Blog

  • SI Around The Web — Mentions & Quotables!

    Search Influence has been getting a lot of love in the press lately, and we’re here to share the good news with you! Our CEO Will Scott lends his expertise to several publications, Olympic frenzy takes the Internet by storm and more, right after the jump!

    A New Social Media Strategy for the Olympics, Future Sporting Events — Forbes

    The Olympics have been touted as the first “social media games,” and it’s inarguable that the feverish pitch of the competition has been mirrored in the frantic tweeting, sharing and pinning of thousands. But is the Olympics Committee itself doing as good of a job as it could be with their official efforts? Their attempts to place restrictions on nearly every aspect of the games has drawn heavy criticism. Will talks with Forbes about the IOC’s pitfalls, saying “The moment the IOC set restrictions that limited the voice of the athletes, they made the Olympics less relevant to the Millennials.” These restrictions mean stifling good speech as well as bad, and have hurt athletes’ ability to help the Olympic brand.

    • Marketers: No Brand Deserves Gold Digital Olympics — AdWeek

    Speaking of the Olympics, Will was also quoted in this article about the Olympic advertisers’ social media shortfalls. Given its ubiquity in modern-day communication, social media offers a longer-lasting and intense value from endorsements than with traditional forms of advertising, and athletes’ ability to do so is a crucial part of the process. Click through to AdWeek to see his thoughts!

    • Why Online Marketers Are Rethinking Their Yelp Strategy — Street Fight

    Finally, Will wrote this article for Street Fight about the changing face of Yelp and how changes to the system will make it easier, more useful and more profitable for consumers and businesses alike. The increasingly mobile online world, smart search apps such as Siri, and the importance of reviews in buying decisions (among other factors) all drive home the importance of actively managing your business’s online presence. Whether you’re a restaurant, retailer or service, get out there and own your name! Participating in deals and ad campaigns is a great way to get folks in the door, but don’t make the mistake of buying or soliciting reviews — it’s almost sure to backfire. The best way is the old-fashioned one: wow them with your quality and the positive reviews will roll in!

  • Pin It To Win It: Increasing Your Fan Engagement With Contests and Giveaways

    We’ve touched on how to put Pinterest to work for your brand in the past, but some businesses are now using the social media site in even more exciting ways. With the site’s unbelievable growth (it recently passed Twitter, Bing, and Stumbleupon in the rankings), if you aren’t using Pinterest to promote your business already, it’s very clear that you should be.

    But, did you know that besides pinning your products and using the images to drive traffic to your site, you can also engage your target audience with contests and giveaways? It’s a practice that’s been coined “Pin It To Win It” and it’s taking Pinterest by storm. We’ve talked about using Facebook contests to promote fan engagement, but this is the first push towards competition-based community involvement we’ve seen on Pinterest so far.

    Some contests simply require you to repin an image and include a hashtag. Others require Pinners to follow one or more of their business’ boards in exchange for a chance to win.

    http://imom.com/all-pro-dad-pin-it-to-win-it-contest#.T7pfnV5bey8.pinterest

    While this approach has been used on many a blog, it is also an effective strategy for Pinterest. Some companies, however, are getting especially creative with their fan engagement and taking it a step further. In addition to having Pinners follow them, they’re also having them create a board filled with their products.

    Take World Market’s recent Pin It To Win It Contest. They begin by having entrants follow them on Pinterest. Then, they have Pinners create their own board with at least 10 items taken either directly from their site or from the company’s own Pinterest boards. (You can see my entry here!)

    Genius.

    Not only are they gaining followers, but also they’re increasing the number of pins on the site from users and capturing countless other views in the process. I’ll say it again – genius. Anyone can fill out a contest entry form, but World Market is engaging its audience in a way that’s fun and beneficial for both the company and the Pinners, and they’re not the only ones.

    GAP recently held a similar promotion, as did Microsoft Windows. And as their popularity increases, we’re sure to be seeing more of these contests and more consumers engaging with brands on Pinterest.

    So, what about you? Would you consider running a Pinterest promotion for your business?

  • New Influencer Faces — August 2012

    As Search Influence’s client base continues to grow, we keep expanding to our team — we’ll be running this feature periodically so you can stay up-to-date on the ever-expanding SI family. We are so very proud to announce today that we have 6 new employees!

