differently — it picks one or two sources to ground its answer, and those sources absorb almost everything.

    Building deep authority on your strongest topics matters more than spreading thin across many. In AI search, being the second-best resource on a topic might mean getting zero citations.

    The Grounding Queries Are the Most Useful Part

    The third export — grounding queries — is where we found the most actionable data. It also revealed something about how Copilot’s retrieval system works under the hood.

    These queries aren’t what users typed into Copilot. They’re what Copilot’s retrieval system searched for internally when it needed a source to ground its answer.

    Look at these examples. Nobody types queries like this into a search box:

    • “accuracy of AI SEO GEO platforms tracking position in AI shopping guides”
    • “AI search optimization GEO platforms competitor tracking pricing features positioning”
    • “push data to analytics platforms or tag managers from AI search optimization GEO platforms”

    Those read like machine-generated retrieval queries — Copilot decomposing a user’s conversational question into keyword-dense search queries optimized for Bing’s index.

    Then there’s query fanout. Same user question, multiple retrieval variants:

    Query fanout chart showing four clusters of the same question rephrased different ways

    The “optimize content for AI search” cluster shows five variations of the same query. “Track AI model versions” shows four. Same intent, rephrased to catch different documents in the index.

    This matters for interpreting the numbers. One user conversation likely generates 3-5 citation events through this fanout process. So our “19,717 citations” probably represents closer to 4,000-6,000 actual user conversations. The raw numbers are inflated by the retrieval architecture itself.

    But the query themes are accurate. Over 400 unique grounding queries, clustered into clear topic areas:

    Grounding query themes donut chart

    AI SEO tool comparisons dominate — pricing, features, platform coverage, specific vendor evaluations. Higher ed marketing shows up as a secondary cluster. Both line up exactly with the content areas where we’ve invested the most over the past year.

    What This Means for Content Strategy

    Four things stood out from the data.

    Structured comparison content earns citations. The page capturing 69% of all citations is a detailed tool-by-tool comparison with pricing, features, trade-offs, and named vendors. AI retrieval systems need specific, structured data to ground their answers. High-level overviews without specifics don’t get pulled in.

    Grounding queries are a new form of keyword research. These aren’t the same queries that show up in Google Search Console. They represent what AI retrieval systems search for when answering user questions — a different target than traditional SEO keywords. If you have access to this data, use it to find content gaps and understand exactly what people are asking AI about your topic areas.

    AI systems cite a narrow set of pages. Even on days with 5,000+ citations, only 15-18 unique pages got referenced. Copilot picks a small number of authoritative sources rather than pulling from a wide set. Depth beats breadth.

    Citation decay is real and fast. Our 97% decline from December to February suggests either content freshness matters in AI retrieval, competitive content displaced us, or both. Publish-and-forget doesn’t work for AI visibility, just like it doesn’t work for traditional SEO. Probably more so.

    What We Can’t See Yet

    An honest look at the gaps, because there are several.

    This is Copilot only. No equivalent data exists yet from ChatGPT, Perplexity, Gemini, or Google AI Overviews. The query themes likely transfer across platforms — people ask similar questions regardless of which AI they use — but citation volumes could look very different elsewhere.

    No click-through data. Citations don’t equal traffic. We don’t know how many users clicked through from a Copilot answer to our site versus just reading the AI-generated response. Microsoft may add this metric later, but right now we can measure AI visibility without measuring engagement.

    No competitive view. We can see our own citations but not what other sites Copilot cited alongside ours for the same queries. Knowing who else gets cited — and for which queries — would make this data significantly more useful.

    The data is still in preview. Microsoft has said more data is coming throughout 2026. What we have now is a starting point.

    What We’re Doing With This

    We’re using the grounding queries to map content gaps. 400+ queries show us exactly what Copilot users are asking about our topic areas. Where our existing content doesn’t fully answer those queries, that’s where we’re focusing next.

    For clients, we’re adding Copilot citation metrics to monthly reports. “Your site was cited X times in AI search this month across Y pages” is a concrete number. Most of the industry is still guessing about AI visibility. This is actual measurement, even if it’s limited to one platform.

    And we’re layering this data alongside what we already track through Scrunch (AI visibility across ChatGPT, Perplexity, and other platforms) and our AI Grader (content readiness scores). Three data sources covering three layers: content quality, AI visibility, and actual citations. Together, they give us the closest thing to a full picture of AI search performance that exists right now.

    Check Your Own Data

    If you want to see your Copilot citation numbers, verify your site in Bing Webmaster Tools and look for the AI Performance section. The report is available for all verified sites.

    Want to see how your content scores for AI search readiness right now? Try the AI Grader — it takes about 30 seconds.

  • The 8 Best AI SEO Tracking Tools: A Side-by-Side Comparison

    The 8 Best AI SEO Tracking Tools: A Side-by-Side Comparison

    SI Essential AI SEO Tracking Tools

    Key Insights

    • AI search is already reshaping the way users discover content, and using the right tools for SEO is essential to track visibility across AI search platforms.
    • Accuracy matters. Because AI search results are dynamic and context-driven, SEO professionals must continually test and compare tools to ensure their targeted keywords are truly making an impact.
    • Not all AI SEO tools are created equal. Each platform offers unique strengths depending on your goals, budget, and reporting needs.
    • An experienced SEO expert will help you get the most out of these tools, turning raw data into strategic decisions that improve rankings, visibility, and performance.
    • SEO content must now work for both humans and AI. Tools that help identify citations, brand mentions, and gaps in AI visibility can guide more effective SEO content creation and optimization strategies.

    Updated October 13, 2025 at 10:36 AM Central by Will Scott, AI SEO Expert, and CEO of Search Influence.

    New & Improved: The Ultimate Guide to AI SEO Tracking Tools in 2025

    I created an updated post based on our testing and deep research with Claude. Check out the comprehensive review of AI SEO Tracking Tools, with side by side comparison tables and more.

    Table of Contents

    As AI-driven search evolves, marketers need more than instincts and old-school metrics.

    They need reliable AI SEO tracking tools to measure their visibility across platforms such as Google’s AI Overviews, ChatGPT search, Perplexity, and Microsoft Copilot. These search engines synthesize answers, prioritize trusted sources, and favor structured, entity-rich content.

    You still need solid technical SEO and consistent SEO tasks driving your campaigns. The real difference maker today is how you track and adjust your content creation strategy for artificial intelligence-driven results.

    That’s where the new generation of tracking tools comes in.

    And here’s the truth: It’s not just about which tool you’re using.

    It’s about how well you understand the insights those tools deliver and how quickly you can adapt your strategy based on what you find.

    Used effectively, these tools help you fine-tune your approach, improve rankings, and drive better results from Google Search and beyond.

    At Search Influence, we bridge the gap between tool and strategy. We don’t just run reports. We turn data into action.

    In this blog post, we’ll break down eight of the best AI SEO tracking tools available today.

    You’ll see how they compare in usability, insights, and pricing, and get our recommendations on which tools deliver the most strategic value.

    What Are the Best AI SEO Tracking Tools?

    What are the Best AI SEO Tracking Tools?

    1. Scrunch AI

    If you’re managing multiple brands or juggling several sites, Scrunch AI is quickly becoming one of the most versatile and agency-friendly platforms in the space. It’s one of the latest AI SEO tools I’ve tested, and so far, it’s my favorite.

    What sets it apart isn’t just its ability to track AI visibility across platforms, but how seamlessly it adapts to different client needs. Whether you’re running a site audit, optimizing top-ranking pages, or tracking brand mentions in AI-generated responses, Scrunch AI gives you the control and clarity you need to scale your strategy.

    Pros:

    • Offers both SMB/agency and enterprise pricing plans, making it flexible for teams of all sizes
    • Concierge onboarding helps you get up and running quickly, with expert support
    • API access for enterprise accounts enables deeper integrations with your existing SEO software and reporting workflows

    Cons:

    • Limited export capabilities may be a drawback for data-heavy teams

    Best for:

    Agencies managing multiple brands that need a single AI tool to monitor and compare performance across clients. It’s also a great option for marketers who need actionable insights across various search engine rankings.

    2. Advanced Web Ranking (AWR)

    Advanced Web Ranking (AWR) is a long-standing player in the SEO software space, now evolving to support the realities of AI search engines. Known for reliable rank tracking, AWR has introduced filters for SERP features — including Google’s AI Overviews — to help marketers monitor where and how their content appears in AI-generated results.

    While AWR doesn’t yet track visibility in platforms like ChatGPT search, or Microsoft Copilot, it gives SEO professionals a head start in understanding their footprint in Google’s AI ecosystem and Perplexity.

    Pros:

    • Already widely used by SEO experts and marketing agencies for standard SEO tasks
    • Lets users filter for AI Overview visibility, providing insight into performance in AI-enhanced search engine results
    • Helps assess how effectively your content satisfies search intent in AI-modified Google results

    Cons:

    • AI visibility insights are still surface-level — enough for awareness, but not enough to drive high-level strategy
    • Refers to AI Overviews as “SGE,” an outdated term that can muddy reporting
    • Doesn’t track presence on ChatGPT or CoPilot

    Best for:

    Marketers who want to begin tracking their presence in AI-generated Google results using a tool they already know. AWR offers a light lift for those testing the waters of AI search tracking while maintaining focus on core rank tracking and search intent metrics.

    3. Semrush (AI Analytics Tool)

    Semrush added an AI analytics tool to its already expansive suite, giving marketers early insights into how their brand and content are interpreted by AI search engines. While still in its early stages, this feature helps teams gauge high-level presence and sentiment across emerging AI-driven platforms.

    This isn’t a tool for granular AI visibility tracking yet, but it does offer signals that show whether your content is resonating within AI-generated content and across AI SEO surfaces.

    Pros:

    • Provides domain-level indicators such as sentiment, engagement, and visibility that can correlate to AI search engine performance
    • Offers limited but growing AI-specific reporting that aligns with AI SEO tools
    • Easy add-on for existing Semrush users — no steep learning curve required

    Cons:

    • Data is not yet comprehensive
    • Misclassifies some brand names
    • Insights are still surface-level compared to specialized AI SEO tools

    Best for:

    Teams already using Semrush who want a low-effort way to monitor their early visibility in AI-powered search environments. It’s especially useful for validating whether your SEO content and keyword research strategies are beginning to register across AI-generated results.

