Author: Search Influence Alumni

  • YUUUGE Link-building Opportunities for 2016 and Beyond

    In the SEO world, we say, “a link is like a vote.” The idea being the more links you have, the better. There was a magical time when it didn’t matter where the links came from or how many links came from one source. In a sense, all votes were created equal, and they were all beneficial.

    In recent years since the rollout of Google Penguin, that theory doesn’t really stand up anymore. Today, links are still like votes, but they’re similar to votes in a presidential election. Think of the electoral college, celebrity endorsements, and loyal campaign supporters.

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    Your Website Is a Presidential Candidate

    Every day, you and your competitors are trying to win the race for #1 on Google. A great way to do this is to build a diverse backlink profile. Every time another website links to you from their site, it’s basically an endorsement from them that tells Google, “Hey, I know this guy—he’s my friend. You like me! You should like him too!”

    Win the Electoral College, Not the Majority

    While it’s great to get links from as many sites as possible, it is important to know that links from some sites are better than links from others. For example, it’s better to get all the votes from Ohio and California than from Puerto Rico and Alaska. The same is true for the links you get from other sites. The more authority, trust, and clout a site has, the better links from that site will help transfer that authority to your site.

    A diverse link profile is important as well. This means in order to boost your site authority, you can’t only get links from sites like California and Ohio. It is important to put in the work and get links from sites like Texas, Florida, and New York, too.

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    How Do I Do This?

    First, you need to be able to identify what sites are and are not authoritative. For example, websites that end in .org or .edu are golden. These are your Ohio! You want links back to your site from sites like these.

    Second, you need to find ways to obtain links from these sites. Does your business sponsor or support any local community groups? If so, ask them to add your business as a sponsor on their website and include a link back to your site. You can do the same for any local charities your business supports too! Think of these links like an endorsement from a well-liked, non-controversial celebrity. Has your business been featured in the news recently? If so, reach out to them and ask for a link back! These are great links, and these endorsements will help you win that first-place spot in the search engine results.

    Third, don’t forget about basic guaranteed links. These links are like loyal supporters on the campaign trails and will help you get the top spot in the search engine results. This includes links from directory sites like yellowpages.com or niche directory sites specific to your industry like locateadoc.com. The more links from different sites, the better. One link from one site might not earn you the victory like a celebrity endorsement, but a lot of these from a lot of different sites really add up.

    Lastly, avoid links from sites that can harm your site. Just like a bad endorsement from a hate group or controversial celebrity can harm your chances of winning the top spot, so can links from spammy, irrelevant sites. Ask yourself these questions: “Is this relevant to my business? Does it make sense to have my business listed on this website?” If the answer is no, don’t do it. For example, if you don’t sell designer purses or male enhancement pills, don’t let them link to your site.

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    You Can’t Buy Votes, and You Can’t Buy Links!

    If you’re offered a too-good-to-be-true offer like 10,000 links for $1,000, or whatever bogus links are going for these days, don’t do it! I repeat, don’t do it! Just like true votes can be hard to win in an election, so can natural backlinks to your site. It takes time to build a diverse backlink profile, but the reward is much greater than getting caught link farming by Google. Just like a shady politician, once your dirty dealing is found out, you’ll get slammed with a manual action, you may never be able to fully regain trust, and you’ll officially lose out on the #1 position.

    When in doubt, trust the reputable experts to guide your business. Just as an experienced campaign manager can take a presidential candidate to win, an experienced SEO company can guide your business to the #1 position in the search engine results. It will be YUUUUGGEE!

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  • How Should a Dentist Handle a Bad Review?

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    There’s a lot of chatter on the Internet about where to find a great dentist. You can give patients a bag of goodies and send out reminders about regular cleanings, but some will still forget to come back just as surely as they forget to floss. Retention is a challenge for any dental practice, but fortunately, there’s a whole pool of people searching for local dentists online. To tap into the online traffic and fill more exam chairs, one of the most important tools is online reviews.

    Claim Your Listings

    Even if you don’t have a top-of-the-line website, just claiming your existing online listings can make a big difference. Update your hours of operation and contact information on places like Google+ and Yelp. And claim the listing so that you can follow what the community is saying about your practice.

    Reviews Matter

    Reviews have a very real impact on the perception of your practice and whether people choose to contact your practice. One dentist estimates that “It takes at least five good reviews to counter one negative review.” And a negative review could come for seemingly no reason at all, such as a patient who came in once for a promotional offer and was upset about the final bill. The negative review that takes only a few minutes to write can impact your business’s average for months.

    Last year, the Minnesota dentist and hunter who killed a lion in Zimbabwe faced an influx of thousands of negative Yelp reviews for his practice. Fortunately, Yelp’s user support team helped to remove the negative reviews that did not describe a “first hand customer experience.” Still, it’s clear that many people are willing to use review sites as a means of inflicting damage on a business.

    Responding to Reviews

    Even if the review has been filed under the patient’s real name, HIPPA limits how much you can say in response, even if you simply want to refute false accusations. While responding to negative reviews is one of the best ways to minimize their impact, what you say makes a big difference. In general, an official response to a negative review should incorporate the following tips:

    • Apologize, even if the complaint is unreasonable.
    • Address their concerns, but don’t go into detail. This isn’t the place for an argument.
    • Move the conversation out of the public eye. Provide an official email contact.