    Laura Manning has been hired as a Junior Account Associate. A recent graduate of Tulane University, she was Secretary of Undergraduate Student Government. While in school, she worked in the Tulane Admissions Office where she ran and maintained their social media accounts.

    Julie Simmons has been hired as a Junior Account Associate. She recently graduated from Loyola University New Orleans College of Business. Originally from Denver, Colorado, she has been living in New Orleans for the past five years. She interned at Greater New Orleans Inc, Southeast Louisiana’s economic development alliance, throughout her senior year.
    Andre Eble has been hired as a Web Developer. A native of North Carolina, Andre attended University of North Carolina at Pembroke where he received his bachelor’s degree in Studio Art. Since moving to New Orleans, he has worked at the House of Blues and become actively involved in the community, volunteering through St.Bernard Parish and HandsOnNOLA.
    Maggie Johnson has been hired as a Junior Account Associate. A newcomer to New Orleans, Maggie moved here from Ruston where she studied Marketing at Louisiana Tech University. While at LA Tech, she worked as an office manager for a local photography company.

    Ari Braverman has been hired as an Internet Marketing Associate. She is originally from Denver, Colorado and went to school at Bard College in New York. She moved to New Orleans to work for a local non-profit in 2008 and has been here ever since.
    Mattie Kenny has been hired as an Internet Marketing Associate. She graduated from Wayne State University and moved to New Orleans shortly after in 2009. She hosted and wrote for a podcast called Geek Troika in her hometown of Detroit.

    A warm welcome to all of our new faces!

  • Read This! — August 2012

    We’re back with another edition of Read This!, our monthly series exploring the DIY tips and tricks you can use to succeed online today.

    • The SMB Guide To Changing Business Names & SEO — Search Engine Land

    Recently found yourself changing your business’s name and hemorrhaging precious web traffic? A shift in title doesn’t have to mean the end of your Internet edge. Check out these strategies to get all of your ducks in a row and preserve your web presence before, during and after the shift.

    • How Amazon Grew My Audience By More Than 24,000 Readers in Three Days — Copyblogger

    Amazon is a superb content marketing platform; if you’re ready to spread your knowledge to the world, it can be perfect place to both get publicity and increase your own sales. Check out this story of an experimental voyage into Amazon’s Kindle Direct Publishing program and how giving away stuff for free can net your personal brand big returns.

    • Your Unique Selling Proposition (USP): What makes you different then the rest? — Nifty Marketing

    Your business is unique, offering advantages distinct from everyone else in your industry. When you start working on marketing strategy, why not focus on that? Here are several examples from the industry that highlight the importance of knowing thyself and a practical guide to creating your own unique selling proposition.

    •  How To Merge Google+ Business Page With Google+ Local — Search Engine Roundtable

    Exciting news for Google+ For Business users: you can now combine your business’s page with your Google+ Local page to get the best of both worlds! This how-to gives you all the information you need to position your local data right next to your social posts in a heartbeat.

    • How to Conduct a PPC Audit in 5 Minutes — Search Engine Watch

    PPC, or point-per-click, advertising is a source of mystery to many — and interpreting the results can be even trickier. In this clear and concise guide, Search Engine Watch’s Noran El-Shinnawy lays out the steps to doing a basic check of your PPC stats and demystifies the meaning behind the figures.

  • 5 For Friday – Links, Stories, & Posts for your Weekend

     

    Welcome to the Twitter Olympics – CNN

    In case you live under a rock, the Olympics are going on, and the whole world is closely watching as the best of the best compete. Leave it to the internet to bring both humor and serious discussion to the event via Twitter. There was some mud-slinging, as to be expected, but when a Greek athlete was suspended from the games for racial comments via her Twitter account, it makes it clear that Twitter etiquette is becoming just as important as real life.

    The 10 Keys to Optimizing Facebook Engagement – Social Media Today

    So you spend all this time queuing up posts for your business Facebook page, only to have them sit there like a stone with no comments. You feel so unloved! But how can you optimize your Facebook posts to actually encourage more engagement? There are some great tips here to help you get savvy about how to get your clients talking.