    4. xƒunnel

    xƒunnel is a newer entry on this list, but one that’s making waves by tracking user journeys through AI search engines, not just traditional SEO. Rather than stopping at keyword performance, xƒunnel maps how users refine their queries. It also surfaces where your brand is being cited within AI answers across platforms.

    Pros:

    • Tracks query refinement, giving deeper insight into how users evolve their questions
    • Persona-based breakdowns show how different demographics interact with AI search engines
    • Enables citation tracking across trusted sources like Reddit, YouTube, and more — places that influence AI-generated answers

    Cons:

    • Currently in limited release, so availability may be restricted
    • User interface is not as polished as more mature SEO AI tools
    • Requires manual inputs for some features, limiting scalability for large teams

    Best for:

    Brands and digital marketers who want to understand how they’re appearing (or not appearing) across the full AI search landscape. xƒunnel is especially valuable for teams interested in optimizing not just for search engine results pages, but for the emerging, conversational search behaviors reshaping how users engage with information.

    5. Rankscale

    Rankscale is one of the first purpose-built tools designed to monitor visibility in AI search engines. Rather than just tracking rankings on traditional SERPs, this SEO tool evaluates how often your brand or content is cited or surfaced within AI-generated responses — an increasingly important metric as organic traffic shifts toward conversational search.
    Its standout feature, the AI Search Rising Score, gives marketers a directional look at their SEO performance within the AI ecosystem. Rankscale also delivers strong entity-based insights, which help fine-tune your SEO strategy around how large language models interpret your brand.

    If you’re serious about preparing your SEO efforts for the future of search, this is one tool to watch closely.

    Pros:

    • Measures visibility in AI-generated search with a proprietary AI Search Rising Score
    • Tracks citation sources, showing which pages, platforms, or mentions contribute to AI visibility
    • Helps identify what entities AI search engines associate with your brand, supporting deeper search engine optimization
    • Provides high-level reporting ideal for informing strategic SEO efforts

    Cons:

    • Requires manual selection of each target keyword, which can be time-consuming at scale
    • Pricing is still TBD — uncertainty may limit accessibility for smaller teams or early adopters

    Best for:

    SEO strategists and marketing teams focused on refining their SEO software stack to support the artificial intelligence era optimization. Rankscale is ideal for tracking how your content performs in AI-generated search and understanding which citations and entities drive results.

    6. Otterly

    Otterly is a rising contender among the best SEO tools designed specifically for tracking brand performance in AI search engines. Unlike tools that rely solely on traditional keyword rankings, Otterly focuses on search prompt visibility. This makes it especially useful in an era where users interact with AI search platforms in more conversational ways.

    Pros:

    • Tracks visibility based on full prompts rather than just keywords
    • Works across multiple AI search platforms, including ChatGPT, Perplexity, and Google AI Overviews
    • Clearly displays brand mentions, citations, and links returned in response to each search

    Cons:

    • Requires manual entry of each prompt, which can be time-intensive
    • Doesn’t offer automatic topic clustering or entity suggestions
    • The interface is less intuitive than tools that use AI to surface insights automatically

    Best for:

    Teams that want highly structured, prompt-specific tracking across AI platforms. Otterly is a great choice if your strategy depends on SEO content optimization and refining title tags or other metadata to improve how your brand appears in conversational search responses. It’s especially useful for marketers who want more control over tracking defined topics rather than relying on automated discovery.

    7. Profound

    Profound is a powerhouse in the SEO AI tool landscape, designed specifically for large organizations that need deep, enterprise-grade insights into how they appear in AI-generated search results. With the most robust dataset currently available for AI search tracking, Profound gives SEO teams a clear view into their presence across platforms like Google AI Overviews, ChatGPT search, Microsoft Copilot, and Perplexity.

    Unlike other tools, Profound automates both topic clustering and citation tracking, offering rich, actionable insights with minimal manual lift. It’s one of the few SEO tool solutions that not only shows your brand’s visibility but also reveals where competitors are gaining traction and which essential SEO elements you may be missing.

    Pros:

    • Offers the deepest dataset available for tracking search results across multiple AI search engines
    • Auto-generates topic clusters and citation analysis, speeding up SEO processes
    • Highlights competitor visibility and entity optimization opportunities
    • Supports CSV exports for SEO experts who want to dig into custom reporting and secondary data layers

    Cons:

    • Enterprise-level pricing (starting at $3,000/month) limits accessibility for smaller teams
    • It’s not always clear whether topic groupings are AI-driven or manually curated, which may affect strategy interpretation

    Best for:

    Large SEO teams or enterprise brands that need a bird’s-eye view of their performance across AI search ecosystems for multiple websites. If you’re looking for SEO AI insights that go beyond basic rank checking and want to benchmark against competitors while automating much of the discovery process, Profound offers a powerful, though premium, solution.

    8. Peec AI

    Peec AI is a newer AI SEO tool on the market that’s gaining traction. It offers a straightforward way to track visibility across major AI search platforms, with the added benefit of location-specific tracking.

    Its pricing model is accessible for teams that don’t need enterprise-scale insights but still want to understand how their target keywords are performing in AI-driven search. While it doesn’t have the depth of some other tools, it’s a solid starting point for smaller SEO audit projects or those managing multiple client websites with limited resources.

    Pros:

    • Offers location-specific tracking, which is ideal for regional visibility (local SEO)
    • Covers a good range of AI search platforms
    • Entry-level pricing makes it a low-risk investment for AI tracking

    Cons:

    • Limited by the number of tracked queries — may not scale well for larger sites

    Best for:

    Budget-conscious marketers, freelancers, or agencies managing smaller client websites who want to begin tracking AI visibility and validating their target keywords in AI search. Peec AI is also a great complement to a traditional SEO audit, helping surface new optimization opportunities as AI search evolves.

    Which AI SEO Tracking Tool Offers the Most Accurate Data?

    AI-generated search results are dynamic and interactive, making data accuracy even more critical. They change based on user prompts, intent, and evolving models. Inaccurate reporting can lead to a flawed SEO strategy, ineffective content creation, and underperformance in what may soon become the dominant form of search.

    To stay ahead, marketers must monitor:

    • How keyword research efforts translate into mentions and visibility within AI search platforms
    • Whether tools are detecting citations embedded in AI responses versus just traditional blue links
    • How well tools can differentiate between AI Overviews, standard SERP features, and deep content citations

    What impacts data accuracy in AI SEO software?

    Several factors influence how trustworthy a tool’s output is:

    • Update frequency: Tools that update in real-time or daily provide more relevant insights. Weekly data may already be stale in AI-driven search.
    • Citation recognition: Look for tools that identify both direct links and entity-based mentions — a crucial distinction when optimizing for search engine optimization in the AI era.
    • Context parsing: Accurate tools must be able to separate brand mentions in citations from general topic references. This is especially important for tracking internal linking performance and content attribution.

    Keep testing. Keep learning.

    Because no AI SEO tracking tool is fully mature, the best approach right now is to test multiple platforms, validate their findings, and refine your SEO processes accordingly. Use these tools to supplement your broader SEO strategy, not define it outright. As the tools improve, so will the reliability of the actionable insights they provide.

    How Do I Choose the Right AI SEO Tracking Software?

    With so many new AI SEO tools entering the market, choosing the right one can feel overwhelming. But it all comes down to your goals, budget, tech stack, and where your audience is searching.

    1. Assess your goals

    Start by asking the big questions:

    • Are you trying to track brand visibility in AI search platforms like Google AI Overviews or Microsoft Copilot?
    • Do you want to optimize content for more citations in AI-generated search results?
    • Are you aiming to improve entity SEO and dominate specific topics or concepts?

    Knowing your objectives will help you choose between a simple keyword rankings tool and a full-scale platform built for AI visibility.

    2. Consider your budget and resources

    Some tools, like Profound, offer incredible insights but come with enterprise-level pricing. Others, like AWR, are more accessible but require more manual setup. Consider:

    • Enterprise vs. mid-market vs. small business needs
    • Your team’s bandwidth for manual input versus your desire for automated reporting

    3. Evaluate your current SEO stack

    Already using Semrush or another mainstream keyword research tool? Adding an AI component like Semrush’s AI Analytics can be a frictionless first step. If your team is already comfortable with keyword research tools and technical SEO platforms, an integrated solution may be ideal.

    • Already running local SEO or Google Business Profile campaigns? Look for AI tracking tools that complement those efforts.
    • Need deep customer journey data? Tools like xƒunnel can show how people interact with your brand across AI search engines.

    4. Think about the search engines you prioritize

    If you’re focused exclusively on Google Search, tools that specialize in AI Overviews might be enough. But if you’re looking for multi-platform coverage, choose tools that track across ChatGPT search, Microsoft Copilot, and Perplexity, too.

    5. Consider ease of use and reporting needs

    • Do you need easy-to-understand dashboards for client reporting?
    • Or do you prefer detailed CSV exports for deeper internal data analysis?

    The right AI SEO tool should match your workflow, not disrupt it.

    6. Plan for scalability

    As AI search ecosystems grow, so should your tracking capabilities. Make sure your chosen AI SEO tool:

    • Is updated frequently and keeps pace with AI developments
    • Has a roadmap to evolve with platforms like Google Search, Perplexity, and beyond

    A Real-World AI SEO Tracking Tool Example

    AI GPU Chip on motherboard

    To show how AI SEO tools can drive real results, let’s look at a hypothetical, but realistic, use case featuring Riverstone University, a mid-sized institution launching a new online Master’s in Environmental Policy program.

    Quick setup

    Riverstone’s marketing team wanted to increase the visibility of the new degree across AI-powered platforms like Google’s AI Overviews and ChatGPT search. Traditional SEO tools were no longer enough — they needed a way to monitor how the program was appearing in AI-generated search results.

