Tag: digital marketing

  • Search Influence Year in Review: Our Top 10 SEO Blog Posts of 2016

    With this year drawing to a close, now is the time to reflect on the year and prepare for a successful and productive 2017. In keeping with this, we’ve highlighted our top SEO blog posts of 2016 to get you extra pumped for your New Year’s re-SEO-lutions.

    Image Of Happy New Year Script - Search Influence

    1. An Update: How to Get Rich (Answers, That Is) With Google

    In 2016, it’s estimated that approximately 40 percent of queries on Google resulted in “Rich Answers.” So what are these Rich Answers, and how can your website get selected for a Rich Answer on Google’s search engine results page (SERP)? This updated post gives you all the details.

    2. Barnacle SEO – Local Search Engine Optimization for the Sam’s Club Crowd

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    For small businesses with small budgets, the “Barnacle SEO” approach may have big payoffs. Learn how attaching yourself to the white whales of the SEO world can expose you to new markets and customers.

    3. Nix the Wix SEO Challenge: Tips & Tricks

    Sure, Wix is the uber-easy-to-use, code-free web developing platform for dummies, but just how well do Wix sites get along with search engine optimization? Thanks to these quick tips and tricks, it’s easier than you may think for Wix sites to play nice with SEO.

    4. 10 SEO Blogs You Should Be Following

    Fancy yourself a true SEO connoisseur? This list outlines all the insider blogs you should be reading to stay up to date on the constantly changing world of search engine optimization. Hey, even if you’re new to the game, resources like the Google Blog and MOZ Blog provide a plethora of information to get started.

    5. These 10 Expert Tips Will Drive Traffic to Your Business’s Website

    Driving traffic to your website means driving sales for your business. Our in-house experts share their insights when it comes to getting people in the online door. Hint: If you’re promoting on Facebook and publishing press releases, then you’re off to a good start.

    6. 5 Tips to Improve Local Search Rankings Even If You Don’t Have a Physical Location

    Many businesses are opting for prime real estate on the interweb instead of brick and mortar locations, but that doesn’t mean you need to sacrifice website optimization. Check out these five tips for increasing your ranking.

    7. Google My Business for Doctors: Visibility, Authority, & SEO

    Claiming or creating a Google My Business listing can have big search impacts for medical practices. Follow this step-by-step guide for single practitioner practices, multi-practitioner practices, and multi-location practices.

    8. Local SEO: How to Clean up Citations for Better SERP Visibility

    A citation is the presence of a business’s name, address, and phone number (NAP) on any website. The consistency and accuracy of your NAP across sites will improve your local SEO rankings. Learn the four basic steps to complete an effective citation cleanup.

    9. 12 Things You May Not Know About Online Marketing

    Are you ready to be shocked and awed by the amazing (and hard to predict) world of online marketing? Here’s a list of some of the things that caught our Search Influence team members by surprise when they were rookies in the game.

    10. The Importance of Content Marketing to Your SEO Strategy

    Content marketing is the bread and butter of your SEO strategy and, in many ways, the success of your brand. Are you telling a relevant and compelling story about your business? Are you targeting the right audiences? This post will help you answer these important questions.

    What better way to bring in the new year than with a new online marketing strategy? We hope these posts offer some helpful insights and maybe even a little motivation for a productive and optimized 2017.

  • Search Influence’s Top 5 November Blogs

    Check out our top 5 blogs from last month. And be sure to subscribe to our blog to keep up on all the happenings at Search Influence and in the online advertising world.

    #1: 4 Tips to Start Your Black Friday Social Media Strategy

    It’s that time of the year again! Amanda Ball gave us some pointers on how companies can take advantage of online advertising at the busiest shopping time of the year.

    black-friday-shopping

    #2: What Happened to Facebook’s 20% Text Grid Tool?

    Our tech gurus at Search Influence have been keeping an eye on Facebook’s 20% Text Grid Tool updates. Meanwhile, Michelle Neuhoff Boyd’s blog, originally published in March 2016, is back on our top 5 list this month with some enlightening updates.

    #3: 3 Things Leonard Cohen Taught Me About Content Marketing

    The great Leonard Cohen left the world an extraordinary body of work when he passed away in November. Search Influence’s Joel Willson wrote about some of the lessons he learned about creating quality content from the great singer-songwriter.