    Keep the Audience in Mind

    The natural human response to a bad review is to argue and get defensive, especially when the negative rating seems unjustified. Unfortunately, winning the argument online wouldn’t necessarily impress future patients, and it could even make you look like a bully. Rather, try to address the situation and move the conversation to email so that it takes up as little real estate as possible. A back-and-forth exchange will just highlight this one negative review. Don’t make any public offers for compensation or refunds, or it may encourage more negative reviews.

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    Get Help from the Professionals

    Claiming all the proper listings and inviting happy patients to fill out reviews can be a significant investment of time. To take the guesswork out of improving your online reputation, you can enlist the help of a company like Search Influence. We’ve had past success with helping our clients get more positive reviews, and it’s a process that dovetails neatly with other SEO services.

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  • Manage Tags Like a Sys Admin: 5 Ways Google Tag Manager Will Change Your Life

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    Where would we be without Google? It seems like for every issue that comes up in the field of online marketing, Google is ready with a solution. Google Tag Manager is one such solution. But before we examine the benefits of using this savvy tool, let’s first clarify what a tag is.

    What Is a Tag?

    Simply put, a tag is a snippet of website code that tracks visitors on a website. It allows companies to collect data for affiliate marketing, retargeting, conversion tracking, personalization, and a plethora of other cool marketing techniques.

    What Is Google Tag Manager?

    Back in 2012, Google saw online marketing tools growing more and more sophisticated. But as their sophistication evolved, the need for tags increased to make these tools effective. Though tags provide online marketers with beneficial information, tags can also overburden your website and become too confusing to manage.

    So Google developed Google Tag Manager, a tool that allows online marketers to consolidate all their tags into a single strand of code and gives them the ability to manage their tags through a user-friendly web interface.

    Now that we know what a tag and Google Tag Manager are, why should you use Google’s tool?

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    1. Faster Website Load Times

    Too many tags on your website can slow it to a halt. This has a negative impact on your Google ranking because load times are one of the parameters Google takes into account. With Google Tag Manager, you are allowed to specify when you want a tag to be triggered, which means not all your tags will load at the same time. This increases your website’s performance speed, which makes both your users and Google happy.

    2. Easy-to-Use Tag Template

    With Google Tag Manager, it’s no longer necessary to call up the IT guy every time you need to add a tag to your web interface. Tag Manager eliminates the need to add the code snippet to your website’s source code by introducing an easy-to-use template. This template allows users to quickly add tags for AdWords conversion tracking, Google analytics, GDN remarketing, and more. Tag Manager also supports custom tags.

    3. Error Prevention

    In the world of online marketing, there’s nothing worse than trying to add a feature to your website and causing the website to crash instead. Google Tag Manager prevents this by giving users a preview mode, a debug tool, and access to the version history. These tools show users how proposed changes will affect their sites before the changes go live.

    4. Customizable Permissions

    Another way Google Tag Manager adds to efficiency is by allowing the account admin to delegate access to the tool amongst a variety of users. This means that more than one person can add tags to your website. This feature is essential for projects that involve a lot of collaboration, since you no longer have to worry about giving a third party complete access to your website so they can update your source code. You can give or limit access to the main account as much as you want.

    5. Reduced Costs

    Of course, the best part about being able to manage your tags and increasing your efficiency is the amount of money you save by doing so. Google Tag Manager is a free tool, and by using the wealth of resources at your disposal to learn how it works, you’ll be able to add and customize your tags like a system administrator in no time. Instead of messing around with your source code and picking up the shambles when it all falls apart, you’ll be able to work on what draws people best to your website: creating fantastic and informative content.

    Do you currently use Google Tag Manager? Let us know how it’s working for your website.

  • Upgrade Your Website with Fresh Content and Some Help from Beyoncé

    In this ever-evolving age of Google, there seems to always be a way to upgrade your website and its search engine presence. Fresh content will not only ensure your website is up to date, but it can also inform your frequent customers of new information, let Google know that it should crawl your site, and add overall value to your site. Well, Beyoncé is here to help us give you our reasons for why a fresh content upgrade is so important.

    1. Give Them a Reason to Come Back

    Customers who periodically visit your site are likely to return when they know that you are updating your website frequently. I suggest something simple like adding a newsletter or on-site blog. Blogs don’t have to be publicity pushes or “salesy” advertisements. They can be fun ways to share content and let your consumers know that you are engaged in your business’s growth in a competing market. Also, you can use them as an excuse to show off your favorite Beyoncé GIFs.

    2. New Content = New Site Crawl

    Googlebots love to crawl new sites! Google pays special attention to existing sites that have previously been crawled but contain new content. This can be easy for any business to do, as most industries see gradual changes in techniques, best practices, and technology over time. There are new processes, seasonality changes, and all sorts of things that could warrant an extra boost in your content. Don’t feel like you need to rewrite from beginning to end; spicing your content with updates or including additional information to a page that may be lacking is a great way to upgrade your content. The new content should be relevant and engaging for your customer so that you stand out among your competition, or background dancers.

    3. Increase Your Authority

    Your fresh content will engage users and help increase your domain authority. If you aren’t convinced yet that fresh content will help your website, check out this blog about tracking your changes through Google Search Console. This tool can help show you how your site traffic changes when you update your content. The upgrade of content can gain page authority, along with domain authority, which can produce higher rankings for your site overall.

