Author: Search Influence Alumni

  • Google-Groupon Faceoff: Google Daily Deals Enter The Arena As Other Social Media Backs Off

    Just four months after jumping into the daily deals pool, Facebook abandoned its efforts with regard to small business space (at least those not related to check-in services). Given that the business in question had to have a Facebook profile and only about 15% of the average business’ fans are located in the same city as the business itself, it makes sense that the social media giant would turn its focus toward more profitable venues — eliminating its Groupon competitor while reducing its lame-duck Foursquare competitor to a sideline project. Hot on the heels of this news, however, comes the announcement from local-focused entity Yelp that their daily deal program will be severely scaled back, and that “we’ll continue to email out any amazing Deals we find; rest assured when it comes to quality vs quantity, we’ll choose quality every time.”

    Well, there are worse places to get your deals.
    Well, there are worse places to get your deals.

    While Yelp isn’t on the same scale as the ‘book as far as user base or diversification of services, it is by nature a very local presence, making the small-biz deal model a seemingly natural fit. However, Yelp CEO Jeremy Stoppelman has stated concerns with the “deep discount” approach that has provided an extremely negative experience for many small-scale businesses, leaving nobody happy in the end via use of an unsustainable model — albeit one with considerable consumer response. However, despite the reputational backlash growing from the business end, Groupon has reported record profits and its name has even been bandied about as the fastest-growing company ever. While long-term results are as of yet unproven and more merchant-friendly policies seem inevitably necessary to keep the brand afloat, it’s certainly hard to argue with the numbers at the moment.

    So why, with other social web presences getting washed out of the pool by Groupon’s leviathan-scale belly flop, is Google dipping a toe in? The search behemoth has established a deals program in Portland, OR and seems to be looking to expand, given its recent display of a New York-based deal on admission to the Museum of Natural History. I guess the saying goes that if you can’t beat ’em, attempt to acquire them for $6 billion and if that doesn’t work, well, go back to trying to beat them.

    Part of this is almost certainly to do with timing, as Groupon recently filed for an IPO that could happen as soon as next month, launching it as a publicly-traded company and opening up an entire new world of earning potential. Its unprecedented fast-track growth also offers significant incentive to mount a counter-campaign and nip the competition in the bud before it grows to Death Star-like proportions. El Goog is facing an uphill battle, given that it’s moving against some pretty entrenched competitors — but at the company’s current scale it wouldn’t have much trouble deploying a nuclear bomb to swat a fly. There’s no clear path to adoption for users (certainly nothing as convenient and reliable as an email plunking into one’s mailbox every morning) and no real incentive to sign on when faced with the plethora of other, more popular options, at least for the moment. However, the sheer number of eyeballs (particularly if location-targeted deals are to be featured on Google’s famously minimalist home page) is a force to be reckoned with in and of itself. (In fact, a Piper Jaffray analyst estimated the Nexus One placement on the Google home page to be worth between $4 and $5 million if it were a bought-and-paid-for ad.)

    The Google brand, for better or for worse, has a lot of leverage with consumers and products that gain popularity tend to stick around for the long haul. The company also seems to have wider ambitions with its deal models, tying the Offers brand up with Google Wallet and check-ins, as well as developing Google Offer ads and coupons that can be displayed along regular PPC content. While Groupon is currently mobile-accessible, the all-in-one convenience of Google Wallet could be a strong selling point to those who want all their resources and grabs in one place. It’s clear that with the resources at their fingertips the success of Google’s deals platform isn’t contingent simply upon the “daily deals” Groupon-like aspect; however, it remains to be seen whether the attempt at diversification will pay off or Groupon’s 115 million users will stay true to the service that’s provided staggering discounts for its duration as an entity.

  • Savvy Online Business Builders: The New Snake Oil Salesmen

    A Look at the Growing Trend of Internet Marketing Con-men

    We’ve all seen these people at conferences, pimping out their extra shiny business cards and talking like late-night infomercials – the online business strategists and social media experts. They claim to have the secrets to creating a successful online brand and promise “more profitable business now” if only you are willing to hear the pitch. They use buzz words like “online reputation score” and “viral marketing” to excite business owners into trusting their expertise and ultimately signing up for expensive year long contracts but never promise actual results.

    I hate these type of people.