    #4: 8 Most Fun Jobs in New Orleans

    We all know that there’s no place on Earth quite like New Orleans. Rachel Marsh shared her take on the 8 most fun jobs in the city.

    #5: 5 Things to Know About Online Marketing Before Starting Your Own Business

    Don’t let your small business get left in the dust. Mary Silva imparted some valuable tips on how to succeed in marketing your small business.

    make-money with a small business

    Don’t miss out on the latest news from Search Influence. Follow our blog!

  • Freelance Friday: How to Balance Freelance Writing When You Have a Day Job

    This blog is part of our Freelance Friday series, where we discuss everything and anything related to freelancing. If you are a freelance writer and are looking for additional work, consider applying at Search Influence.

    The “gig economy” has arrived, and it is booming. According to a study conducted by Intuit, 40% of American workers will be independent contractors by 2020.

    Thanks to technology, many workers are no longer tied to a specific location, much less a traditional office setting.  This means freelancers can select contract jobs from anywhere, and employers can pick the best people from a larger pool of applicants for specific projects.

    It’s happening everywhere and it’s easy to get started—even if you already have a full-time job.

    You may ask yourself, why would you want to freelance on the side if you already have a full-time job? Well, I am glad you asked because there are several terrific reasons why:

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    • You Can Make More Money
      • Who doesn’t need a little extra cash these days? Freelancing gigs pay on a wide spectrum depending on numerous factors (experience, skill, time, etc.), but they always pay. You should never freelance for free! The extra money also gives you a bit more security should you lose your day job or find yourself in between jobs.
    • Test out Self-employment
      • Thinking about making a career change? Or just want more freedom when it comes to your work schedule? Freelancing on the side offers you a trial run before committing to a major life change.
    • Build Your Skills
      • As mentioned earlier, pay can vary based on your skill. Freelancing on the side offers you a chance to develop and expand your skills, which will put you on firmer ground should you decide to switch it up and try freelancing as your full-time job–it can even help increase your skills in your current job!
    • Develop Valuable Connections
      • Like most jobs, freelancing is all about who you know. Connecting yourself with the right people will lead to more/better opportunities and the chance to expand your skills. This too can help with your full-time job.
    • Discover Your Passion
      • If you are looking to freelance, it might mean you are not happy in your current job. Freelancing may help guide you down the right path towards a more fulfilling career and a happier you. Find what you love to do and make it work for you!

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    If you decide to freelance while you still have a full-time job, there are also a few things you can do to ensure a balance that works for you and doesn’t cause friction.

    • Be Honest and Transparent
      • Don’t hide your freelancing gig from people, including your boss. This will only arouse suspicion and harbor mistrust if discovered. Check your current employment agreement or contract first to make sure freelancing won’t ruffle any feathers.
    • Keep Freelancing on Your Own Time and Your Own Dime
      • This is incredibly important to keeping the peace in your double life—don’t cross the streams!

    ghostbusters - search influence

    Keeping your dual work lives separate will go a long way in avoiding problems and keeping you focused solely on one job at a time, which will ultimately produce the best results. Give 100% to each during their given times.

    • Focus on Time Management
      • Time management is key. You essentially have two jobs, and there are only so many hours in the day to get all that work done. Because of this, it is crucial that you do not take on more work than you can handle, especially on the freelance side.
    • Do Work in the Evening and on Weekends
      • In order to fulfill the previous two points, working in the evenings after work and on the weekends (or whatever days you have off) is unavoidable. Remember, freelancing is your side gig, therefore it has to be done on your time off.
    • Build a Support Network
      • Most freelancing work is a solitary endeavor, but it doesn’t mean you have to always be alone. Like any job, having support from those you trust and can bounce ideas off of will only benefit you. This can even include current co-workers, especially if your freelancing work falls in the same field.

    Image 1 Credit | Image 2 Credit | Image 3 Credit

  • A Day in the Life of an Account Manager at Search Influence

    Twitter Takeover Presley Broulliette

    With all of the great positions available at Search Influence, it’s easy to wonder what each department or each position does every day. Earlier this week, I took to Search Influence’s Twitter to break down what my day-to-day as an Account Manager looks like. Though each day is different, they all share a common theme: client communication, meetings, and managing my team.