    Website content is by far one of the most important parts of your site and one of the easiest ways to change things up to increase visibility for your business. There are many sides of an SEO campaign, but upgrades to your content keep you relevant and let’s those in your industry know you are a force to be reckoned with.

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  • How to React to Facebook Reactions: All Your Business Needs to Know

    Here is my take on what businesses and marketers need to know about Reactions and how the change will impact our data.

    How is Facebook tracking Reaction data?

    • Right now, Facebook is including all Reactions bundled together for the metrics on “Likes” in ads, and in the top level of Page Insights.
    • It’s also good to note that “Reactions are treated the same as Likes for ads delivery (ex: Loves carry no extra weight than Likes in the auction).”
    • Until Facebook (or a social media analytics software company) rolls out a more efficient way to look at the individual Reaction data, it’s going to need to be done manually.

    Let’s check out the different ways we can view data in this example of a post with 13 total Reactions (9 Likes, 2 Loves, 1 Haha, and 1 Wow):

    • To see the Reactions from individual Facebook users, click on the liked row of names at the bottom of the post from your Page’s Timeline:

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    • To see total reactions on the broadest level, check out the Posts section on your Page’s Insights tab:

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    • View individual Reaction data by clicking on the post text on the Overview or Posts section of your Page’s Insights (this one is my personal favorite):

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    • Note that this data is NOT currently included in exports.

    What can I learn from analyzing my customers’ Reactions?

    If you are willing to put in the manual labor, there’s a lot you can do!

    • [bctt tweet=”Marketers can create better content by examining trends in their #FB Reactions. “]If you are seeing lots of “Love,” it’s a good indicator that your customers will want to see more posts like that. Don’t forget to use the data to actually change the way you are writing posts in the future.
    • You may also want to test out different types of posts, with goals of evoking different emotions. For example, if The Center for Restorative Breast Surgery were to post about a heart-wrenching breast cancer story, they might expect to receive a higher number of “Sad” Reactions. On the flip side, if they post an inspiring survivor story, they may see more “Love” and “Wow” Reactions.

    What changes will this bring about in the future?

    As of now, we haven’t heard from big players in Social Media analytics, such as Sprout Social, Socialbakers, and Hootsuite. But I have no doubt they are working on it! It’s my hope that these companies can provide lots of easy-to-analyze data that will empower marketers and business owners to make the right decisions behind content creation and relationship building with customers online.

    • Facebook will be counting Reactions the same as Likes for News Feed influence…for now. Eventually, they do plan to use the data later for more targeted News Feeds.
    • Potentially, the use of more emotions could drive Reactions up, and comments down. If people are able to click “Haha,” they might be less likely to spend their time and energy commenting “LOL.”
    • There has been a constant shift to shorter attention spans, so we will have to monitor Reactions vs. Comments on similar posts from before and after the change.
    • Something I would love to see as a marketer is the ability to track conversions on your website with users who gave a certain individual Reaction. I’d also love to serve unique ads to users who emoted beyond the Like, but it might be a while until that’s a possibility.

    I love the new Reactions because they are going to allow businesses to connect with customers on a much more personal level. I will love them more when I can get some cold, hard (and easier to access) data behind them, but for now, we are moving in the right direction!

    What is your take on Reactions for businesses and marketers? Let me guess: it’s either like, love, haha, wow, sad, or angry! ?

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  • Women in Technology: The Influencer Way

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    I actually never seemed to notice that our staff is over 70% women until it was pointed out to me recently; however, I’m not surprised, since New Orleans was ranked one of the best cities for women in technology in 2015. While it’s no secret that many people still view the technology field as a “guy’s world,” there are those of us who predict 2016 to be a big year for women. As usual, Search Influence is one step ahead of the industry, with a female COO/co-founder and women in upper management of almost every department. Here is a chart that outlines the percentage of women in each department at Search Influence:
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    This month, I sat down with a few of the inspiring women who make up the Search Influence team to learn more about why they chose their path and how they feel about the future of women in technology.

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    Serena Hirasawa: So, first things first: how long have you all been at Search Influence, what is your current title, and did you have any previous tech industry experience before starting here?

    London Fougerousse: I am a Junior Online Advertising Associate. I’ve been here for almost 10 months. I didn’t have a lot of tech experience previous to working here, so I’ve learned all that I know from working at Search Influence. Other than personal tech experience, my educational background is in secondary education and literature, so there were a lot of tech innovations for the classroom that we were focused on and kind of using social media in the classroom to get people more interested in and up-to-date on digital technology.

    Jordan Polhemus: I am an account manager. I’ve been here for about two and a half years. I had a little bit of coding and WordPress experience before working at Search Influence and several years of marketing experience as well.

    Mattie Kenny: I’ve been with Search Influence for three and a half years. I am a web developer, and I did do a lot of Internet installation for small businesses when I was in high school; that was my job. Which is not remotely actually involved in the tech industry.

    Mary Silva: I’ve been at Search Influence for almost three years now; I am an Internet Marketing Team Lead on the technical side of the Production team. My tech experience before Search Influence was a few different things. School wise, I was an online marketing-focused major at Tulane. I was really fortunate to be in college right when that was becoming part of the curriculum. I also worked part time for the Tech Connection Apple Store and managed their website. I did all of their freaky web-dev stuff that they trusted me with. SI is my first formal job experience, and my job story is actually pretty funny—Will Scott [CEO] came to speak to class about SI and sort of side-note mentioned that they needed new website photos, and my professor interrupted him to say, “We have a photographer in this class! Mary, raise your hand.” So I raised my hand and was real embarrassed but then I thought, actually, this company seems really cool. So after class I stayed behind and went up to Will and said, “Yeah, I could do your photos for your website, but also I’d just really like to work for you. I know you don’t have any part-time employees, but would you consider it? Because I’d really like to work for you guys.” So the next day I got a phone call from the Search Influence production manager at the time asking me to come on in, we’d like to consider you for a part-time position even though we’ve never done this before. And that’s how I got the job.