    Helping or Hurting – The Debate Over Google+ Local – Search Engine Land

    I admit I personally haven’t given much thought to Google+ these last few months. After an exciting launch, it seemed to kind of fall under the radar, and everyone defaulted back to their old Facebook habit. In the background, however, Google+ kept working to offer more to its users, especially businesses. Over at Search Engine Land, the debate goes on as to whether or not Google+ Local is a good or a bad thing. SEOs love it, while consumers aren’t so sure they jive with what’s going on. What do you think?
    Facebook Working on Better Search, But Won’t Rival Google – Search Engine Watch

    Proper in-site search functionality means the difference between how many users will stick around and how many will bounce in frustration. Google’s pretty good when it comes to giving us what we want in searches, but it’s no surprise that the social behemoth Facebook wants to take a cue from them and make their internal search more efficient. They are currently searching for help to flesh out search, so who knows what’s coming down the road. Maybe tracking down people to add to your network will become easier than ever.

    Goodbye, Hotmail; Hello, Outlook – Mashable

    It’s hard for me to imagine using a client other than GMail, but apparently, some people still do (like my mom). Hotmail has needed an overhaul for a long time, so it’s good news to see that it’s finally happened, and it even has a new name. Now called Outlook, it has lots of cool social integration stuff built in. It’s probably going to scare my mom, but these changes will surely be handy if you want to use the platform for business.

  • A New Media Paradigm or Mismanaged Effort? Social Media and the London 2012 Olympics

    IMG_5649As the self-declared first “Social Games,” the London 2012 Olympics are currently wowing audiences worldwide with an arsenal of tactics for every social media outlet imaginable. In our digital age, the instant, hyper-specific gratification of Twitter and Facebook is playing a huge role in how fans engage, interact, and react to the show. It’s so big that there’s an entire page devoted to the social aspects of the Olympics on the games’ official website.

    The London 2012 Social Media dashboard on the official website shows the number of growing fans for the Olympics on Google+, Facebook, and Twitter. You can also view where to check in, which hashtags to use, and what are the most recent tweets from @London2012. Twitter leads with 1.39 million+ followers, while Facebook is edging up with 1.37 million fans. Google+ only has 698,647+ followers. By so prominently playing up the social media count, the IOC (International Olympic Committee) is encouraging athletes and fans to interact through these platforms — but snafus like the pearl-clutching fuss made over a US soccer player’s personal Twitter account or blaming fans for outages of sharing-heavy networks have caused many to be harshly critical of the International Olympics Committee’s handling of the issue.

    Aly_Raisman_GoldMedalIn addition to the three social media platforms mentioned above, fans can also watch “Gold Medal Moments” and behind the scene interviews with coaches and Olympic athletes on the Team USA YouTube page. If you can’t decide between the eight official Facebook pages to like or the five different Twitter accounts to follow, you can just check out the Olympic Hub page for the latest updates from your favorite athletes. The current top three most followed athletes are LeBron James, Kobe Bryant, and Roger Federer — as if that was any surprise. But the Olympics are also a time for the non-celebrity athletes to shine and create those true ‘Olympic moments’ with their world records and flawless routines.

    As with any large scale operation, there’s always potential for bumps in the road. One notable disadvantage of all the social media frenzy is that American viewers, who are 5 or more hours behind Greenwich mean time, often get the outcome of the events spoiled before being able to watch the competition itself. The NBC tape delay caused a stir with fans when they preemptively learned about the results of the games while waiting for prime-time TV. Some took to Twitter with #NBCFail to voice their complaints about the prime-time delay, while others made their voices heard on Facebook.

    Another social media mishap occurred during the men’s cycling road race when, according to Reuters and Gizmodo, the IOC asked fans to stop tweeting because it was interfering with their broadcast and to only tweet when it’s “urgent.” Later IOC blamed the issue on an “oversubscription on one particular network.”

    It’s indisputable that the new prevalence of social media, particularly Twitter (which has grown exponentially since the 2008 Beijing games), adds unparalleled amount of richness to the Olympics experience. Fans around the world can watch favorite athletes getting their gold medal, peep Missy Franklin’s fan gifts or get second-by-second updates from six sources at once. However, its immense presence can lead to downsides — even athletes have reported the negative effects of the constant distraction, and many have levied complaints against the IOC’s restrictive policies.