    Tool selection

    After evaluating several tools for SEO, the team selected Rankscale. It offered the ability to track entity mentions, analyze citations, and identify how well the university was being represented across emerging AI search engines.

    Process

    With Rankscale in place, the Riverstone team got to work. They:

    • Tracked target keywords related to environmental policy degrees, sustainability education, and public policy programs
    • Used Rankscale to monitor search rankings and citation frequency across AI platforms
    • Analyzed where and how Riverstone was being mentioned, or missed, within AI-generated answers
    • Noted which meta descriptions and page content were being pulled into responses and where gaps in entity strength existed
    • Used these insights to create optimized content, strengthen internal linking, and improve schema markup in Google Search Console
    • Applied ongoing content optimization tactics to refine page copy, headings, and citations

    Potential outcomes

    With consistent use of AI SEO tracking tools, Riverstone’s team could:

    • Increase brand recognition and authority in environmental education topics
    • Earn more citations across AI search engines, driving AI-informed traffic to their program pages
    • Improve their search rankings in both traditional SERPs and AI Overviews
    • Track results over time and prove value to stakeholders using visual dashboards and exportable reports

    From higher education marketing to e-commerce, the best AI SEO tools can help you proactively shape how your brand is represented in AI-driven search.

    Whether it’s refining meta tags, optimizing for local search, or expanding SEO content creation, AI SEO tracking gives your team the power to act with intent, not guesswork.

    If you’re a marketer, an SEO expert, or just someone trying to future-proof your strategy, now is the time to start integrating AI SEO tools into your stack.

    My Final Recommendations

    Choosing the right AI SEO tools depends on your goals, team size, and budget. Here’s a quick breakdown:

    • Already using Semrush? The Semrush AI analytics add-on is an easy way to begin tracking AI Overviews without overhauling your stack.
    • Focused on citation visibility? Rankscale delivers strong insights into where and how your brand is mentioned in AI-generated content.
    • Have enterprise-level needs and budget? Profound provides the most comprehensive view of AI visibility and brand relevance.
    • Want to track the full customer journey in AI search? xƒunnel is a forward-thinking choice for journey-based visibility.
    • Need flexibility from SMB to Enterprise? Scrunch is a great choice.

    The great news is that all of these tool providers are iterating like crazy. If you find a feature in one you like, chances are it will be in all of them within weeks.

    Regardless of which tool you choose, an experienced AI SEO agency can help you unlock its full potential.

    At Search Influence, we don’t just track performance — we help you optimize content, interpret the results, and build strategies that drive organic traffic, support SEO-optimized content, and even improve your Google Business Profile management.

    The tools gather the data. We help you act on it.

    Learn More About the Best AI SEO Tools With Search Influence

    If you caught my recent sessions at the Zenith Digital Marketing Conference or our most recent UPCEA webinar on SEO for AI search, you heard my thoughts on how AI is reshaping the search landscape.

    When I look into my SEO crystal ball, one vision is clear: AI is leading the way.

    At Search Influence, we’re not just watching this shift happen. We’re actively helping our clients evolve with it.

    We believe insight is only useful if it drives action. That’s why we go beyond reporting to help you make smart, data-backed decisions — whether it’s refining SEO content, fixing broken links, improving internal links, or updating meta descriptions.

    Our work with clients includes everything from SEO content creation and keyword suggestions to SEO audits and digital advertising campaigns, all rooted in best practices that align with the realities of AI-powered search.

    If this blog post sparked ideas or gave you a clearer view of where SEO is headed, let’s talk.

    We’ll help you put the right AI tools and strategies in place to create optimized content, boost your organic traffic, and get measurable results from your AI SEO efforts.

    Images:
    Unsplash
    Unsplash

  • In-House Marketing vs. Agency Teams: Build a Strong Strategy Together

    In-House Marketing vs. Agency Teams: Build a Strong Strategy Together

    This post was updated by Paula French on 2/28/25 to reflect recent trends and best practice. It was originally published on 12/6/2018.

    Working professionals giving each other a high five

    Key Insights

    • As brands grow, marketing demands increase, making it difficult for internal teams to execute strategy, create content, analyze performance, and keep up with industry shifts all at once.
    • Agencies provide specialized expertise and resources that complement in-house efforts, allowing internal teams to focus on core business priorities and guide overall strategy.
    • Combining internal marketing strengths with agency support creates a scalable, results-driven strategy that adapts to changing needs without overloading your team.

    Internal marketing teams are often expected to manage it all — strategy, execution, and analysis — on top of keeping up with regular day-to-day tasks. But as the workload grows, so does the risk of burnout, missed priorities and deadlines, and campaigns that don’t perform as expected. The faster the industry evolves, the harder it is for stretched-thin teams to keep up, leading to outdated strategies and missed opportunities.

    While outsourcing can help lighten the internal load, some in-house teams hesitate to seek out agency support, fearing they’ll lose control over their marketing strategy. In reality, internal teams and agencies don’t have to compete. They can leverage their respective strengths to create an agile, focused, and impactful marketing approach.

    If you’re deciding between keeping all of your marketing in-house or partnering with an agency, here’s why you don’t have to choose just one, plus how to balance both for the best results.

    How Can an Agency Help Me If I Am a…

    Single-person marketing team

    Instead of feeling like a one-person show, you’ll have a team to bounce ideas off, refine strategies, and make sure nothing slips through the cracks while improving your results.

    Single-person marketing “teams” can feel isolated and underappreciated. Your organization’s leaders expect you to handle it on your own, but as you’ve tried to run campaigns, manage vendors, write content, plan the strategy, update your website, and still get results, you find two challenges:

    1. There isn’t enough time to do it all yourself.
    2. One person rarely has the skills to be strategic, create graphics, update a website, monitor results, and evaluate and manage vendors.

    A marketing agency takes the weight off your shoulders by acting as an extension of your team. They bring the time, skills, and experience to tackle everything from strategy planning to execution and performance tracking, so you’re not stuck doing it alone.

    Business leader

    No more juggling ads, content, and campaigns on the fly. Partnering with an agency ensures your marketing is always working, even when you’re too busy to think about it.

    When you’re responsible for driving the business forward, marketing is just one of many things competing for your time. Whether you’re managing it all yourself or working with local media vendors, it can be difficult to stay strategic and aligned with your goals.

    You may often feel that:

    1. Marketing takes a back seat when business operations call for urgent attention.
    2. You got into your field to do what you love, not market what you love.
    3. You are reacting to promotional ideas as they cross your desk, with no real strategy about how to best reach your customers.

    Being a leader means wearing many hats, and marketing often ends up as an afterthought. An agency helps shift it from a scattered, reactionary task to a well-planned strategy that actually supports your growth.

    Medium-to-large marketing team

    Even with a well-staffed, in-house department, keeping up with every aspect of marketing can be a challenge. Between aligning team members, executing campaigns, and adapting to industry updates, it’s easy to get stuck in the weeds and lose valuable time for strategy. You may find that:

    1. Your internal marketing team needs support in strategy and direction.
    2. The time it takes to execute tactics gets in the way of strategically analyzing what is truly working (and what is not).
    3. You struggle to keep up with new and changing marketing technologies and ideas.

    Partnering with a marketing agency helps bridge these gaps by bringing fresh insights, specialized expertise, and extra hands where you need them most.  Whether it’s adjusting your strategy, handling time-consuming execution, or keeping your team ahead of evolving trends, they’ll keep your marketing in check and on track without overloading your internal resources.

    Higher education marketer

    Instead of constantly shifting from one urgent task to the next, an agency’s support helps you be more intentional with your marketing.

    Higher education marketing is a constant balancing act. One minute you’re fine-tuning messaging for a new degree program, the next you’re trying to boost student engagement — all while keeping an eye on enrollment goals. With so many priorities commanding your attention, it’s easy to feel like you’re always in reactive mode and that:

    1. Your marketing efforts are spread too thin. You’re trying to serve prospective students, current students, and alumni all at once while balancing multiple degrees and programs.
    2. Data analysis and performance reporting fall by the wayside due to time constraints.
    3. Meeting ambitious enrollment goals feels unattainable without additional resources or expertise.

    An agency will take on recruitment and retention efforts, ensuring you reach the right students at the right time. With deeper data insights, you’ll make informed strategic decisions, focusing your time and budget on what drives real results.

    Want to find out if partnering with an agency is right for your institution? Take our Higher Ed SEO Quiz to discover your best staffing approach based on your current resources, strategy, and performance.

    In-House Marketing vs. Agency Partnerships

    A person giving a presentation in a conference room

    Balancing in-house marketing with agency support lets you stay involved while tapping into advanced expertise. Your team knows your brand best, while an agency brings the skills, strategy, and execution power to amplify your efforts.

    At Search Influence, many of our clients handle routine tasks internally while relying on us for more strategic, high-impact initiatives. The key is knowing which responsibilities are best handled by your in-house team and which most benefit from external support.

    What work should my in-house marketing team handle?

    Identifying unique stories that can be included in marketing

    Great marketing starts with great stories, but you can’t share what you don’t know.

    As part of your internal tasks, build relationships with departments and stakeholders across your organization. This ensures you stay informed of exciting news and developments that bring your marketing to life.

    For example, let’s say you are marketing for a university, and one of your instructors learns that one of her students won a research award. Would your marketing team hear about it?

    If you educate your staff on your marketing goals and build vital relationships, you’ll be less likely to miss valuable stories that strengthen your outreach.

    Serving as spokespeople for public relations and media opportunities

    Having the right people represent your organization in the media bolsters your brand’s credibility and reach. Instead of scrambling when a press opportunity arises, establish a roster of internal experts who can confidently speak on key topics.

    Identifying multiple spokespeople prevents over-reliance on a single person, speeds up media responses, and ensures you always have a knowledgeable representative prepared to engage with the public.

    By designating these spokespeople internally, you streamline the process and create a sense of ownership within your team. When staff members are prepared and empowered to speak on behalf of the organization, it fosters consistent messaging and a proactive approach to media inquiries.

    Creating day-to-day organic social posts

    Social media is where you build a genuine connection with your audience, and staying consistent is what’s key to maintaining that bond. Hubspot reports that social media is the preferred means for product discovery among consumers aged 18 to 44, making routine posting all the more important.