    SH: What other kinds of online marketing classes and projects did you do in college?

    MS: We had a really cool class where we actually got to run paid ads. I can’t remember the name of the course now, but we essentially came up with a business idea. Mine was to create a Yelp, but specific to tattoo parlors for people to find tattoo shops around the globe. We made a Facebook page and website for it and then we ran paid advertising for our business to see how it went. It was really cool, we were put into groups of two to three people and worked together to do some A/B testing for ads to see what worked for what types of businesses, and in the end we were able to compare everyone’s experiences to see what was successful. So that was a really cool experience that you don’t typically get in a classroom setting. We also had a class through the same professor that worked to get you AdWords and Analytics certified, so that was nice too. Good experience in college.

    SH: When is the first time you each became interested in or considered the technology field as a viable career option?

    MK: The first time I considered it was probably in high school. When I went to college, I was considering majoring in computer science, but opted for political science, because…reasons. I probably made a misstep there, but I thought about it while I was in college.

    LF: I can’t say that this was really something that I was specifically looking for—I’m so happy I found it. But I’m always interested in pushing boundaries and pushing expectations that people may have of myself, especially as a woman. And really, any time you can combat any stereotype is a step in the right direction for sure.

    MS: I’m on the same page as you, London; I sort of fell into it. I grew up using my dad’s computer, and in high school, I had all kinds of guy friends who were into building computers and coding, and I always thought it was cool but felt like it was a “dude’s thing.” I was not really asked to be a part of that—but I wanted to. Then I went to college and was a neuroscience major, because I was a science nerd, and that was more of an acceptable field for both women and men at the time. And then realized that I wasn’t really trying to be a neuroscientist—it was a little more difficult than I expected. So, I thought, “Business school makes sense. It’s more practical,” and once I was there I realized that, oh, I could do this techy stuff that I loved and also combine it with business in the online marketing field. So it was sort of combining a practical field with something I loved, which was cool.

    JP: It’s just gotten really valuable now. I mean, 10 years ago, people weren’t spending the money to have an in-house marketing person or at least an agency to do this stuff, and now they think, I have to do this because it’s so important and all of my competitors are doing it. So now, the training that we have and the work we do at Search Influence is so much more valuable, and clients see that.

    MS: It’s really integral to a business’ success these days. Whereas in the past it was like, “Oh, it would be nice if we could afford a budget to get a nice website,” but now, you have to get a nice website and get it together online.

    SH: I definitely agree with the fact that everything is moving in that direction—if you don’t do it, then you’re not going to be successful. Do you have any female role models in the STEM field that you look to now for motivation and inspiration or from when you were younger that really sparked that interest?

    LF: I did not grow up with any rigid stereotypes. My mother is a huge role model for me and she is an HR manager in the oil and gas field, and I grew up with a lot of kids whose mothers stayed at home. Which, there is nothing wrong with that—it’s their choice—but I didn’t grow up with the common refrain of someone saying, “This is what women do, and this is what men do.” I think that background is something that has really encouraged me to say, “Well, I can try this or do that.”

    MS: For me, it was also similar. I wouldn’t say that I necessarily have a role model in STEM, but my mom was the president of a publishing company growing up and she was a working woman, you know, in the office every day. So it was cool for me to see growing up not only that a woman could work in offices—obviously women do that—but to be in such a position of respect and authority and at a fairly young age. So that’s sort of who and what was my role model growing up, that my mom was awesome so I could be just as successful.

    JP: That’s funny, because that’s what I was going to say. I grew up with a really powerful and strong mom in the workforce, and it wasn’t so much an option [for me] but more like, “You are going to kick butt at what you do and work really hard at it,” and I had a huge amount of respect for that. Both my parents are in real estate; my dad is a contractor and my mom owns a real estate company, and when everything hit the fan with the housing market around 2007-2008, their business model completely changed. They went from selling an average house for $500k down to maybe $110k, and then they had to combat that and change how their business model worked. So when I was in college, they had transitioned to selling foreclosures at that point, and every other contractor and real estate agent in my parents’ county went bankrupt—except for my parents, which was so amazing, because they were able to change what they were doing. I had a huge amount of respect for them, because in the tech industry, everything we do is going to be completely different in two years. So, the way they were able to model their business and change it opened my eyes, because I was old enough at that time to realize what they were doing, and it was all spurred by my mom; she did that. So I’m with you on the mom thing. It’s more of a business-related than a STEM thing, but I can understand that how they modeled that would be relatable to the tech industry because you always need a software upgrade or to adapt every 10 seconds.

    MK: Definitely when I was younger I was influenced by Marie Curie. And also Melinda Gates, who is Bill Gates’ wife, was a big influence on me. But she was a lot less hard-science oriented and more humanitarian oriented, but she is STEM-adjacent at the very least. Those were really big role models for me.