    Whether you’re tuning into the Olympics via live stream, on the tube or even with a list of Twitter feeds, you’re experiencing something completely new in the world of communications and of sport. However strong the effort, though, the IOC’s handling of it has been less than pristine — Search Influence CEO Will Scott weighed in on this very topic in Forbes earlier today, saying “The moment the IOC set restrictions that limited the voice of the athletes, they made the Olympics less relevant to the Millennials… They have taken a large, influential group out of the equation.”

    How do you think the Olympics have handled their social media presence so far? Is your experience better for all the new options, or is their oversaturation taking away from the games themselves?

  • Internet Form Response Times — Does A Quick Reply Really Matter?

    In the search engine marketing world, one of the main tools for generating leads is the use of an online form. Forms can be an invaluable tool for generating leads and increasing revenue. They also provide a metric for classifying return on investment. We are all familiar with the usage of forms, but are we ignoring their full potential by underutilizing leads? As a business management major and online marketing enthusiast, I couldn’t help but wonder how these leads are handled by the staff at the many business for which we work, so I did some research.

    I found a number of great sources on how the timeliness of a response affects the outcome of the lead. One study on lead responses went a little further then the rest. The level of detail in the study is fantastic, but I don’t want it to distract from the most important figures.

    The study was conducted by the team at LeadResponseManagement.org with a sample size of over fifteen thousand leads over a three year span. The purpose of the study was to find out how the time of day, day of the week, and the time to respond to a online lead affected the rate of contact. While the conversion rates were not discussed, we can project standard conversion rates on to the study to get a basic idea of its overall impact.

    Lets get to the meat of the study.

    • The best day of the week to contact a lead is a Thursday, best by 50% compared to the worst day.
    • The best time to contact a lead is between 4-5pm, best by 109% when compared to the worst time.
    • 69% of leads that were contacted initially within the first hour became qualified. (In the study, qualified had a few meanings including setting an appointment.)

    Okay, we all get it. The time when we contact the lead matters. Let’s dive deeper.

    • The odds of contacting a lead decreased by over 10 times in the first hour.
    • The odds of qualifying a lead decreased by over 6 times in the first hour.

    These statistics may seem a bit extreme. Just think for a second about your personal behavior. After submitting a form, there is a reasonable expectation that someone will be in touch with you soon — but how soon? Are you going to wait around all day to be contacted, or are you going to continue your search? Personally, I continue my search until I find someone that will sell me the product or service that I am looking for at the price I’m willing to pay.

    Now for the most important piece of data in the entire survey.

    • The odds of qualifying a lead in 5 minutes versus 30 minutes drops by 21 times.
    • The odds of qualifying a lead in 5 minutes versus 10 minutes drops by 4 times.

    Think about the logic behind why a quick response rate is so important. If you can manage to respond within 5 minutes, the potential customer is most likely still interacting with your website or brand. You are still at the top of their mind. With all of the psychological benefits of quick contact, the ability to get back to a potential customer before they move on to another business is invaluable.

    The bottom line is responding to online leads within five minutes results in a 900% increase in contact rates!

    While this kind of dedicated effort may not be possible for all businesses, the numbers seem to suggest it’s worth the effort. You could work 900% harder or just respond a bit faster — which do you prefer?

    Do you use forms on your business’s website? What kind of response times do you usually stick to?

  • 5 for Friday – Links, Stories & Posts for Your Weekend

    • Twitter Inching Closer To Giving You All Your Tweets, But Search Has A Long Way To Go – Search Engine Land

    Twitter’s finally giving the people what they want: a way for users to search through their own history of tweets. While it seems like a pretty basic function for any blogging platform to implement, Search Engine Land’s list of current Twitter search engines shows how the company has been bafflingly negligent thus far.

    The USA Basketball Team’s Instagram Shots Are Ridiculously Awesome – Mashable

    The U.S. Olympic basketball team invades social networking platform Instagram, thrusting themselves into the spotlight just before the games with a set of fantastic personal photos. Consider taking a page from their playbook, and see what a little creative photography can bring to your business.