    For businesses with the right in-house resources, managing daily posts can be straightforward. But when time or expertise is limited, outsourcing certain aspects to an agency — like content scheduling, caption writing, or hashtag strategy — can help maintain consistency without adding to your team’s workload.

    You may find that capturing photos or videos in-house and passing them along to an agency for posting works best. This ensures fresh, timely content without the hassle of managing every detail.

    When should I hire a digital marketing agency?

    To improve your website’s SEO and increase organic traffic

    If your in-house team can’t keep up with the nuances of SEO, it’s time to bring in the experts.

    SEO is fundamental to getting your site seen, but it’s far from a one-size-fits-all solution. It takes ongoing attention, work, and a deep understanding of both on and off-site SEO tactics to rank high and stay ranked high.

    An agency will create a comprehensive SEO strategy that aligns with your specific goals, covering key areas like:

    • Deep keyword research to target the right audience
    • On-page optimization to improve visibility, from meta descriptions to header tags
    • Content creation that considers what your audience is actually searching for
    • Site performance improvements, from navigation to mobile optimization
    • Building valuable backlinks to boost your site’s authority
    • Performance tracking to refine strategies and stay ahead of the curve

    When an agency handles these technical details, you free up your team to focus on bigger-picture goals, knowing that your SEO is in the best hands.

    To manage and optimize your digital advertising campaigns

    With an agency managing your digital ads, you’ll rest easy knowing your budget is being spent efficiently, your ads are reaching the right people, and your strategy is always evolving to stay competitive.

    Digital advertising is one of the fastest ways to get your brand in front of the right audience. However, making the most of it is no easy feat. If you’re struggling to create effective campaigns, manage budgets, or keep up with performance tracking, an agency will give your campaigns the focus they need.

    Applying their specialized expertise, an agency positions your brand for paid advertising success by:

    • Crafting targeted campaigns on platforms like Google Ads and Meta
    • Selecting and optimizing keywords for maximum visibility
    • Writing engaging ad copy and designing eye-catching visuals
    • Leveraging advanced targeting to refine audience demographics and interests
    • Setting and managing budgets to ensure your ads reach the right people without overspending
    • Testing different ad variations to identify the most effective strategy
    • Monitoring and adjusting campaigns to keep things running smoothly

    To monitor campaign success through advanced analytics tracking and reporting

    Let an agency take the guesswork out of ad management, using data to refine and enhance your campaigns for maximum performance.

    Analytics and lead tracking require more than just simple data collection. It takes advanced know-how to make sense of your metrics, assess your performance, and use the insights as fuel for your future strategy. If you’re feeling lost in a sea of metrics, an agency will interpret the numbers and guide you toward smarter decisions.

    Trust your advanced tracking and reporting to an agency when you need support with:

    • Tracking leads from forms, calls, and other inquiries
    • Identifying the top-performing marketing channels to allocate resources effectively
    • Analyzing lead quality to improve conversion rates and maximize ROI
    • Conversion tracking set-up to measure sales, sign-ups, and other key outcomes
    • Making sense of your data with customized reports and KPI dashboards 
    • Conducting an ROI analysis to showcase the effectiveness of your efforts
    • Optimizing your campaigns based on performance data

    To craft and execute customized email marketing strategies

    With an agency’s guidance, your email marketing will be a well-oiled machine that consistently delivers high-quality, results-driven campaigns.

    Email marketing often gets treated as an internal “check the box” task without much thought beyond getting the message sent. But when the average cold email open rate is only 27.7%, it’s clear that every detail matters to help your emails stand out in a cluttered inbox.

    From timing to content, getting it right from the start is how you improve opens, reads, and conversions. An agency helps support your email strategy by:

    • Developing the right mix, whether that’s newsletters, nurture campaigns, or frequent email reminders
    • Curating relevant, targeted content that aligns with recipients’ interests and needs
    • Crafting compelling subject lines designed to increase open rates
    • Designing visually appealing emails that work across all types and prompt clicks
    • Segmenting your audience to send the right emails to the right people at the right time
    • Timing emails to ensure they land in inboxes at peak engagement times

    But I Don’t Want to Give Up Control! How Do I Balance In-House and Outsourced Marketing?

    Still debating between in-house vs. agency marketing, or a hybrid approach?

    For the aspects you are currently handling internally, take a moment and ask yourself if it’s the right responsibility for your business. As you go through each item, think…

    Yes, you CAN do it, but…

    1. Are you doing it well?
    2. Are you doing consistently?
    3. Are you monitoring results and making adjustments?
    4. If you were not spending time on this, what else could you be doing?

    If you’re worried about losing control over your marketing when you outsource, rest assured. While your agency will take the heavy lifting off your plate, you’ll still have the head seat at the dinner table. The best agency for you will integrate themselves as part of your team and include you in the strategy and reporting of results, at a minimum.

    Find Your Right Approach to Working With a Marketing Agency

    Are you feeling stretched thin in your marketing approach?

    When your in-house team partners with an agency, you create a dream duo that distributes the workload, increases your day-to-day efficiency, and grants you the extra bandwidth to achieve sustainable success.

    If you’re a higher education marketer interested in further assessing your ideal marketing approach, check out our Higher Ed SEO Quiz. This 5-question quiz will help you determine whether to outsource your work, keep it internal, or take on a hybrid strategy. In just minutes, you’ll have personalized insights to make informed staffing choices.

    See how Search Influence can help you develop a marketing plan that works for your team today!

  • ChatGPT: Data Mining and SEO With OpenAI and Bing

    ChatGPT: Data Mining and SEO With OpenAI and Bing

    Table of Contents

    Key Insights

    • Pubcon Austin 2023 might as well have been called “The State of AI SEO.” And it was fantastic.
    • ChatGPT and Bing GPT are a really easy way to toe the water of AI for data mining and SEO.
    • Development in AI, in all forms is moving lightning-fast. You need to be there, and you also need to be thoughtful how you engage.

    [bctt tweet=”According to @w2scott, ChatGPT and Bing GPT are a really easy way to toe the water of AI for data mining and SEO.” username=”SearchInfluence”]

    Introduction

    I attended and presented at Pubcon Austin a couple of weeks ago (February 2023) and came away with a ton of new ideas to use ChatGPT for SEO and how to do more effective ChatGPT Data Mining.

    ChatGPT Data Mining - Miners, mining for data as imagined by Midjourney

    Typically, a major conference will put out a call for speaking ideas months in advance. Pubcon is no different, and in the early fall of last year, the organizer Brett Tabke did just that.

    At the time, I had nothing that I was super passionate about presenting.

    But, since the winter holidays, I have been obsessively playing with OpenAI ChatGPT and a dozen or so AI content tools.

    I reached out to Brett Tabke, the organizer of Pubcon, and shared my idea for a talk. He was happy to make room for me on a panel — after giving me the requisite grief for being so late.

    If you’d like to see that presentation, I have it online here: Chatbots, AI Content, And The Marketer’s Conundrum.

    It turns out that earlier, Brett had put out a call to all of the speakers to ensure they addressed AI in their presentations. So, without knowing it, I was ahead of the curve.

    Brett presented a mind-blowing keynote, which gave me some great ideas for better use of the tools, and other presentations showed me some amazing tactical tricks.

    What Is ChatGPT and How Can You Use It for Data Mining and SEO?

    ChatGPT is an artificial intelligence (AI)-based chatbot system that uses natural language processing (NLP) to generate conversations.

    It keeps track of the conversation’s flow, context, and previous questions and answers.

    This makes it a valuable tool for both data mining and SEO since you can iterate on an idea and get well-formatted (mostly accurate) answers due to its training in the large language model (LLM).

    With ChatGPT, you can also ask complex programming language queries and get accurate responses in conversational format — perfect for understanding customer behavior, getting statistics for content, or even the kind of granular location-based information you need for local SEO.

    For years, the tech industry has embraced AI. Examples include IBM Watson, Tesla, and more. I detailed a few of these in an article I wrote for Near Media.

    ChatGPT’s wide range of applications makes it a great interdisciplinary tool — you can use it to learn new AI models, build generative AI tools, or even translate natural language input into other languages.

    It’s a revolutionary example of how machine learning can make everyday jobs more efficient.

    In short, ChatGPT is a powerful tool with a wide range of applications — perfect for data mining and SEO.

    Now, What About Bing GPT

    In addition to discussions of ChatGPT, there was a keynote from Bing’s Fabrice Canel. During his keynote, Fabrice gave the entire audience access to the new Bing GPT.

    Interestingly, I had received my preview access the day prior.

    It’s important to understand that Bing GPT is not ChatGPT. Bing’s GPT includes the knowledge of the underlying OpenAI LLM, plus the Bing search index.

    This is really useful because you can do things like feed it a URL and have it output the data you’re looking for.

    Screenshot: Bing GPT Fresh Data Pubcon Austin 2023 Speaker Roster

    As you can see, Bing GPT either breaks down or gets bored and stops with the table. There are also some OpenAI GPT limitations in text input and output size.

    But the data is great, and because it’s able to use the Bing search engine, it’s fresh findings.

    On the contrary, if you ask the same question to ChatGPT, you get a combination of made-up and outdated information. And, though not apparent here, it took ChatGPT a long time to think about this one.

    Screenshot: ChatGPT Making Up A Pubcon Speaker Roster

    The only one of the above speakers who actually made it to the podium in 2023 is Aleyda Solis, and that was definitely not her topic.

    Also, notice how Bing GPT actually cites its sources. It’s clear the Bing folks are thinking about how this technology can continue to add value to the copyright holders whose content is driving their answer.

    [bctt tweet=”Bing GPT cites its sources. The Bing folks are thinking about how this technology can add value to the copyright holders whose content is driving their answer.” username=”SearchInfluence”]

    If you’re using it to do ideation or organization for SEO, ChatGPT is probably safe.

    You can’t, however, trust ChatGPT data mining to give 100% correct results. So, it’s critical you fact-check everything ChatGPT creates.