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    SH: It’s really interesting and awesome that three of you chose specifically your mothers and that you all had that strong role model in the home. Someone I’ve seen as a STEM figure to girls on a larger scale is Dana Scully from The X-Files, especially when the show was first on the air [in the 90s and early 2000s]. She influenced so many girls across the country to pursue those kinds of interests, because she was a doctor and an FBI agent and super successful in those positions.

    LF: And the gender roles on that show are so interesting because they do make a big deal about it. We would watch a show like that created today and it wouldn’t be explicitly talked about, the fact that she was so strong. That and Silence of the Lambs; it’s kind of like a similar detective-y play on a traditional men’s role.

    MS: I think our generation has been really fortunate in that maybe before us it was really important to choose a female role model, in particular in the STEM field if you were interested in that, but I feel like we’ve been fortunate enough to grow up in an era where things were changing to the point where it’s kind of all around us. Like, we saw a lot of powerful women in a lot of different places in society, so it’s been a lot easier for us to not have to pick a role model but say that we’re surrounded by amazing women, and we can do that too.

    SH: So based off of that notion, why do you think it’s important for women and girls to pursue their interests in STEM? What do you do to encourage young girls to explore this growing industry?

    LF: You can’t be what you can’t see, so while we have our mothers as fantastic role models, and my mother’s position is not directly related to the STEM field, if I am to continue in this and pursue it my daughter would have a role model in the field. It’s just the more and more people push themselves into areas that are less populated by women, the more and more you’ll have people perceiving that it’s normal for a woman to do this and that it’s not stereotype-breaking.

    MS: I think it’s important to encourage girls at a younger age, because I remember being really young, probably like fifth grade or something, and being in these gifted classes because I was a big math nerd growing up and they were always putting the guys in the spotlight for succeeding in math even though [the girls’] grades were technically just as good, but that was sort of just naturally how things occurred in the classroom. And when I went to high school, I went to an all-girls school. I was just as successful as I was when I was in mixed-gender schools, but I was able to be the math president of the honor society because there wasn’t this sort of natural occurrence of putting guys in the spotlight. So I feel like being aware of those accidental natural ways things happen in the classroom at a young age and how that can influence the mindset of young girls is something we should be better at and self-aware of.

    JP: If you think about it from a business perspective, let’s say you have 100 people in a room in the STEM field and only 10 of them are women, but the demand in a business is the same. Fifty percent of the people out there purchasing are women, probably more than that, because usually women make the purchases in the family. If you can make the website or business that is focused towards women and you are a woman, you have a huge advantage over all the other men in the room because you are able to create products for women unlike men could. You would be able to establish yourself as the expert with a lot of demand and very little supply for women who are web designers or graphic designers or brand and marketing managers, because if I have a product for a women and I’m creating a marketing team, I’m probably going to want to have a woman head that because they will be able to see it differently than a man.

    MS: Diversity definitely provides a lot of perspective for businesses, not just gender-wise but ethnicity, background, income, and everything. Diversity is so important for a business’ success because you can’t have a group of like-minded individuals running a business, or you won’t be able to see the obstacles to overcome. For young girls, I think it’s important to recognize the competitive advantage that they have to offer from their background and everything to understand why you as a unique person have something special to offer to a business.

    MK: Nothing is off-limits because of gender. Or age, ethnicity, or where you grew up. If you find an interest, pursue that interest until you stop being interested in it, and you realize that something else suits you better.

    SH: I definitely think it is really important to encourage young girls. I read this once in an article a few years ago, and I try to put it into practice as often as I can, that when you talk to young girls that you see, even the little girl you see on the streetcar that looks at you and you say “Hi,” I always try to ask them a question about their interests or related to their intelligence as opposed to commenting on their appearance. I try to reinforce that yes, you are beautiful, but there’s so much more, and your brain is great too, just to cultivate that and understand that concept from a young age.

    MS: It’s those little social cues that we’re just used to, and it’s important to acknowledge and be aware of.

    SH: Do you currently participate in any STEM activities/organizations outside of work?

    MS: I work with Longue Vue House & Gardens, which puts on a yearly STEM event, Day of the Girl, for young girls in the community ages 7-12. She brings in women from all kinds of STEM fields and has them talk to the girls about what they do and their industry. I had a chance to do that a few months ago, and it was really cool because she had me from Search Influence in the technology field, and she had a female engineer from Shell, and a women who worked for the water-cleaning industry to incorporate science there, and then she also had an Olympic gold medalist in swimming. So she had all of these women from New Orleans talking about what they do very candidly and exposing them to, “Hey, this is what they do. Just keep that in mind and know it’s possible.” I think it takes as little as that interaction to ingrain it in little girls that you can do whatever you want, and yeah, if you want to be a stay-at-home mom, that’s great too. But you’re still able to expose them to great values and opportunities. I’ve also been getting into Girls Who Code, so I’d like to be part of hosting workshops where I could teach them how to code like basic front end stuff.

    MK: I do computer, math, and science tutoring to teach girls to code in the Marigny, specifically targeting little girls of color. I’ve been doing that a little less than a year. I started following @BlackGirlsCode on Twitter and ended up getting together with some other Nola Women in Tech people.*

    Longue Vue Day of the Girl with Mary Silva  Mattie With Hacktoberfest Shirt Image

    SH: In an ever-changing digital world, how do you feel like a job in the tech industry has impacted your life outside the office?