    Responding to Client Questions

    Mornings always consist of answering emails. Each person on the Account Management team has clients from across all industries and locations, all of which communicate with us primarily through email and phone. I like to take the mornings to open up all emails, check for emergencies, and answer any questions our clients may have. It’s great to know that our clients are getting reliable customer service, as we strive to answer all requests within a 24-hour span.

    Search_Influence_Jobs Tweets

    One of my favorite aspects of being an Account Manager is getting to work with clients from all industries. On a daily basis, I talk to everyone from a plastic surgeon to a mortuary cooler provider! Our client rapport is incredibly diverse.

    Our Morning Whiteboard Meetings

    Every morning at 9:30, the entire Account Management Team meets by our whiteboard to go over metrics and tasks for the day. We also use this time for giving other members of the team “kudos” for being CHARGED.

    Paid Search Meeting

    On Tuesdays, members from all departments meet to talk about our paid search, or PPC, clients. This meeting is a great way to discuss successes as well as potential roadblocks in our campaigns.

    Paid Search Meeting Search Influence

    Managing Your Team: Weekly 1-on-1 Meetings

    The biggest difference when you are promoted from an only client-facing position to a management position is managing your team. One of the best things about being in a management position at Search Influence is being able to work closely with my team and watch their careers grow.

    In order to stay up-to-date with my team, their clients and any questions they have, we have weekly 1-on-1 meetings. This hour-long meeting is a dedicated time for my team to ask any client or career-related questions, as well as a time for me to follow up with any projects that are pending or in progress. This time isn’t specific to the Account Management position either—all departments at Search Influence have these dedicated 1-on-1 times!

    Other management duties consist of leading employee reviews at the 6-month and annual mark and reviewing my team’s tasks/projects.

    Wrapping Up Big Projects

    Search_Influence_Jobs Tweets

    After lunch, I typically dedicate my time to working on big projects. These can be client-related, internal, or team-related. I’m most productive in the afternoon, so this is the time that works best for me, but it’s different for all members of the Account Management team.

    Search_Influence_Jobs Tweets

    The project that I am most recently working on consists of revamping the presentation deck that we use when we kick off a new client. It was a great opportunity, and I’m so excited to see this project through!

    My Account Management Career

    Search Influence has been a great career experience so far within my almost three years here. Because I was hired fresh out of college (Geaux LSU!), I’ve worked my way up from Junior Account Associate to the management position I hold now. I’m thankful for the opportunity I’ve been given and would encourage anyone looking for a client-facing role to apply!

  • The Importance of Content Marketing to Your SEO Strategy

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    A few weeks ago, I wrote about the basics of link building and how content is crucial to any editorial link building strategy. Today, I want to talk about exactly why it’s so important and what you can do to start writing great content, not only for SEO, but also for your overall content marketing strategy.

    What Is Content Marketing?

    Content marketing is the strategic creation, distribution, and promotion of content to generate leads, sales, and brand awareness. This could be anything from a social media post or a webpage to a regularly updated blog or news section of your website.

    Really it applies to any piece of content that a consumer could see.

    Content for SEO

    That’s why, when it comes to SEO, content is one of the most important factors in search engine algorithms and the basis for multiple other factors that affect search visibility and traffic. It is also why SEO factors into your content marketing strategy.

    Did you know:
    – 75% of consumers use search engines regularly when doing product/service research (CMI)

    – 60% of consumers purchase a product/service based on that research (UpScribed)

    Well, search engines like Google do. That’s why they include specific guidelines for creating content:

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    Because content is the foundation of the consumer experience, search engines have placed a premium on its value as a ranking factor.

    Consumer-Focused Content

    Like any foundation, you need to build upon your website’s existing content to really reap the benefits. More valuable content equals more visibility and more links. It’s not enough just to have a website with good content. You need to keep creating more new and germane content to maintain your relevance in the eyes of search engines and to continuously provide opportunities for references, backlinks, and lead generation.

    Did you know:
    – 86% of consumers stated that using a search engine allowed them to learn something new or important that helped them increase their knowledge. (Pew Research Center)

    – 95% of B2B buyers are willing to consider vendor-related content as trustworthy. (Curata)

    – Businesses with websites of 401–1000 pages get 6x more leads than those with 51–100 pages. (Hubspot)

    It all loops back to user experience. Search engine algorithms are developing to incorporate user experience as a ranking factor.