    I have no doubt that for the lazy SEO, ChatGPT will be abused and ultimately become a tool with which they accidentally injure themselves, like a hammer bouncing back and hitting them in the head.

    Some Other SEO ChatGPT Use Cases

    Writing code is only one of the many well-documented examples of use cases for ChatGPT.

    Other interesting examples show how ChatGPT can answer complex questions like formatting text in HTML and schema.org markup.

    [bctt tweet=”ChatGPT can answer complex questions like formatting text in HTML and schema.org markup.” username=”@SearchInfluence”]

    It can even organize data into tables, as shown in the example above.

    And because of the ChatGPT response methodology, you can iterate on your initial question until you get the right answer. I find that I often have to create follow-up questions to get to the prompt I’m looking for.

    ChatGPT also has what they call “reinforcement learning models” that enable it to take feedback and improve.

    So, back at the office, we found ourselves preparing for an upcoming industry conference, UPCEA, where our Director of Sales and Marketing, Paula French, will be presenting alongside one of our clients, Alicia Jasmin of the School of Professional Advancement at Tulane University.

    The UPCEA conference organizers share a list of attendees but don’t provide their contact information. We are presenting, we have a booth, and we have some sponsored research launching.

    So, we want to get the word out to the attendees.

    We have a new marketing associate starting, and we were planning to have them go through the list and find better contact information for the attendees we were hoping to connect with.

    I had the idea that it might be possible to paste information from that list into ChatGPT and ask it to fill out the remainder.

    It worked!

    But more on that in a bit.

    Natural Language Processing With Structured Responses

    Here is an example of a ChatGPT response that finds and organizes data in a way that is now useful for an SEO practitioner — or anyone interested.

    I asked ChatGPT for neighborhoods arranged by city within the greater New Orleans area. And it gave me a well-organized response.

    Obviously, this is not a comprehensive list, but you can see the opportunity for using this mind data for SCO coming almost directly from ChatGPT.

    I asked: “table of neighborhoods arranged by city for the greater New Orleans area

    ChatGPT answered:
    Sure! Here’s a table of neighborhoods arranged by city for the greater New Orleans area:

    Neighborhoods
    New Orleans Algiers, Audubon, Bayou St. John, Black Pearl, Broadmoor, Bywater, Central Business District, City Park, East Carrollton, East Riverside, Faubourg Marigny, French Quarter, Garden District, Gentilly, Holy Cross, Irish Channel, Lake Terrace, Lakeview, Leonidas, Lower Ninth Ward, Marlyville, Mid-City, Milan, Navarre, Riverbend, St. Anthony, St. Claude, St. Roch, Touro, Tremé, Uptown, West End
    Metairie Airline Park, Bonnabel Place, Bucktown, Causeway, Clearview, East Bank, Fat City, Kenner, Lakeview, Metairie Terrace, Old Metairie, Pontchartrain Gardens, Severn, West Esplanade
    Kenner Chateau Estates, Driftwood, Grandlake, Greenlawn Terrace, Highway Park, Kenner, Lincoln Manor, Louisiana Trace, Quail Ridge, Roosevelt Gardens, University City
    Gretna Algiers Point, Aurora Gardens, Garden Park, Gretna, McDonoghville, Mechanickham, Westwego
    Westwego Westwego, Nine Mile Point
    Harvey Barkley Estates, Barkley Place, Beechwood, Bellevue Gardens, Beverly Knoll, Brown Derby, Cottonwood Place, Dutch Gap, Harvey, Heatherwood, Magnolia Trace, Manhattan, Woodland West
    Marrero Ames Farms, Barataria, Lincolnshire, Marrero, Oak Forest, Oak Cove, Oakmere, Plantation Estates, Pritchard Road, Westwood
    Terrytown Terrytown
    Belle Chasse Belle Chasse

    Note: This is not an exhaustive list but includes some of the more well-known neighborhoods in the Greater New Orleans area.

    Chatbots As Personal Assistants

    So, about that attendee list…

    … I don’t want to expose the information of random conference attendees I don’t know. And, knowing that ChatGPT occasionally gives really authoritative-sounding wrong answers, I figured I could use the speakers at the recent Pubcon to demonstrate this point.

    Sometimes, one has to iterate to get the prompt right and, as a result, get the desired response.

    I heard it said in a recent presentation that “prompts are the new code.” I think the act of writing prompts for ChatGPT is actually good relationship training. You learn how to ask for exactly what you need without a whole bunch of fluff or drama 🙂

    [bctt tweet=”Prompts are the new code.” username=”SearchInfluence”]

    So, here’s a table of the speakers at Pubcon Austin. I had to paste information from the website into ChatGPT to give it the core data.

    Screenshot: Pubcon Speakers and Sessions Organized by ChatGPT

     

    I also had to iterate on this a couple of times because ChatGPT is funny, and sometimes, it will stop giving output for no clear reason.

    I find it best to think of ChatGPT as a person. It helps avoid frustration when you cannot connect on the point you’re trying to get across.

    OK, So, we’ve got our core data.

    Now, I want to enhance it with contact information.

    Normally, ChatGPT will refuse to respond to inappropriate requests, like giving you what it thinks is private information — even though it knows the answer. That data is out on the Internet somewhere; otherwise, ChatGPT wouldn’t know it.

    Email is one of those items. Ask for an email address, and ChatGPT politely declines.

    Screenshot: ChatGPT Inapropriate Request - Rand Fishkin's email

    Nope! Not going to give me Rand’s email address. However, look how nicely it directs me to Rand’s website to make contact.

    But, for some reason, if you ask for it in a table, it will give it to you.

    Listen. I know how SEO and marketing folks are. Now that you know this, you’ll abuse the crap out of it, and they’ll kill the feature. Please, please only use it when you need it and recognize that, sooner or later, it will go away.

    It’s also important to remember, like in the example above with fictitious speakers at Pubcon Austin 2023, that ChatGPT sometimes makes stuff up and does so in a really authoritative way.

    So, as I said, ask (for it in a table), and you shall receive.

    Name Company LinkedIn Page Email
    1 Gary Illyes Google https://www.linkedin.com/in/garyillyes/ [email protected]
    2 Dave Rohrer North Side Metrics https://www.linkedin.com/in/daverohrer/ [email protected]
    3 Aleyda Solis Orainti https://www.linkedin.com/in/aleyda/ [email protected]
    4 Martha Vanberkel Schema App https://www.linkedin.com/in/marthavanberkel/ [email protected]
    5 Pat Strader Data Agility Group https://www.linkedin.com/in/pat-strader-28972/ [email protected]
    6 Lazarina Stoy Brado Creative Insight https://www.linkedin.com/in/lazarinastoy/ [email protected]
    7 Dave Davies Beanstalk Internet Marketing https://www.linkedin.com/in/beanstalkdave/ [email protected]
    8 Ryan Jones Razorfish https://www.linkedin.com/in/ryanmjones/
    9 Eric Enge Perficient https://www.linkedin.com/in/ericenge/ [email protected]

    And this was the prompt:

    Screenshot: ChatGPT Prompt Data enrichment with email and LinkedIn link

    I cannot stress enough that there is a very high likelihood some of the above data is wrong.

    It’s also important to consider that starting from a very specific example, like my use of the Pubcon agenda, may lead to brushing up against copyright protection issues.

    Brett, we’re cool, right?

    [bctt tweet=”I cannot stress enough that there is a very high likelihood some of the above data is wrong.” username=”SearchInfluence”]

    Frequently Asked Questions About ChatGPT for SEO and Data Mining

    Is it legal to use AI to write content?

    Today, yes. However, there are current court cases working their way through the system that may limit some of the uses.

    Bing is ahead of the game today, given their attribution of source documents in their chat output.

    What are some of the ethical concerns with AI content?

    The biggest concerns I’ve heard are about attribution and disclosure. Google has said they don’t have a problem with AI content, but they believe there should be disclosure.

    Does this mean that if you used AI tools to help you generate an outline or develop ideas, you must have that as a postscript? Not in my opinion.

    How long until the robots take over?

    They’ve already taken over. You may have missed it.

    In the first piece I *wrote* on the robot uprising, the content points out the risk of misinformation and the impact on jobs.

    We may have to learn how to be good servants to our robot overlords in order to survive.

    [bctt tweet=”We may have to learn how to be good servants to our robot overlords in order to survive.” username=”SearchInfluence”]

    What are some other concerns?

    Given these approaches to machine learning are based on the big bad Internet, ChatGPT can give biased responses. And as we’ve shown, the way you ask the question frames the response.

    A *bad* prompt will likely yield bad responses.

    And, accuracy. Always check your work.

    Should I use these tools?

    Unequivocally yes! Unless you like working harder and not smarter, you should be figuring out how to use AI-based tools to streamline your workflow.

    Maybe there are jobs that AI can’t enable, but they are few.

    And if you’re a marketer, particularly an SEO specialist, ChatGPT and other AI content tools are about to rock your little world — whether you like it or not.

    Code for the JSON-LD schema.org FAQ of the Above

    Screenshot: ChatGPT SEO Generated FAQPage Schema

    Schema.org houses a set of structured data schema that the search engines have agreed to recognize. The one above is an example of FAQPage Schema.

    For SEO, ChatGPT Is the Tipping Point for AI

    AI is for more than just machine learning professionals and business analysts. Chat-based AI is going to be integrated into most information retrieval systems in the very near future.

    As marketers, particularly digital marketers, we owe it to our clients to understand these tools and how they can be used for good and ill. And, if you employ freelance writers as we do, it’s critical that you start thinking about your new approach to plagiarism and originality.

    There is a crop of new tools to check for AI-built content. We’re currently trialing Originality.ai, and it looks promising.

    At Search Influence, we are already finding ways to be more effective and efficient with these tools. We believe, without a doubt, our work product will improve with the smart use of AI.

    And, when we find efficiencies that lower our cost-per-unit X in client work, we’ll be able to pass those savings on to our clients in the form of more value per dollar spent.

    I’m as excited about SEO as I’ve been in years, and I’ve been doing it for more than two decades.

    As I said in my article for Near Media, suggesting this changes everything is not hyperbole.