    JP: It’s made us so relevant by making us understand how a business works and how to utilize the tools that we have. Also, the structure of Search Influence makes us so used to change, which is kind of an oxymoron, but it makes us get used to always changing our systems, which happens so often in the STEM industry. As a whole, you have to be used to it, and if you’re not then you’re not relevant and you’re not valuable—to an employer or an industry.

    MS: I think as a person I’ve also become better at handling when things go wrong. And inevitably, since our industry changes so much, things go wrong more often than you’d expect. So I feel like when things go wrong I take it a little more lightly because I know I can handle it.

    SH: Do you have any tech-oriented career goals (i.e. give a TED talk, build your own computer system, visit Google Headquarters, program an app, etc)?

    JP: I have a whole doc dedicated to my career goals! Some of them are personal goals, but they’re still things that I’d like to do. I’d like to be really great at developing things from a coding perspective. I’d also like to work more in Photoshop and Illustrator. Specifically this year, I’d like to become a guest writer for an industry blog like Search Engine Land, and a long-term goal of mine is to do a Moz talk, but it takes a couple years to pitch something like that.

    MS: It’s weird because I just accomplished one of my big personal goals which was building my own website. I’m usually a pretty modest person, and this is the first time in my life where I feel like I really want to toot my own horn because I built a multi-page website using JavaScript and HTML and CSS and external style sheets and everything that I wanted to accomplish with building my own website in the course of like four to five months. I was fortunate enough to take the Tech Talent South coding class, and that is what incited it for me. My professor made fun of me because I was like, “Okay, this is all well and good, but I actually want to launch my website now,” but the class we more like teaching you the fundamentals of coding and the background, and I was like, “No, no—I need to build an entire website,” which I was able to do! I have to figure out what’s next on my list—maybe building a site for someone else.

    LF: Right now, I’m currently working on several certifications. I have AdWords and Bing, but I’m working on Google Analytics and stuff like that. One thing I’m trying to focus more on, since I’ve been here for almost a year, is just learning just more about what we do from a full-circle perspective. I really know what I do in my department, but I’d like to really get a better understanding of what the technical team does and account management and the developers to see how they all work together.

    MK: I’ve been writing this water app in multiple different programming languages as I learn them to record how many cups of water you drink every day. Also, I did Hacktoberfest this year from Github and DigitalOcean, and my t-shirt is pretty awesome. I’d like to become a more full-stack oriented developer and have a more holistic understanding of development.

    SH: Are there any blogs, websites, resources you use to expand your knowledge?

    MS: The Moz Blog is my go-to. Every Friday, I look for my email to see what’s new this week.

    JP: I also love Moz. I actually read, pretty religiously, Harvard Business Review. I only do it once a week, and it’s more focused on business practices and things like that. I also like that within that they have financial sections, which drives a lot of business decisions. Search Engine Land is great, too.

    MK: Github is always a great resource. There’s tons of great free programming materials and books available. Definitely Stack Overflow—when in doubt check there, because someone has already had the same question, and someone else has had the answer. It’s kind of like a Yahoo Answers for programmers, but it also has sections for, like, sci-fi, so if you have a question about Star Trek, you can ask it there, which I definitely have before. The Women in Tech subreddit is always nice, definitely for support, and the Women in STEM subreddit is nice to have people to talk to and bounce ideas off of.

    SH: Last question: what is your favorite app on your phone right now?

    MS: I’m terrible: my favorite app right now is a cat app, Neko Atsume. It’s a Japanese app that is so basic, like, you put food out and toys out, and cats come visit you, and you get to name them and take pictures of them playing with the toys you leave out for them. They also leave you gold and silver fish, and as you collect fish, you can buy more toys and food for them. It’s ridiculous but wonderful.

    JP: As I’ve had to delete several apps recently to make room on my phone for pictures of Phyllis, I’d say that my favorite app is my camera just so that I can take pictures of my dog. #phyllisforpresident

    MK: I really like Venmo so I can easily give my friends cash. I don’t have too many sweet apps. I don’t even have Facebook on my phone. But then I see people who have like a million apps and I’m like, what the heck? My phone is super utility oriented.

    LF: I am a grandma at heart, so my NPR One app gets a lot of use. Also, the Overdrive app, which you can sync to your library card and you can download free e-books and audiobooks and I love it.

  • Search Influence Sees the Luck In Threes with Our Newest Influencers

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    This month, we were lucky enough to welcome a few new faces to the team here at Search Influence. Say hello to our three newest Influencers!

    Lynn Bergeron – Director of Sales

    Lynn is a lifelong resident of Harahan, LA. He graduated from the University of New Orleans with a degree in business administration. He has over 20 years of both indirect and direct sales and sales management experience. He is the father of three young men and three dogs, and he is an avid golfer.

    Nicole Murdocca – Junior Online Advertising Assistant

    Nicole is originally from Jackson, NJ and is currently finishing her senior year at Tulane University. She will graduate with BSM degrees in marketing and management this May. Nicole can be found cheering on the Green Wave, as she is a varsity member of the Tulane Cheerleading team. She is also a sister of Sigma Delta Tau. In her free time, she loves (window) shopping on Magazine Street and going for long runs down the St. Charles streetcar line. She is excited about joining the Search Influence team!