    Content Creation Strategies

    So, how can you create a content marketing strategy with search engines in mind?

    1. Create custom topical content. One of the major rules in SEO is to avoid duplicate content, so let’s start there. Your content should be completely unique and each page should have one main topic or focus, ideally centering on something potential customers would search.
    2. Utilize titles and headings. By organizing your content with descriptive titles and headings that focus on the topic you’ve picked, you’re more clearly indicating to search engines and users what the page is about.
    3. Reference products and services by name. Don’t skirt around the subject with euphemisms and colorful language. While advanced, search algorithms aren’t the best at gleaning information that’s not explicitly stated.
    4. Create new pages. Like I said before, each page should have a topic of its own so if there’s something you want to talk about, make a new page or post for it. Locations, products, and services are all examples of things that warrant their own pages, as long as there’s enough to say about them.
    5. Which leads me to my last tip: Fill up your pages. If you can’t come up with at least 300-ish words on a subject, it probably doesn’t actually deserve its own page.

    Did you know:
    – The average length for content ranking in the top 10 results of Google is at least 2000 words. (Quicksprout)

    Just remember, search engines are ever-developing to match user intent. So, when in doubt, write for your potential customers and make sure your content is reaching them.

    Image Sources:
    Image 1 (Keyboard Graphic): Google Photos
    Image 2 (Screenshot): Google Support
    Image 3 (Office Space Meme): Relatably

     

  • #NOLATech Week 2016: How To Drive More Traffic To Your Site

    In conjunction with NOLATech Week 2016, Search Influence hosted a workshop to help support small businesses in their online marketing efforts. Paula Keller and Mary Silva presented on how to boost your local search rankings and ways to drive traffic to your website respectively.  

    Paula Keller’s “How To Boost Your Local Search Rankings”

    Paula’s “How To Boost Your Local Search Rankings” presentation took the audience through what types of businesses benefit from local SEO efforts. It also detailed the different types of Google My Business pages and how to use them. With the insight from Paula’s presentation, business owners can better understand how to optimize their business both onsite and offsite to gain better local search rankings.

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    Mary Silva’s “10 Ideas To Drive Traffic To Your Website”

    Mary’s “10 Ideas To Drive Traffic To Your Website” presentation tackled concepts that influence your site’s user experience and actionable ways to help improve traffic to your site. It covered topics ranging from highly technical concepts like Schema markup and Google Search Console Analysis to less laborious efforts like directory and authoritative link earning. She explained how to use Schema.org rich snippets to create more engaging search results for your website on Google. Her presentation also went into detail on how to use social media efforts effectively to not only post but also promote engaging content like infographics. “Think of your online marketing efforts as a service,” said Mary, Internet Marketing Team Lead at Search Influence. “We know our users, and we’re getting them closer to their end goal faster. Make your overall goal to give users a cleaner, better experience and make users lives easier. ”

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    In utilizing some of the tips and tools explained in these two presentations, guests could help increase their business’s online success in many ways including, but not limited to, improved visibility in local search results and increased traffic to their sites.

    For more information on the event, visit townsend.bunksite.com/ or contact the office directly at 504-208-3900 or Search Influence, 935 Gravier St #1300, New Orleans, La. 70112.

     

  • Here Are Our Top 5 Blogs From September

    Another month, another top five blogs from Search Influence! All of these posts are chock-full of information that will help you keep your website in tip-top shape and give you some insight into life at Search Influence. Subscribe to our blog to stay up to date on what’s going on in the world of SEO and Search Influence.

    #5: How Google Possum Has Affected 3 Pack: A Before and After Review

    Google’s newest update has had some drastic effects on the search results 3 pack. Amy Arnold gives us the lowdown on some listings that are pretending to be dead.

    Google Possum Update

    Look at that beautiful Google update devouring those listings.

    #4: What Happened to Facebook’s 20% Text Grid Tool?

    Michelle Neuhoff Boyd is back at it again this month and refuses to leave the top five standings. Whether you’re a Facebook fiend or a business taking advantage of the social platform, this blog entry has mountains of information about the inner workings of the Social Media giant.