    They prey on ignorance, offering fly-by-night schemes which promise efficient ways to generate more revenue at a low-cost for small businesses. Of course that low-cost is for the online expert’s one-size fits all advice.

    Advice that seems to always involve action plans centered around mediums that have no measurable results *cough* Twitter *cough*. These experts rarely provide their clients’ with monthly performance reports – just monthly invoices. And clients would be hard pressed to get details on how that “low-cost” investment has translated into online business.

    Who should you trust with your web presence? I’ve got a few questions you should ask before you sign on the dotted line.

    Top 5 Questions To Ask An Online Expert To Avoid A Scam*

    1. What makes you an expert?
    2. Do you have experience in my industry?
    3. Can I see some examples of your success stories?
    4. What should I expect in terms of results? In what timeframe?
    5. How do you measure your success?

    Be sure to remember question #5 – online business experts who fail to measure qualified results, such as # of leads, improved rankings, or increase in traffic, are to be avoided.

    If they can’t prove their worth with data, they aren’t worth hiring.

    In the end, someone who promises to rapidly grow your business with inspirational coaching and Twitter spamming is probably not an expert. So when you are looking for help with your web presence, find someone who sets quantifiable goals to measure success. An Internet expert should not be determined by how convincing his words are, but rather how his contribution to your business generated revenue and results.

    *Adapted from Google‘s useful questions to ask an SEO

  • Search Influence Named to Inc. 500 List — Get the Scoop!

    As we’ve announced, Search Influence was recently included on the 2011 Inc. 500 list of the fastest-growing private companies, and we couldn’t be prouder!Silicon Bayou News was nice enough to give us an in-depth writeup, and you can read it right here! We also get a shoutout in their recent week in review column.

  • 5 For Friday — Links, Stories & Posts For Your Weekend

    Top 10 Actually Useful Tweets about Hurricane Irene — Social Times

    While Twitter by its very nature lends itself to split-second buzz and instant information sharing, sometimes that buzz is neither constructive nor informative. If you’re in the predicted path of Hurricane Irene, here’s a collection of up-to-the-minute resources (in tweet form, no less) with a wide variety of useful information with regard to pet care, keeping track of precious possessions and the locations of local resources and shelters. Keep dry and stay safe, folks — and make sure all your bases are covered with these useful resources.

    Facebook’s Massive Kitchen Sink Update: Photo Tag Approvals And So Much More — TechCrunch

    The long national nightmare is over and the ‘book has finally implemented something that users have been calling for since its inception: users are now allowed to approve photo tags before updates are posted to said users’ profiles. This is just one part of Facebook’s kitchen-sink approach to “Mak[ing] It Easier to Share with Who You Want,” a new suite a features that pushes a common-sense approach to privacy via explicitly displaying whether posted statuses, pictures, et cetera are public or visible at varying levels of the users’ friends. Additionally, Facebook Places has been all but eliminated, with a lack of emphasis on Foursquare-esque checkin services and more attention given to location-based deals.

    Google+ Now Lets You Ignore or Block People — Search Engine Watch

    Social networks of all stripes are revamping their security policies this week as Google+ announces the new capability for users to ignore or block people. Ignoring will render all of the ignorer’s posts, notifications and Circles activity invisible to the ignorer without notification; blocking takes it a step further by removing the person from your extended circles and preventing interactions between the two of you via post. Additionally, it’s also now possible to see all photos one has been tagged in via one link, as well as a handful of other minor updates.

    UK to Twitter, Facebook & RIM: We Won’t Ban Social Media — Mashable

    With the buzz around social media revolution at an all-time high thanks to the still-ongoing events of the Arab Spring and other political upheavals such as the London riots, many are speculating that social media crackdowns are in the future for many. However, British officials are making it clear that they will not take the path of censorship.

    Search Google Maps By Talking — Search Engine Roundtable

    Google has announced that voice search is coming to Google Maps. Users will now be able to get directions by speaking their location and destination into their phones. As someone who tends to get lost often and is all too guilty of frantically mobile-mapping in the car, this is going to be very useful for the mobile user base — safer, quicker and more effective than juggling phone and steering wheel.