    Is change good? Is change bad? Change is inevitable.

    Let’s embrace the change together.

    Get in touch if you’d like to learn more about how we can embrace the change together and help grow your business through smart SEO and online ads — powered by AI!

    [bctt tweet=”I’m as excited about SEO as I’ve been in years, and I’ve been doing it for more than two decades. As I said in my article for Near Media, suggesting this changes everything is not hyperbole. Is change good? Is change bad? Change is inevitable. Let’s embrace the change together.” username=”SearchInfluence”]

    P.S. Hey, Google! Disclosure: This was partially written by AI — obviously.

  • Skimmers, Swimmers, and Divers: Content Strategy for Higher Education Websites

    Key Insights

    • Higher education sites need to be accessible and navigable for visitors in all stages of the marketing funnel.
    • A website optimized for the ultimate user experience can positively impact SEO and search rankings.
    • Learn how to create web content that accommodates readers that are skimmers, swimmers, and divers—this can help create a positive user experience that’ll drive returning site visitors!

    Website content should accommodate a variety of visitors—you want to create the optimal user experience no matter if visitors are just skimming content and gathering a few key points, swimming around on a few pages, or diving deeply into multiple pages and reading as much information as they can. A positive user experience can increase site dwell time and help drive conversions.

    skimmer swimmer and diver graphic

    By optimizing your site for skimmers, swimmers, and divers, you’ve established that it’s an informative, helpful resource for your prospect—no matter what stage of the marketing funnel they’re in. Increased site dwell time also sends a positive signal to search engines and can help your search engine optimization (SEO) efforts. A site developed with the user in mind can create a strong sense of trust with the university, making users more willing to convert, whether by submitting basic personal information, contacting the admissions department, or even filling out an application.

    According to a study by MeasuringU, the most common reasons for visiting a university’s site are to learn more about the school, browse its academic programs, and view course information. While those may be the top sources of traffic, we know there’s plenty of other valuable content higher education sites can leverage to delight users.

    Let’s review common content found on higher education websites and how it can be catered to each type of visitor—whether they’re a skimmer, swimmer, or diver.

    Defining Skimmer, Swimmer, and Diver Website Visitors

    While reading this blog, you’ll likely tackle the following content either as a skimmer, swimmer, or diver.

    Skimmers will read the headings, bullets, and key stats and quickly make a decision on how to move forward.

    Swimmers may read some of the sub-content, watch a video (if available), and click onto a deeper page.

    Divers will read all the content on the page, watch a video (if available), and will go to other pages on the site.

    My blog post is organized with clear headings, bullet points, and plenty of white space if you’re here to just skim the highlights or even swim a little. I also have in-depth content under each heading, clickable internal and external links, and a straightforward navigation bar if you’re ready to dive into this topic or even deeper to learn more about overall higher education marketing strategies.

    Just like a thoughtfully structured blog post that accommodates each type of reader, website content for any higher education institution should be curated to skimmers, swimmers, and divers.

    How User Experience (UX) Can Affect SEO

    Why are we even trying to accommodate different kinds of site visitors/readers? It all comes down to creating a positive and informative experience for your audience since they’re likely to spend more time on (and revisit) an accessible, easy-to-navigate site. Search Engine Journal points out that Google’s algorithm consistently takes user experience into account.

    A site optimized for UX is likely to be awarded in search engine result pages (SERPs). It makes sense that UX and SEO go hand-in-hand—the goal of both is to help readers find the information they’re looking for/complete their task with the most relevant information.

    In a previous blog post, we discussed seven actionable steps you can take to make your higher education website more engaging for prospects and students.

    Higher Education Website Content

    Because a higher education site is extensive and covers so many topics, optimizing content for skimmers, swimmers, and divers won’t look the same for every type of page. When building out content, keep your readers top-of-mind by asking what they want and what they’d like to accomplish from each page.

    Let’s focus on three categories of content. All examples and screenshots are from our higher education client, Tulane School of Professional Advancement (SoPA).

    Program and Degree Pages

    Your school’s academic program and degree pages can become quite information-heavy very quickly. These pages usually contain crucial information on in-depth topics such as:

    • Admission requirements
    • Required courses
    • Transfer credit eligibility
    • Tuition

    How can you make these topics accessible without overwhelming your readers? Structure them as accordions. Accordions are structured as a vertical menu with clear headers. Users can click these headers to reveal more information about the topic.

    Formatting sections of an information-dense page as accordions not only cleans up the entire page, it also minimizes scrolling and lets your readers control how much or how little they want to read on the page.

    An example of an information-dense page as open accordions

    An example of an information-dense page as closed accordions

    When visiting the above page for Tulane School of Professional Advancement’s health and wellness degree, swimmers and skimmers may review more general information about the degree before they’re ready to dive into logistics like admission requirements and transfer credits. Less content and less scrolling can help readers not bounce off the page because they feel overwhelmed by too much information.

    Site visitors who are further down the conversion funnel or even first-timers who prefer to get as much detail as possible can click on each topic to get more in-depth information in the drop-down. Accordion menus give readers control over how much content they can consume at a time—and everyone likes to feel in charge.

    Pro tip: Make sure to use clear, concise headers for each accordion section.

    You can also embed videos and other multimedia to enhance on-site text and give swimmers and divers other ways to explore your content during their research.

    An example of an embed videos to enhance on-site text

    Acceptance Criteria and Application Deadlines Content

    Any information pertaining to an institution’s acceptance and application deadlines should be limited to pages specific to admissions and applying. This content should only be on a few key pages within your school’s site since application and deadline info isn’t evergreen (content that is timeless and remains relevant) and needs to be updated every few months.

    When crafting evergreen content for an academic certificate or degree program page, we don’t want to mention the next application date within the content itself. Pop-ups or stick bars can be used to communicate urgency to prospective students browsing your website when deadlines are approaching.

    Course Requirement Pages

    Most potential students probably won’t dive deeply into course requirement pages unless they’re transfer students.

    Having a list of the course names within a program on its dedicated pages makes sense, but having detailed descriptions of each class is more information than potential students need at the moment. Detailed course descriptions are best displayed in a separate on-site course catalog or on an internal site for current students.

    SoPA Cert Page

    Tulane SoPA lists all the course requirements needed for an IT Strategic Planning Certificate without cluttering the table with course descriptions. The course reference number is listed, so deep divers can look up the course description in the on-site course catalog if absolutely necessary.

    Higher Education Blog Content

    Following a consistent blogging schedule not only provides useful, industry-relevant content to your current and prospective students, but also keeps your site updated and signals to search engines that it’s trustworthy.

    Most of the following guidelines can be applied across your site content, not just for blog posts.

    Break Up Content

    Structure blogs with subheaders so readers will know exactly what the post covers at first glance. Subheaders—H2s and H3s—visually organize your content and help make it more accessible and scrollable for readers, whether they’re skimming, swimming, or diving headfirst into your blog.

    Other ways to break up long lists and paragraphs include:

    • Bullet points
    • See what I did there?

    Images and Graphics

    Images are a powerful tool that can make your blog posts pop and entice visitors to read your content. They can also be used to break up content, making it more skimmable for readers intimidated by a wall of text. Try using more than one image. HubSpot reports that blogs with an image every 75 to 100 words get double the shares compared to other blogs.

    Pro tip: Use diverse photos and vector graphics to reflect different genders, races, body types, and abilities in your blog images; all prospective students should see themselves represented in your creative.

    Infographics can be repurposed as mini-infographics and featured alongside related blog content to add more visual appeal, break up the text, and to expand on information covered in the blog.

    Mini-infographic

    Mini-infographics are excellent ways to include statistics or facts in a more interesting, eye-catching manner.

    Links and Calls-to-Action

    Help your readers move along the marketing funnel with clear, specific internal links and call-to-action opportunities in all blog content. Internal links should send your readers to additional and helpful pages deeper into your site. Links unrelated to the hyperlinked text or blog content can create distrust with visitors, leading them to bounce off your page.

    When creating an internal link, always ask how the page can help your reader. If you can’t come up with a straightforward answer, then ditch that link.

    Every blog should end with a call-to-action, or, an opportunity for your reader to take the next step. Depending on where they are in their prospective student journey, this next step could be:

    • Visiting a program page to learn about a degree
    • Contacting an admissions counselor
    • Starting their application

    Blog Categories

    While this isn’t exactly content-related, sorting blogs by category helps users easily search blogs catered to their interest (enhancing UX!) and can help minimize bounce rate. Even if site skimmers and swimmers don’t do a deep dive into too many blogs, they’ll be able to see the depth of topics covered.

    SoPA blog list

    Content Download for Degree Programs

    Content downloads are one to two-page info sheets about a specific program or degree. They function as gated content (the user must provide basic info in exchange for access) to capture leads who are interested in this program or degree.

    SoPA 1-Pager Download

    Content downloads can be the ultimate deep-dive for visitors wanting to get as much information as possible. They’re also a measurable way to track site visitors that eventually turn into leads. Divers or visitors further down the marketing funnel are more likely to submit their email to download more in-depth information about a program.

    This submitted email can be used as a trigger to launch an email nurture campaign that helps guide potential students along every stage of the marketing funnel.

    Elevate Your Higher Ed Content Marketing Strategy With Search Influence

    Work with digital marketing experts who can help you lead an effective content marketing strategy that helps you move prospective students down the funnel. Contact one of our strategists today to discuss your lead nurturing tactics and digital marketing strategy.

  • Hot or Not: Content Trends Pre- and Post-COVID-19

    Key Insights

    • Business owners shouldn’t let the uncertainty of COVID-19 discourage them from marketing.
    • An empathetic brand tone is important.
    • As people stay at home, online user engagement has increased and brands are being more heavily scrutinized for mistakes than ever before. This creates an opportunity to reach users more effectively, but with a lower margin of error.

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    Introduction

    Navigating the harsh reality of changing phases, mandatory closures, and reduced capacity during COVID-19 has left many business owners feeling overwhelmed and uncertain about the future. With frequent changes affecting businesses everywhere, customer communication is more important than ever.