    #3: Happy Working Parents Day: 10 Influencers on Lessons From Their Working Parents

    To celebrate National Working Parent’s Day, Mary Silva whipped up a heartfelt blog post complete with written and video interviews of some of our employees. Tears may be shed by the time you reach the end of the video, so be sure to have that tissue box ready.

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    #2: Search Influence Adds 3 New Hires in August

    Search Influence added three more employees in August and a lot of people were interested. Learn more about our new team members in this post compiled by Melissa Verzwyvelt.

    #1: Barnacle SEO – Local Search Engine Optimization for the Sam’s Club Crowd

    Last but not least, Mr. Barnacle SEO himself, Will Scott, saw a massive resurgence in popularity of his blog where he coined the industry changing term. Take a gander at this super informative blog.

    While you’re at it, follow our blog to get the latest updates from Search Influence.

  • Search Influence Jobs: What Does an Internet Marketing Associate Do?

    As Search Influence continues to grow, we often get asked by job applicants, “What exactly does an Internet Marketing Associate do?” So last week, I took over the Search Influence Twitter and shared my day with all of our followers. In short, being an Internet Marketing Associate on Content Team consists of a whole lot of reading, a fair amount of writing, and lots of laughter. Here’s a recap.

    Our Morning Meeting

    Search Influence Jobs Twitter Check-in

    The meeting starts off sedately enough, with a breakdown of the number of tasks due for the week and for the day, as well as yesterday’s achievements. After announcements, and an overview of current projects if it’s “Tuesday Touch-Day,” it’s time for Word of the Day. Each team member takes turns presenting an interesting word to the team, and we have until the next morning meeting to submit a sentence containing that word. The word’s presenter chooses their favorite sentence, and that sentence-writer is the daily winner. The person who wins the most sentences during the month gets to wear a sparkly gold Word Wizard cape for the next month. (And yes, I won for Monday’s word and am now in the lead for the cape.)

    My Annual Review

    Search Influence Jobs 1

    Monday was a particularly interesting day for me, since it was my work-iversary! I had completed one year at Search Influence, and after my star ceremony, when a star is added to our name banner to mark another year, it was time for my annual review. I’ve heard rumors that at other companies this is a super scary thing. But not at Search Influence. That’s because once a week, every team member meets with their manager and talks about their workload and performance. By the time reviews roll around, there are no surprises.

    The Workload

    Once my review was over, it was time to begin my daily workload. Content Team works with all the words that are part of an SEO or Social Media campaign. We edit website content, blogs, and social media posts all day, and write video scripts, sponsored articles, and paid ads. I work a lot on what we call ‘high-touch’ deliverables—things that require a bit more knowledge and time to complete. This includes product descriptions, LinkedIn social media campaigns, PPC ad copy, image optimizations, and site audits. My favorite, by far, is the site audit.

    Site audits are the most technically oriented pieces of content we edit. A member of the Tech Team (our IMA cousins) goes through every aspect of a website and checks for things like canonicalization errors, coding issues that could confuse search engine crawlers, and site load speed. They then make recommendations on how issues can be fixed. It’s my job to go through these recommendations and clean them up, taking care of any grammatical errors, as well as reworking some sentences so they’re more clear to someone who has no idea what ‘canonicalization’ means. Site audits can be 40 pages long, so it takes a good bit of focus, but I absolutely love learning about the techy underbelly of SEO.

    Our Afternoon Check-In

    Search Influence Jobs Twitter Checkin

    After my site audit was all sorted out, it was time for my favorite part of the day—the afternoon check-in! When 2:30 strikes, it’s time to take a break, chat with the team, and just get re-pumped for content. We discuss how many tasks we have left for the day, but we also discuss anything weird or interesting people learned over the course of their editing. One time, we started talking about a pig that was a witness during a witch trial, and our manager started crying she was laughing so hard. We also do some group stretching, since one of our fun facts that wasn’t so fun was about how sitting around at a desk all day can kill you. Doing a bit of office yoga makes us all feel more relaxed and less likely to have our muscles solidify in a sitting position.

    Winding Down

    With a pretty hectic morning, I was glad for a “more of the same” kind of afternoon. I edited some tasks, which helped to clear out the team bucket (the list of all the tasks on the team for the day). When you’ve got a robust workload, it’s surprising how fast the day goes by.