    And as a bonus link…

    In case you didn’t hear our big news, here’s the NOLA.com piece on Search Influence being named in the Inc. Top 500. So nice we had to say it twice! Congratulations to the other

  • $500 million Google Pharmacy Ad Probe Settlement Should Have Little Effect

    Google Pharmacy Ad Probe
    Shutting down the ability for these sites to advertise online…

    As expected from page 21 of the May 10 quarterly report to the SEC, Google will pay for a Department of Justice investigation into the use of American ad space for illegal Canadian pharmaceuticals. Finding that from 2003 to 2009, Google “both allowed and helped” Canadian pharmacies that tried to sell to US patients, this DOJ settlement avoids criminal prosecution. It’s also one of the largest forfeitures in US history, according to Rhode Island U.S. Attorney Peter F. Neronha. Crimaldi argues that Google may see long-term reputation damage from the case, which butts heads with the mantra of “Don’t be Evil.”

    But is this backlash really going on? Google’s stock price was up $4.47 (.86%) on the day, despite Crimaldi’s piece coming out at 8am yesterday. Crimaldi predicted this by mentioning its miniscule amount compared to Google’s cash on hand; but not only this, the money has been paid for already. Google already mentioned it almost a year ago. The fallout for this may have already rippled the zeitgeist — May 10 began a 6-day slump, though not the nadir of a 3-month losing streak starting in April. Making comparisons even harder is the 5-day selloff that was likely a direct commentary on Standard and Poor’s downgrade of the company’s shares to “Sell.” S&P rated the stock a “Hold” yesterday, basically saying “the price is right.” Similarly, Robert W. Baird & Co. sees verticals like YouTube as undervalued, and sees the stock outperforming the market, even growing to $650 a share.

    Three salient points arise from this story. First, there is a lot of trust in Google. The business world sees one of the main thrusts of European antitrust investigation as a boon to the company: the vertical integration Google has enacted. Secondly, Google isn’t the Dad and Dad store it was, even as recently as last decade. Google’s revenue has exploded by 33% over the past fiscal year, in no small part due to the Adsense/Admeld deal. Finally, Google has often toed the line of what is or isn’t legal — for a less objectionable example, look at Google’s reticence to Chinese censorship laws.

    Google Pharmacy Ad Probe Lawyer
    Peter F. Neronha, sending "a clear message to… Google and to others that contribute to America's pill problem that they will be held to account."

    Most importantly is that this has already been planned for and dealt with. The submitted Form 10-Q says:

    In May 2011, in connection with a potential resolution of an investigation by the United States Department of Justice into the use of Google advertising by certain advertisers, we accrued $500 million for the three month period ended March 31, 2011. Although we cannot predict the ultimate outcome of this matter, we believe it will not have a material adverse effect on our business, consolidated financial position, results of operations, or cash flows.”

     

    Google still allows American pharmacies and pharmaceutical companies to advertise on Adwords and Adsense, though under much stricter rules. Clearly, neither Google nor its handlers are concerned about this, and neither should anyone with a vested interest in the company.

  • Influencer Profile: Jeff Ramos

    Search Influence Internet Marketing Associate Jeff RamosOriginally from the New Orleans area, Internet Marketing Associate Jeff Ramos lived in Atlanta for 7 years before taking a job at a high school in San Francisco coaching the Varsity Boys Soccer Team. He stayed in San Francisco for about a year before moving to Lake Tahoe and working for Heavenly Ski Resort. After dealing with 600 feet of snow, he decided that it wasn’t the place for him and moved back to his hometown — not to mention warmer weather. He’s loving every second of being in the city again and eating the great food New Orleans has to offer. His favorite foods here are shrimp po’boys (which he usually has about 4 a week) and crawfish.

    Tell us about yourself! Where’d you go to school? Are you a NOLA resident originally?

    I recently moved back after a little over a year in California. I spent this past winter in Lake Tahoe skiing and loved every second of it but I missed my family and had to be closer to home. I grew up in New Orleans and am glad to call it home again. I moved to Atlanta when I was a teenager and always knew I would be back.

    You’re one of our newer employees — how long ago did you start? How’s SI been so far?

    I’ve been here 2 months now and am enjoying the different challenges I am faced with each day. SI has been great so far, as I have learned different things everyday I have been here. The employees here have really made it an easy transition with all the help I have received.

    What do you find yourself doing around the office?

    A little bit of everything, whether it’s publishing content, performing QA or any other task that comes my way.

    I hear you do some coaching on the side — tell us about it!