    In this blog, I will unpack four evergreen content trends to determine if they’re ideal for communicating messages in a post-COVID-19 world. Some of this insight was derived from a SEMPDX presentation by Search Influence CEO Will Scott.

    Conversational Content: HOT

    Conversational content is—without a doubt—HOT. With the constant change of information since mid-March of this year, you should keep open communication with target audiences.

    Conversational content is informal and encourages the user to initiate communication directly with a brand or company. Examples of this include a live chat on your website or hosting a webinar with live Q&A. Even before COVID-19, users looked for more human engagement; but months of isolation have created a greater yearning for connections of any kind. In regard to marketing, this need is evident in the increase in the number of B2B webinars during the early months of isolation. Comparing March to January 2020, the number of B2B Webinars increased by almost 50%.

    In the Guide to Conversational Marketing, CEO Jitendra Gidwani explains: “The idea that you can build lasting customer relationships through quality conversation over time isn’t just anecdotal conjecture. Feeling as if they are genuinely heard is the single most likely thing to keep customers devoted to a brand.” Learn more about how to communicate with your customers by reviewing our guide to business continuity messaging during COVID-19.

    Influencer Marketing: HOT

    Influencer marketing is HOT. A post-COVID-19 world doesn’t seem like the ideal market for a social media influencer…or is it? Increased engagement combined with lower prices will result in maximum return in your marketing investment.

    Influencer marketers have large social media followings and are able to effectively convey their experience to followers and promote different products or services by simply using them and posting about it. The brand or company featured typically pays a fee, which varies depending on the size of the Influencer’s following.

    Engagement with Influencer content has surged because of increased screen time in 2020. Research from Later.com shows that the average screen time is up to 5h40m per day, an 18% increase from weeks prior to COVID-19 stay-at-home orders. Followers are paying attention in this new era of content creation, with nearly 80% of influencers reporting higher engagement from their followers.

    In addition to increased user engagement, another perk of Influencer marketing in the current climate is reduced prices. According to Business Insider, sponsored deal drop-offs have devastated travel, dining, and event-based creators whose content depends on the ability to leave their homes. Some have responded by lowering their rates. In a survey sent to over 500 Influencers, it showed that over 40% are currently reducing their normal rates, and the reductions average at 30%.

    Your business could collaborate with an Influencer by asking them to promote the re-opening of a business, and if applicable, demonstrate their individual social distancing and COVID-19 procedures!

    User Generated Content: HOT

    Content created by users is always HOT, not only because it’s free, but also because it’s honest. Why not let your users kick-start your content process?

    User generated content (UGC) is indicative of its name; it’s content created by customers that features and/or promotes a brand/product. Keep in mind: it’s not all about ratings and reviews. If you’re on the lookout for brand mentions, even of adjacent topics, UGC can be a great source for your own content machine.

    Oysters XO has the ultimate UGC success story. Oysters XO provides an innovative oyster-shucking experience that adds a lively, interactive touch to luxury events of all kinds. As events everywhere were cancelled, they adapted to the new restrictions and started to offer a virtual experience, teaching users how to shuck fresh oysters in the comfort of their own homes. One satisfied customer decided to create a video testimonial to tell his followers about his amazing experience. The customer was Neil Patrick Harris…yeah, you read that correctly. The video he created, on his cell phone, will now help elevate the Oysters XO brand in a way that a high production advertisement never could because it is raw (no pun intended) and sincere. Check out the video below.

    High-Production Content: NOT

    High-production content is NOT HOT. Pre-pandemic, it was valuable for certain industries; however, now there’s less budgeted for bells and whistles, and more demand for empathetic content.

    High-production content includes any content created with a large production value, such as professionally produced videos or podcasts. As the world has adjusted to COVID-19 protocols, there has been a large increase in content created at home. Examples include television interviews on talk shows like “Live With Kelly and Ryan” being conducted virtually and musicians hosting concerts from their homes on Instagram and Facebook Live.

    Businesses everywhere have been affected financially by the mandatory closings and other COVID-19 restrictions. According to Ad Exchanger, brands leaning into faster, cheaper production may not return to the old way of doing things post-pandemic.

    For more information about adapting to the “new normal” of marketing, check out our “6 Messaging Adjustments to Remain Relevant During COVID-19.”

    Want to keep your business hot? One of our strategists can help adapt your marketing plan to keep in line with best practices during this ever-changing time. Contact a member of our team today.

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  • Cross-Posting Mistakes You Should Never Make

    While you should be posting on social media, especially if you have a new piece of content you want to share, make sure you don’t cross-post on different platforms. Even if it’s easiest to figure out one social media post and call it a day, cross-posting can have negative effects.

    What Is Cross-Posting?Person using mobile device to cross post to social platforms

    Cross-posting is posting identical content across multiple social media channels. Posting the same exact content to multiple social platforms is like giving the same exact advice to multiple friends. You might give them the same type of advice, but the words you choose and tone you use will vary depending on the person. Like friends, different social platforms have different personalities, which is why crafting content for those platforms should involve a one-size-fits-all approach.

    Cross-Posting: Nope.

    Right about now you’re probably thinking, “creating content for social media is hard enough, and now you’re telling me I can’t just post the same content across multiple social networks?” Why, yes, that is exactly what I am telling you.

    The things your friends ‘like’ on one platform aren’t the same things your followers will retweet on another. The language, tone, visuals, and overall formatting best practices for Instagram aren’t the same for Twitter, Facebook, LinkedIn, etc. When crafting a social post, it’s important to be mindful of the following:

    • The audience on the platform you’re posting and talking to
      • You’ll want your tone and message to be more professional when crafting a LinkedIn post, whereas you’re encouraged to take a more casual approach on Instagram.
    • The formatting differences per platform
      • When it comes to Twitter, you’re limited to 280 characters per Tweet. Whereas on Instagram, you have 2,200 characters per post. Should you create content with a one-size-fits-all-platforms approach, you run the risk of your Tweet cutting off in the middle of your sentence due to character limitations, or a bad handle being included within your Tweet due to someone’s handle varying across platforms
    • The guidelines per platform to monitor and prevent spammy activity
      • Last year, Twitter announced new guidelines surrounding the use of automation and posting the same (or substantially similar) content over multiple accounts you control.

    Cross-Promotion: Yep.

    Cross-promotion, in addition to being your saving grace within the realm of creating unique social media content, is the idea of promoting the same overall topic across platforms but in a way that is suitable for the varying personalities, formatting requirements, and guidelines of each platform. And using them to your advantage!

    Having one topic about your business and/or brand that you want to share across multiple social media channels is not the “no-no” we’re discussing here. Instead, it’s sharing that topic in the same exact way across multiple platforms. Creating unique posts for each platform may sound overwhelming, but this idea of cross-promotion can help ease this process.

    1. Think of a topic you want to share on your channels
    2. Create a couple of sentences promoting this topic, providing the necessary information, etc.
    3. Take those sentences and apply tweaks for each platform you want to post to, being mindful of all of the considerations mentioned above
    4. Push out unique, engaging, and easy-to-create content that successfully caters to each social media platform

    Digital marketer using keyboard at computer

    Creating unique social media content that is specifically catered to each social media platform is a great way to keep users engaged with both your brand and your brand’s voice. At Search Influence, we’re always keeping the personalities, requirements, and best practices of individual platforms top-of-mind when creating social media content for our clients. To learn more about how we can help you and your marketing efforts, give us a call today at (504) 208-3900.

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  • How Clever Copywriting Can Improve Your SEO

    In the digital world, your marketing team can’t afford to lose track of SEO best practices. Google is smarter, attention spans are shorter, and the competition is fierce. To drive more traffic to your website, avoid copy that falls flat. In an online world full of skimmers and scanners, the best way to grab attention is by committing to an SEO copywriting strategy that’ll make you a VIP on the search engine results page. To do so, you’ll need to learn what sets quality SEO writing apart from copy that serves other promotional purposes.

    Specialized Copywriting Techniques

    Although colorful descriptions and flowery language can land you on The New York Times Best Sellers list, it’s unlikely that they’ll help you earn repeat customers. SEO copywriting serves to support sales and marketing goals, and the strategies used to do so make this writing technique a key player in marketing efforts. You want to effectively target prospects, drive them to your website, and earn plenty of conversions—in a perfect world, this would be a seamless process. Unfortunately, this isn’t the case for every buyer’s journey. If you’re keen on ramping up conversions in a world of digital hopscotch, the recipe for successful SEO copy includes these crucial ingredients:

    • Keywords and keyphrases
    • Clear calls to action (CTAs)
    • A skimmable format: H2s, we’re lookin’ at you!
    • Strong internal links

    Person scrolling on a glittery pink mouse

    SEO Copywriting in Action

    Now that you have the recipe, it’s time to get cooking.

    Keywords and Keyphrases

    So, what makes keywords “key” words? You want to identify words and phrases that are being used in search queries. For instance, if you’re a clothing retailer trying to promote and sell a product that you’ve listed on your website as a “winter long-sleeved top,” you’re likely to have better luck optimizing your content by using a more relevant search term or keyphrase: “checkered wool sweater.” If you’re still drawing blanks, there are tools on your side to boost your confidence in the keywords you choose. SEMrush allows you to research keywords and phrases and analyze various metrics, including search volume, competitive density, cost per click (the average price in USD that advertisers pay for keywords that trigger their ads), and much more! Be careful not to overdo it though, because stuffing too many keywords in your copy can run your readers away (and can bore Google, too.)

    CTAs

    Delicious copy is useless if you leave your leads hanging. You’ve got cute sweaters, so what? You have to direct your site’s visitors to the next step after they’ve read your blog post, browsed your service pages, or scrolled through your list of products. When it comes to calls to action that convert, let’s be clear about this: you need to provide easy-to-follow next steps. After reading your content, do you want users to sign up for a mailing list or purchase a ticket to an event? Nothing’s clunkier than “To learn more, contact us by filling out our form or calling 555-555 and register for our webinar!” Nail down one specific purpose for each piece of content and identify the clear next step for the site visitor. The last thing you want to do is conclude your beautifully written piece of content with a jumble of desperate pleas followed by a mess of tracking to sort through.