    Before I knew it, it was 5 o’clock. If it was Friday, it would have ended with “This is How We Do It” by Montell Jordan blasting from someone’s computer. Since it was only Monday though, the denouement was more casual, with a chorus of “bye, y’all’s” echoing around the office. Friendly place, New Orleans. Speaking of, if you live in New Orleans or want an excuse to move here (and who doesn’t?), and you read and write English (or French or Spanish), you really should apply to join Content Team. With every day being as fun as this one, it’s sure to be a career, you won’t forget.

  • Don’t Feed the Trolls: A Crash Course in Dealing With Twitter Trolls

    Beware of Twitter Trolls

    Beware of Trolls

    Bridges, the mountains of Skyrim, and Twitter. What do these places all have in common? You have a chance of running across a troll that can ruin more than just your day. Bridge trolls aren’t much of an issue since human society has pushed them into barren lands where we’ll never see them again. If you happen to visit Skyrim, you’re sure to have learned how to cast at least one fire spell that can dispatch a troll with haste. If you’re on Twitter, you must adapt to conquer these trolls. They’re smart, resourceful, crude, arrogant, and once they lock in on a target, they won’t stop until it’s gone. It takes one to know one, so I will take it upon myself, a self-admitted troll, to help you identify and eradicate trolls that are attacking you.

    Don't Feed the Trolls: A Crash Course in Dealing With Twitter Trolls Image 2

    What’s a Twitter Troll?

    A Twitter Troll, or an Internet Troll in general, is someone who uses the magic of the internet to sew seeds of hatred wherever and whenever they can. No one really knows how it starts, but once it does, it can be very difficult to stop. Unfortunately, Twitter is infamous for being very lax when it comes to individuals spewing hatred, so oftentimes, you will be left alone and cold to deal with them.

    How to Combat a Twitter Troll

    In my opinion, Twitter doesn’t offer up enough support to deal with toxic entities that troll your business online. Luckily, they don’t have to. Trolls are very predictable, which means dealing with them can be a cinch if you know what you’re doing. Here are some guidelines to follow when engaging in combat:

    1: DON’T FEED THE TROLLS!

    I swear on everything I hold dear, feeding the trolls will tarnish your image and make you appear just as immature as they are. This, of course, will end negatively for you and your business. Feeding trolls refers to responding to them in a negative fashion. This only fuels their ego and will make them continue to troll you. It may be tempting to be rash since they will likely come at you in a very aggressive, abrasive, crude, and rude manner, but I assure you that will only lead to them setting up shop in your mentions for the Twittersphere to see.

    2: Develop an Action Plan

    As I mentioned earlier, trolls are very predictable in their attacks. Though they are difficult to deal with, the predictability of their actions and responses makes a premade action plan with some flexibility your best friend. Having some example responses for your social media manager to use is a good way to defeat trolls before they have a chance to really get rolling.

    3: Limit the Number of Responses

    A hard limit on the number of responses given to trolls is a necessity. A constant back and forth will only fuel their strength and eventually drive you away from the realm of logic and reason. Continuing to engage in their toxic conversation will only succeed in eroding your own mental constitution to the point where your responses look as trivial and childish as the troll’s responses.

    4: Don’t Give Them a Platform

    In May of this year, a three-year-old boy fell into the gorilla enclosure of the Cincinnati Zoo. He was confronted by a 17-year-old lowland gorilla named Harambe. Zookeepers were forced to kill the gorilla in an attempt to prevent him from injuring the boy. People were upset; Twitter was furious. Of course, heavy-hearted memes were shared, but eventually the pro-Harambe side devolved into an expletive-laced hashtag that was used in response to almost every tweet they sent out. All memes eventually die, but during an interview with the Associate Press, the Cincinnati Zoo director stated that, “We are not amused by the memes, petitions, and signs about Harambe.” This reignited the trolls with such a fierce intensity that they were forced to temporarily shut down their Twitter account. It takes more finesse than just saying, “stop” to truly shut down a troll.

    5: Don’t Ignore Them

    Possibly worse than telling a troll to “stop” is to not say anything at all. This will more than likely make them extremely volatile and cause them to find a new home inside of your mentions. Also, ignoring a troll allows them to spam you however they seem fit and provides no deterrent since they aren’t being addressed. Confronting them in a professional manner shows them that you don’t tolerate those actions and helps to deter other trolls from setting their sights on your business.