    Andres “Andy” Antunez – Junior Account Associate

    Andy was born and raised in New Orleans. He recently graduated from the University of New Orleans with a degree in marketing and a concentration in sales this past December. While he was there, he was very involved with his fraternity, Lambda Chi Alpha, and he planned their yearly fundraiser in which they raised over 250,000 pounds of food for Feeding America, which is their philanthropy. He is also very fluent in Spanish. He loves college football and has to watch it every Saturday when it’s in season.

    We’re always excited to welcome new energy and talent to our growing team. If you’re ready to jump into our fast-paced environment, visit our careers page and apply!

  • How to Win Leads and Influence Potential Customers with LeadSNDR

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    Depending on your business, lead generation can be one of the most, if not the most, important performance indicator for your marketing efforts. Regardless of the medium (online, billboards, radio, etc.), a critical part of lead generation is asking yourself: How do you want to receive leads?

    At Search Influence, our CEO has a saying: “Do you want your door to swing, your email to ding, or your phone to ring?” Choosing the method of lead generation that works best for your business is the first step towards gaining qualified leads.

    Between the three, tracking the success of lead generation through emails and calls is typically more reliable than foot traffic. Unless you ask each customer who walks in the door how they heard about you, it’s unlikely you’ll be able to gather measurable results over time. In our experience, we’ve found the greatest success generating and tracking leads by using forms and call tracking through our in-house system, LeadSNDR.

    LeadSNDR logo image

    Lead Generation

    Lead generation marks the conversion of a website browser to a potential customer. By filling out a form or calling you for more information, the person is signifying to you that they are interested in your business and they’re ready to hear what you have to say.

    The methods utilized by LeadSNDR make it easy for that casual website browser to reach out to you, regardless of where they are on your website, so they can convert to a potential customer.

    We use both forms and call tracking to ensure you’re offering site visitors their preferred method of communication to reach out to you. There’s nothing more frustrating than searching a site for an email or phone number when you have a question. It’s more likely that you’ll give up and go to a competitor’s site than spend time searching the site you’re on.

    With LeadSNDR, there is a mini form on each page that asks the minimum basic information required to get back in contact with your potential customer. By putting a form on each page, the site visitor doesn’t have to leave the page they’re on to get in contact with you, which provides a good user experience.

    Contact Us LeadSNDR Image

    We also put a larger form on the contact page with additional fields, in case the visitor wants to send more information, so you’ll be prepared to discuss their specific question when you contact them.

    It’s also important to make it easy for a potential customer to call you. We recommend putting your phone number big and bold in the header of your website so it’s easily visible regardless of which page you’re on, which also provides a good user experience.

    Large Contact Form LeadSNDR

    Lead Tracking

    You know that you want your email to ding and your phone to ring, you’re ready to put your number in the header of your site and forms on every page, but what do you want to know from your potential customers? You’ll likely want the basics like their name and how to get ahold of them, but what about the actual information you’re asking?

    The LeadSNDR form system is designed to suit the specific needs of your business with the ability to completely customize your form. You can specify everything from the colors and button text to the questions you’re asking your potential customers.

    Quick Reservation Form LeadSNDR Small Contact Form LeadSNDR

    Another key factor of the forms is the ability to gather information that is not asked of the customer but still valuable to tracking your leads. By integrating LeadSNDR with Google Analytics, you can see which search engine was used, if the user clicked on a paid ad or organic results, what page the user landed on, and even the IP address. This information allows you to examine trends and make informed decisions about improvements to your website to create more lead generation through form fills.

    For call tracking, it’s not only important to make it easy for a potential customer to call you, but also to know how they got to your site. LeadSNDR allows you to set up specific call tracking for numerous sources, which means that phone calls are catalogued by how a visitor arrived on your site. With call tracking, you can differentiate the amount of calls received from a Facebook post from calls received by Google organic search.

    The reporting system used in conjunction with LeadSNDR also gives you the data on the amount of calls you receive each month, their duration, the average number of rings before answered, and more. You’re also given the option to record calls to conduct quality assurance testing.

    Using LeadSNDR for Your Business

    By combining lead generation with tracking, you will be able to drive quality leads to communicate directly with your business and measure trends to set you up for future successes. LeadSNDR provides your business with the tools it needs measure the performance of your marketing efforts and convert site visitors to customers.

    For more information about LeadSNDR and how to increase your business’s leads, please contact us today.

  • How to Keep Your Law Firm’s Ads Legal

    With the recent death of Justice Antonin Scalia, the Supreme Court is on arguably on track for confusion, gridlock, and bipartisanship. This uncertainty could affect the future of affirmative action, abortion, union rights, and several other topics that are scheduled to go to court within the year. In the face of this uncertainty, we have been looking back at the famous Bates v. State Bar of Arizona ruling of 1977, which held major implications for digital marketing even before the World Wide Web was invented. In this case, the Court emphasized the benefits of advertising as a means of informing consumers of goods and services. A five to four opinion ruled that any restrictions on advertisements for legal services was in violation of the first amendment. The majority decision continued, however, to stipulate that advertisements that are “false, deceptive, or misleading, of course, [are] subject to restraint.” The opinion went on to address the grey area between perceptions of advertisements: “we recognize that many of the problems in defining the boundary between deceptive and nondeceptive advertising remain to be resolved…”

    In light of this acknowledged grey area, the question is: How do you keep your online legal ads legal?

    Legal Definition of Online Advertising

    Online advertising is not just limited to email blasts, pop-ups, or those dreaded YouTube clips that you must watch for at least five seconds. The legal definition varies by state, but in many states, online advertising is broadly defined to include your website and maybe even social media accounts. To be safe, assume that everything you or your firm publishes online is an advertisement.