    H2s

    You have a very short time window to attract and delight your website’s visitors—in fact, you only have about 15 seconds. To beat the buzzer, you’ll have to ensure that the user can easily get the gist of your copy before deciding to read further. Wondering how to make the magic happen? Relevant, clever H2s. People are naturally drawn to lists and numbers, and you need to work these into your business’s SEO formula so that your content is not only pleasant to Google’s bots, but human readers as well.

    Internal Links

    Think about how you search for products or services online. If you click on something that isn’t helpful…adios! You wouldn’t waste your time digging deeper into a website that doesn’t seem relevant to your search from the start. Keep this in mind when you link to other pages within your copy. When writing user-facing anchor text, you should always make sure that it reads as a “sneak peek” of the landing page it leads to.

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    A Breakdown of the Do’s and Don’ts

    Do:

    • Sprinkle relevant keywords throughout the copy
    • Provide a clear call to action
    • Break up your copy with H2s
    • Include internal links

    Don’t:

    • Clutter your content with filler and fluffy language
    • Overwhelm the reader with never-ending, chunky paragraphs
    • Include links that aren’t related to the on-page content

    Ready to start writing? Great copy is just a piece of the puzzle when it comes to effective SEO strategies, and Search Influence knows how to bring it all together. We help businesses grow online by developing tailored SEO and digital marketing gameplans for each of our clients. Tell us what your business needs and let’s make it happen today.

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  • Three Lessons From the Fried Chicken Frenzy: Popeyes’ Brilliant Marketing Moment

    Three Lessons From the Fried Chicken Frenzy: Popeyes’ Brilliant Marketing Moment

    The drive-thru line on Sunday, Nov. 3 at a Popeyes Louisiana Kitchen in Metairie blocked traffic and almost caused an accident in the traffic lanes as I drove by. The highly anticipated fried chicken sandwich that had sold out just two weeks after its original release was back on the menu. Meanwhile, tumbleweeds blew through the local Chick-Fil-A parking lot because… they’re closed on Sundays.

    The Chicken Sandwich War: How It All Started

    With the launch of Popeyes’ first-ever chicken sandwich in August 2019 and the Popeyes marketing team’s quick reply to a tweet by their rival Chick-Fil-A, The Great Chicken Sandwich War began. In case you were wondering, Twitter is most definitely still relevant in today’s marketplace and can have a direct impact on consumer behavior when used well. And, people are still petty.

    Chick-Fil-A, while not without its own political controversy, remains one of the most popular fast-food chains in the nation and is known for its chicken sandwiches: bun, pickles, chicken. In the midst of Popeyes new product release on August 19, Chick-Fil-A touted their sandwich as “the original” on Twitter, seemingly throwing shade at Popeyes’ chicken sandwich:

    In a matter of 15 minutes, the marketing team at Popeyes decided to reply quite simply with “…y’all good?” and Twitter went bananas. Chick-Fil-A’s original tweet had ~3,000 retweets while Popeyes’ response earned ~86,000.

    From there, the Internet did its thing. Memes, gifs, homemade videos, and taste tests that compared the two chains’ sandwiches flooded social media feeds while the lines at Popeyes grew. Within two weeks, the 3,102 location restaurant chain ran out of its seven-week supply of chicken sandwiches.

    Positioning: A Limited Time Offer or Just the Best Dang Chicken Sandwich?

    Popeyes couldn’t have planned a better product release, and they really have social media to thank for its wild success. When they first announced the product (during Wendy’s campaign announcing the return of spicy nuggets), they made no mention of it being a limited time offer (LTO), which has become a frequently used tactic in the fast food industry. LTOs include things like Taco Bell’s nacho fries and the McRib at McDonald’s. Typically LTOs are launched with creative or gimmicky advertising messages making it known that the product is not a permanent menu item, creating a sense of urgency for the consumer to get it while it lasts.

    Popeyes didn’t take that stance. Instead, they added the sandwich to the menu specifically positioning it to compete for Chick-Fil-A’s top spot in the chicken sandwich standings. And they used their advertising to challenge their competitor rather than pressure the consumer.

    And well, people love a good competition. As the social media buzz grew, it caught the attention of news outlets, who are always looking for content the general public is interested in engaging with. And so began their coverage about Popeyes running out of product, celebrities joining in on the fun, and partaking in taste tests. This is when Popeyes experienced a huge jump in earned media value, according to Apex Marketing Group, who placed a $65 million media valuation on the national coverage Popeyes earned before, during, and immediately after the time the sandwich stock sold out.

    UGC: The Power of User Generated Content

    It’s the digital marketer’s dream: an idea, product, or creative approach that goes viral and sets the world on fire, creating more demand for the product than there is inventory. In today’s world of completely saturated and constantly flowing feeds, achieving that level of buzz can seem impossible. The key, as this case study shows, is to consider the opportunity for consumers to actively participate. Everyone’s a content producer (or “influencer” in their own right), so give the people something to talk about.

    The perfect recipe in Popeyes’ case was starting slow and kicking it up a notch by engaging in some banter with Chick-Fil-A. This ignited a fire of user-generated-content which is inherently more viral than any single advertising or marketing message published by a brand. Wendy’s has been engaging in similar hilarity on Twitter for quite some time with its competitors and customers, but given Chick-Fil-A’s political notoriety, this was just the right chicken fight to pick.

    Although the wave of UGC wasn’t even intentional on Popeyes’ part, their team did a great job of highlighting customers and showing social proof when announcing that the sandwich was returning (see: the first tweet embedded in this post).

    3 Key Lessons Learned From Popeyes Brilliant Marketing Moment

    • Twitter is still relevant and people are still petty. They love a good competition and will jump at the chance to back a brand they feel loyal to. This nationwide game of chicken sandwich thrones began because of two tweets between rival fast food chains.
    • Smart competitive positioning can make or break a new product launch. When launching its first ever chicken sandwich, Popeyes did NOT focus on gimmicky advertising pushing that the product was only available for a limited time, which is a common tactic in fast food marketing. Instead, they positioned it for what it was, a challenge to direct competitor Chick-Fil-A, and it paid off in droves.
    • To truly ignite a viral fire digitally, marketers must give customers the opportunity to actively participate and then leverage the power of user-generated content.
  • How to Be More Than Content With Your Content

    It’s not a good idea to buy everything in bulk—veggies, bread, condiments are a big no-no—and content’s no exception. Just like that 2-week-old bag of spring mix in your fridge, your content can go bad (It can even have an expiration date!) and not yield the results you expected. To drive your website’s visitors to action, you’ll need to bring something fresh to the table. If you’re currently struggling to elevate the value of your content and prevent it from getting smelly and dated, maybe you should take a closer look at your strategy (if you have one) and identify where your team is missing the mark.

    The Big Secret

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    Quality. Over. Quantity.

    Less isn’t always more, but it’s definitely a start when it comes to an overwhelming amount of lackluster content. Creating content for the sake of having it won’t impress your audience—it may even bog them down and send them down a rabbit hole rather than your marketing funnel. However, you shouldn’t ignore the significance of great content’s impact on your organization’s overall marketing success. Content marketing is extremely cost-effective and offers a great return on investment compared to traditional marketing techniques. Major ingredients in a quality content salad include keywords, internal links, and headlines to break up text.

    Your audience turns to your content for insight, entertainment, and to inform their purchase decisions; but they don’t want to spend ALL of their time navigating your content—they have to buy something eventually, right? While you shouldn’t bury your audience with a mass production of daily blogs, social posts, and digital downloads all at once, you still gotta give the people what they want. The content production sweet spot lies somewhere in the middle; to get there, you’ll need a game plan for your team. Follow these best practices to help you develop top-notch content that gets results:

    I mean, it's simple gif from That 70s Show

    1. Know Your Audience

    Understanding your audience personas will help you stay abreast of relevant topics to cover and leverage behavior on social platforms to deliver your content to the appropriate channels. Knowing your audience really comes down to researching and understanding their pain points, learning how these problems affect them, and tracking their progression through the marketing funnel so that you can deliver the right stuff at the right time. Awareness of their stage in the buyer’s journey will help you deliver content that is both better tailored to the users you want to reach and more likely to earn you more conversions, more frequently.

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    2. Develop A Strategy

    Content serves to help your audience solve problems big and small while reinforcing the strength and uniqueness of your company’s offerings. Developing a content strategy will better help you understand the best time, place, and content type to post. When developing your content strategy, Hubspot suggests focusing on these key points: content format, channels for posting, and a system for managing the creation and publishing of your content. A CMS, or content management system, can help create and organize your digital resources and enhance the user experience. In addition, you should be on top of your editorial calendar—will that blog be outdated if you wait to post it? How useful is Tuesday’s weather forecast while you’re getting dressed for work on Thursday morning? Vary how often you publish time-sensitive content so that you don’t have to deal with the stress of constantly churning out new material.

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    3. Set Goals

    You post content for a reason, whether it’s solving problems for users, generating leads, or increasing brand awareness. If you align the content you produce with a S.M.A.R.T. goal or one of your company’s goals, you’ll buttress your strategy with a specific purpose in mind. In turn, you’ll know what you plan to measure when the time comes to start analyzing your content’s performance. Your goals can include increasing leads by a certain percentage or even driving more social engagement. By setting goals, you’ll create a plan for your content that can be checked and adjusted.

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    4. Switch It Up (And Around!)

    If you really want to ramp up your content’s impact, get creative. Within the digital space, there’s plenty of wiggle room to do just that. That awesome client testimonial on your website has the potential to be a killer case study, or you can transform it into a stellar infographic. The stories you tell don’t have to live solely on your website. You can repurpose your content so that it can be posted on multiple platforms; you can introduce your stories to new audiences without having to do more legwork. How’s that for bang for your buck?

    When it comes to all of these best practices for creating awesome content, Search Influence has it down to a science. We have the tools and expertise to help you optimize your content’s potential, whether you aim to strengthen your social media presence or paint a better picture of your content’s performance with analytics. Share your goals with us, and we’ll help you get there.

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