    Google to open YouTube studio in London – The Telegraph

    This week in “I want to go to there…!”, The Telegraph brings us news of YouTube’s upcoming ‘Creator Space.’ Opening in Google’s Soho offices, the Creator Space studio gives amateur UK film makers access to some serious production equipment. Check out the amazing tour video, and maybe consider booking that flight to London soon (as if you needed another reason).

    15 Helpful Link Building Tools – Search Engine Watch

    Fuel for the behind-the-scenes SEO associate in your life: Garrett Finch has a list of fantastic tools (some paid, many free) for building your links, and a few extras thrown in for increasing productivity.

    Are We Addicted to Gadgets or Indentured to Work? – The Atlantic

    And while we’re on the subject of productivity… The Atlantic points out that you might be missing out on the “real world” experience by bringing your work home with you. The recent uptick in gadgets and productivity apps makes carrying your world with you easier than ever before, keeping job managers and taskmasters close at hand (literally) with their employees, around the clock.

  • Facebook Scheduling Tool for Business Improves EdgeRank

    Tiny clock

    Maximizing Facebook Fan engagement and excelling at the ever mysterious “EdgeRank” are top priorities for both business owners and marketing firms in this digital age. Unfortunately these lofty aims often take the backseat to more pressing demands, like actually running a business, rather than just writing about one online. Even if businesses have dedicated staff members available to not just to post but also to actively interact with fans, it can be difficult to coordinate posts for the right time of day for maximum fan engagement. Enter the Facebook scheduling tool for pages, which takes some of the inconsistency and stress out of posting regularly.

    How To Use the New Feature

    Teach me how to schedule

    The feature is easy to miss inside the update box, and was added with little fanfare or acknowledgment from Facebook in late May. It appears as a tiny clock in the bottom left side of the box, and offers you the ability to backdate or schedule posts. In order to use the feature, you must first set up a Timeline event for the founding date of your business. After finishing this simple step, you are free to schedule posts in 10 minute increments within a window of more than a year into the future. You are not limited to simply scheduling written posts, as you can also schedule links and images, which appear exactly the same as if you had posted them manually. There have been some issues with the new feature, but most of those were resolved rather quickly by the Facebook development team.

    Facebook Scheduler vs. Third Party Scheduling

    This new feature is great because it replaces any need to use third party scheduling sites, such as HootSuite or Postling. Many users have reported decreases in EdgeRank when using 3rd party scheduling sites, not to mention the fact that the post is clearly labeled as coming from an outside source. Pictures never looked quite right when scheduled through a third party, and links often seemed to be truncated or dead when the posts finally appeared through Facebook.

    Activity Log

    One of the major initial complaints about the Facebook scheduling feature was that there was no way to go back and view the posts after scheduling them. This is untrue as a full list of scheduled posts can be obtained under the Admin panel, but is rather difficult to locate unless you already know its there. Once you’re within the “Activity Log” you can change the date of scheduled posts, cancel them, or post them immediately. At this point, there is no way to edit the posts that have already been scheduled, but hopefully that feature will be added eventually.

    What We’ve Found

    Organic FB increases

    We began using Facebook scheduler instead of HootSuite to publish updates on many of our clients’ pages around June 15th. Over the course of the last few weeks, we have seen a dramatic increase in fan engagement and “likes”, as well as sharing. Here is a screenshot of one of our client’s organic reach over the last month. You can see that it has steadily increased (with a slight and expected dip on July 4th!) and is currently reaching about 500 more fans per week than it was in mid-June. These results are great, but we find something even more remarkable when we look at viral and total reach for this timeframe.

    Total FB increases

    As you can tell from this graph, we do not do any paid fan-building for this client, so this data is based entirely on the increase in visitors and shares on the page. Our organic reach has increased by about 500 fans per week, but our total reach has increased to over 15,000 people per week. This number is especially remarkable because this page only has about 3,400 fans.  Not only does it appear that this client’s EdgeRank increased dramatically, but that increase has had a huge effect on the viral nature of our posts, photos, and albums.

    Have you tried the Facebook scheduling tool yet? Try it out and let us know if it’s successful for your business in the comments!