    6: Know the Difference Between a Troll and a Customer

    Sometimes, a troll isn’t a troll at all. The anonymity of the internet is known for adding otherwise absent machismo to some people. Knowing that tracking them down can sometimes prove an unfruitful waste of time can make people act quite recklessly. Your business needs to be able to determine the difference between a legitimate troll and an angry customer. This takes time, but one telltale sign is if the alleged troll is attacking your product versus attacking you. If they have an issue with your product and not with you, offer a direct message (DM) exchange to try to make things right in a more private manner. Being able to admit a mistake shows a level of authority and passion for your business and can keep customers that may otherwise leave.

    7: Speaking of Mistakes…

    Admit when you’re wrong. If you own a small local pizza restaurant, people obviously prefer to give you their money over a giant corporation like Domino’s, and don’t mind more than likely paying a premium price for your product. If you deliver an incorrect order, mess up a pizza en route, arrive later than promised, there’s no need to even try to argue. If you’re wrong, admit it, ask for their information via DM, and make an attempt to correct the mistake. The difference here is that your apology is public due to the nature of the complaint.

    Don't Feed the Trolls: A Crash Course in Dealing With Twitter Trolls Image 1

    8: Utilize Available Tools

    Twitter is admittedly terrible when it comes to dealing with trolls, but in light of recent events, they have gotten better. In addition to the standard block and mentions settings list, you can customize your settings further to ensure that users aren’t able to mention under certain circumstances. The quality filter will use a newly formed algorithm to help “ignore” low quality tweets and some toxic tweets as well. Tailoring your discovery and mention settings can create an environment that can stave off trolls to a large extent.

    Twitter Is a Scary Place

    The Twittersphere is not the easiest place to navigate and can be made even more difficult when trolls descend upon you. Top that off with actually running your business instead of being on Social Media all the time and your plate will end up fuller than mine when I go to the buffet. Here at Search Influence, we offer a full suite of social media services so that you can rest a bit easier and focus on running your business instead of running from trolls.

    Image 1 Credit | Image 2 Credit

  • Search Influence Adds 3 New Hires in August

    Search Influence New Hires

    August is traditionally the hottest month in New Orleans each year. This past month, the City and Search Influence were sizzling. Not only were we ranked as one of America’s fastest-growing private companies by Inc. magazine (for the 6th straight year I might add), but we also hired three new Influencers to our growing staff of online experts. Meet Matthew Bains, Moneca Macaluso, and Radhika Mathur.

    Matthew Bains

    Matthew is excited to join Search Influence as a Junior Editorial Internet Marketing Associate. Originally from Birmingham, Alabama, he graduated from Flagler College in St. Augustine, Florida, with a degree in English and creative writing. Prior to Search Influence, he worked as a researcher for a national publication before moving to New Orleans in 2009 to pursue his MFA in creative writing. He has most recently worked with a local writing collective as well as in a screen-printing shop. (He is thankful he longer prints T-shirts.) In his spare time, he likes to read, watch gritty crime dramas with his wife, and train for an upcoming marathon.

    Moneca Macaluso

    Moneca joins our team as an Account Associate. Though New Orleans homegrown, she took a long hiatus in Texas after Hurricane Katrina. She was in Houston to attend UH for business, then in Dallas growing as a professional in the hospitality world, where she honed her client management and marketing skills. After finally returning to NOLA, Moneca realized marketing and advertising is her niche. Her free time involves doing anything creative, cycling to new parks or lakes, mastering savory vegan cooking, taking random road trips, occasionally doing freelance makeup artistry, and bringing her Pomeranian, Aubry, wherever she goes.

    Radhika Mathur

    Radhika is delighted to join the Production Team as a Technical Internet Marketing Associate. Born and raised in New Delhi, India, she moved to New Orleans last year. She brings five years of prior work experience as a marketing manager with an international business consulting firm in India and lots of energy and enthusiasm. Radhika holds an MBA degree in International Business, she enjoys traveling, watching movies, cooking, and listening to music from way before she was born. She loves to dance to peppy Bollywood songs and aspires to be a dancer someday.

    Do you know someone who is CHARGED (find out more on that here) and wants to work for a growing tech firm in New Orleans? We’re hiring. Go to townsend.bunksite.com/jobs for more information.