    Avoid Misleading Claims

    To avoid false advertisement, everything you publish must be truthful and accurate. In terms of digital content, you will want to hook readers but not make over-exaggerated claims. This might take some creativity from your digital marketing team, but misrepresentation of services could lead to legal repercussions. It’s common sense. Don’t lie.

    NOLA Criminal Law Facebook Image

    Ad Targeting

    Because state laws vary, targeted ads are a great resource a firm can use to ensure ads only appear within a certain geographical region, avoiding inadvertently breaking another state’s regulations. You should keep all of your online ads relevant and targeted to your state or area. On top of staying within the realms of your state’s advertising laws, ad targeting also helps save you money. You can avoid appealing to people outside of your legal jurisdiction and reduce waste on your advertising budget.

    Criminal Lawyer Google PPC Ads

    Creative Commons

    An image in an advertisement, whether a pay-per-click or on Facebook, needs to be creative and eye-catching. But all material published online or used in an advertisement still needs to comply with copyright laws. To ensure compliance, you can use creative commons material, join a stock photo website, pull images or graphics from a public domain repository, or ask the owner. A firm needs to get creative while staying safe.

    Even though the 1977 Bates v. State Bar of Arizona ruling solidified an attorney’s right to advertise, laws regulating the legality and specifics of Internet advertisements have yet to develop. We are operating in a grey area. To stay in the clear, make sure you everything you publish online is not a misrepresentation.

  • SEO Helps You Say “I Do” with a Wedding You’ll Never Forget

    Mardi Gras is winding down, so it’s time for the second most festive time of year in New Orleans: wedding season! February is National Weddings Month, and happy couples all over the country are prepping and planning for their upcoming big day. For many brides- and grooms-to-be, this process begins online with vendor research, decor inspiration, and even placing orders for things like guestbooks and cake toppers. To see how their expertise in SEO and Internet-driven business affected their plans, I decided to ask several of our recently wed Influencers how the Internet shaped their wedding day dreams.

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    Nothing Like an Old-Fashioned Google Search

    You’re recently engaged and you have no idea where to start to plan your wedding, so you turn to your go-to resource of infinite knowledge: Google. As Influencer Chris and his wife found out when they were planning their wedding a year and a half ago, sometimes a basic search is all you need to really get the ball rolling.

    “New Orleans has a ton of wedding resources, and there were often many options to look at when searching for things like ‘wedding photographer New Orleans’ or ‘popular New Orleans wedding venues,’” he says. In big cities or popular destination wedding locations, the list of available vendors is seemingly limitless, so those with higher SERP rankings really beat out the competition for customers who don’t have the time to thoroughly investigate every result.

    When there are so many options, it’s good to find techniques for narrowing your search down to exactly what you want. Influencer Alison knew she wanted to get married in her church and needed a photographer who would capture the day perfectly. When it came time to search for a photographer, she explains “I was hoping to find one that had photographed weddings at my church before (they would know best angles, nuances of the church layout, etc.).”

    To find the right person, she searched for “Mater Dolorosa + wedding photos” and found several photographers who had worked in her church before. This search technique is also helpful for viewing potential venues full of people and activity instead of trying to imagine it on a site visit. It is essential for photographers to have their images optimized so they show up in searches like these.

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    Pins on Pins on Pins

    While Google searches were the most popular way to find specific vendors near the wedding location, Pinterest provided plenty of inspiration for our Influencer brides. The image-based format of Pinterest means that thousands of ideas for flowers, decor, fashion, favors, and dramatic exits can be explored, compared, grouped, and saved. Many of these pins also include a link to Etsy or another location to buy the depicted object or instructions on how to copy the look yourself. Influencer Kari had a small, DIY-style wedding and used Pinterest for all her decor inspiration, and she even found a DIY wedding veil. Another Influencer, Michelle, also used Pinterest for design inspiration, allowing her to source most of her ideas from other sites, including a donut-shaped bride and groom cake topper from Etsy and scratch-off save-the-dates.

    MichelleBoyd-SavetheDate

    Tying the Knot

    No discussion on modern wedding planning could be complete without mentioning The Knot. For nearly 20 years, the husband and wife team behind this site have culled countless wedding resources, inspiration, advice and etiquette tips, and organization tools into the ultimate wedding planning portal. Influencer Laura testifies to its power: “I … used The Knot a great deal to conduct searches, make lists, check items off said lists, and place bulk orders of favors, stationery, decorations, invitations, etc. The Knot is awesome because it helps you stay organized and provides links to external vendors to best meet your needs.”

    The lists of vendors proved helpful to most of our Influencers. Vendors are searchable by location, price, and style considerations, and each vendor’s page on The Knot includes basic information, photos, a link to the vendor’s website, and customer reviews. Good reviews from other couples often tipped the scale when it was down to the final decision. The Knot also selects the “best of weddings” in each vendor category every year, providing a credential the vendor can put on their website.

    Utilizing SEO techniques not only helps wedding vendors as they compete in a heavily saturated market, but it also makes things easier for brides and grooms. Wedding planning can be stressful and overwhelming at times. From optimized searches to social media engagement to customer testimonials, the Internet has quickly and efficiently brought resources from all over to couples, hopefully alleviating that stress and putting the focus back on fun and love.