  • Pinterest For Men: Infiltrating The She-Ra Club With Smart Marketing

    Pintrest-banner

    A digital corkboard where people can collect links to their favorite recipes, dapper clothing, and adorable cats with their heads stuck in something, Pinterest allows its users to effortlessly share evocative photos of their hobbies and interests. Launched a little over two years ago, this image-focused sharing site has taken the Internet by storm. (Just check out this infographic!) With over 10 million likes on Facebook, Pinterest has quickly inserted itself in to the inner circle of mainstream social media sites. It isn’t exactly a man-eating no-boys-allowed club — but with women making up nearly 70% of its users and a distinctively twee and vintage look to its features, it is unarguably lady-friendly. However, while it’s easy to write its possibilities off in a haze of vintage cloches and desaturated wedding schemes, Pinterest can be used to engage a wide number of demographics. If you’re looking to target male users, then, what to do?

    Create A Goal

    The first thing we must do as a business is to create the message we are trying to convey. It does not need to be overcomplicated, but something that lets our followers know where we are coming from. This can be accomplished through a theme of our posts or certain boards that show what a particular company does, sells, or is interested in.

    Keep in mind that the average person spends about 15 minutes at any given time on the site, so our boards have to be concise and engaging. In addition, the boards have to keep the target audience in mind. Whole Foods accomplishes this with tantalizing images of recipes that add to the food-porn addiction of many male Pinterest users. This can also be accomplished by making more male-dominant boards for male clients. By doing some demographic research and creating boards about less-trafficked topics such as cars or gadgets, a business can connect better with its male clients through shared interests.

    Personify Your Company

    Social media is filled with generic company pages or profiles that really only sell their products. This in itself is not necessarily a bad thing, but these companies overlook the fact that social media is supposed to be social — it’s in the name! So it’s important to take some time when setting up a company profile on Pinterest to imagine if your company was a person. What would that company-person do with their time? What is it interested in or passionate about?

    When the Pinterest profile is humanized, audiences have an easier time identifying with the message of the company. For example, if you are a men’s clothing store, you wouldn’t want to saturate your posts with images of kittens; instead, use things relevant to your consumers, such as types of formal suits or images of vintage men’s fashion.

    Interact With Your Fans

    Pinterest is a social site. I would be lying if I didn’t pursue it at least a few times a day to look up things like delicious Old Fashioned. (Click the link. I have a fantastic one already pinned for you.) Pinterest consists of about 90% repins, which translates to a lot of people sharing what they’ve found on someone else’s board. Because of this, it is especially important to take the time to see what people are pinning about and give them incentive to share your brand. For instance, Confused.com designed a contest to have its followers pin a picture of them driving with high-heels on for a chance to win a pair of high heels. This type of competition can be easily converted to fit any target: power tools for men, toys for kids, or rubber chew toys for pets.

    With the generation of traffic to your site, it is especially important to remember to keep your boards concise and organized. This will entice viewers to take a look and repin your posts, spreading your name your name all over the site in the process. In addition, remember to try offerings something for everyone. Even if you’re trying to appeal to a non-majority demographic, there’s no need to offend the site’s main user base by being gratuitously crude or racy.

    Be Creative

    Feel free to let your creativity shine when you design your boards. After all, you are competing with numerous collections of food and wedding planning, so feel free to do something simple that will appeals your male demographic. Think Geek, a nerdcore eCommerce site, does this with boards of their products and also other boards showcasing things they love — Star Wars, Dr. Who, and all things nerdy. This further proves that Pinterest can be used to appeal to your customers’ dorky sides, no matter what gender or walk of life.

    Don’t just stop at the contents of your boards! Peugeot Panama went as far as to cleverly design their boards to puzzle piece their cars to create an engaging board covers. This is successful because not only does it creatively engages the viewer, but also it appeals to its male demographic.

    Uniqlo gave the viewer an experience of a motion graphic that encourages the viewer to scroll down and watch as their pins animate to showcase their dry fit wear. This is a great way to create a gender-neutral board that appeals to both sexes.

    So no matter what kind of business you are in, Pintrest can help you better connect with your clients, whether they are male or female. Also, there’s no better way to discover some interesting ways a shipping pallet can be converted into a coffee table