    I have been coaching youth soccer for the past 8 years. I enjoy teaching and being involved with youth sports. Currently I am coaching 2 teams based with the Chicago Fire Organization of Louisiana.

    Anything you’d like to be spending more time on? In the ideal world, what would you be doing all day?

    I would like to spend more time on blogging and getting involved more in social media. In my ideal world I would love to be on top of a mountain skiing or sitting front row at Old Trafford rooting for Manchester United!

    Do you come from a marketing or Internet background? How do you use your skill set at SI?

    I had some experience before coming to Searchinfluence performing Quality Assurance on different websites and other random tasks to ensure the quality of our sites. Things are a little different at SI, but I am enjoying learning the ins and outs of SEO.

  • Search Influence Named In 2011 Inc. 500

    NEW YORK — Today, Inc. magazine released the 30th annual Inc. 500, an exclusive ranking of the nation’s fastest-growing private companies. The list represents the most comprehensive look at America’s independent entrepreneurs, an integral segment of the economy. This year, New Orleans-based internet marketing company Search Influence was included as an honoree on the prestigious list. Search Influence  Inc. Magazine Top 500

    “This is great news for not only Will Scott and his team at Search Influence but for the entire Greater New Orleans region,” said Michael Hecht, President and CEO of GNO, Inc. “This recognition is very well deserved and serves as further proof that our region is fostering innovation in the form of entrepreneurship and new businesses.”

    Search Influence, which provides its customers with full-service internet and social media marketing, currently has 32 full-time employees and 40 contractors that serve over 1,000 locally focused businesses across the United States and abroad, both directly and as an outsourcing provider to major national companies. With three-year sales growth of 825%, the company plans to expand up to a total of 50 full-time and 50 contract employees by the end of 2012. Search Influence is currently listing open positions on WorkNOLA.com.

    “We’re really validated to have made it on the Inc. 500,” said Will Scott, Co-Founder and CEO of Search Influence. “Our customers and our team have really been the engine of our success, and we’re glad to have the Inc. 500 award as a testament to that work. We’re happy to be among the companies helping New Orleans and Louisiana through new jobs, revenues, and our evangelism.”

    Search Influence joins Intuit, Jamba Juice, Microsoft, Oracle, Vizio, Zappos, Zipcar, and many other globally known companies that have gained early exposure as members of the Inc. 500. The 2011 Inc. 500, unveiled in the September issue of Inc., represents a group of companies smaller but much faster-growing than last year’s list.

    Aggregate revenue for the 2011 Inc. 500 is $10.5 billion, with a median three-year growth of 1,275%. The companies on this year’s list employ more than 46,000 people and have generated over 35,000 jobs in the past three years.

    In addition to Search Influence’s inclusion on the Inc. 500, several other businesses from Greater New Orleans were included on the 2011 Inc. 5000. The following companies based in Southeast Louisiana are featured on this year’s Inc. 5000:

    • Search Influence, New Orleans, #418
    • Ampirical Solutions, Covington, #578
    • Modern American Recycling Services, Mandeville, #1185
    • NewBath, New Orleans, #1219
    • AAC Enterprises, Metairie, #1245
    • Bottom Line Equipment, St. Rose, #1313
    • Cabildo Holdings, New Orleans, #1329
    • Geocent, Metairie, #1960
    • The Olinger Group, New Orleans, #2398
    • Netchex, Mandeville, #2649
    • Barrister Global Services Network, Hammond, #2771
    • Woodward Design+Build, New Orleans, #2777
    • PMOLink, Mandeville, #3236
    • Novaces, New Orleans, #3572
    • Keating Magee Marketing Communications, New Orleans, #3624
    • The Marketing Center, New Orleans, #3754
    • The Velez Corporation, New Orleans, #3866
    • Adams & Reese, New Orleans, #4598

    Together, these 18 companies employ a total of 1,614 people and have combined revenue of $589.2 million. Complete results, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, are available at Inc.com/500.

    For more information on Search Influence, please visit townsend.bunksite.com/.

    Originally published by GNO Inc.

  • Facebook Canvas App Bug – Should You Have Been Concerned?

    On August 11, Facebook was voted as the worst API for developers, in part due to “APIs that… break frequently.” Just the day before, a bug was reported regarding the function of landing pages on Facebook Fan Pages. Canvas Apps, the ones governing FBML and iFrame tabs, are becoming a common way to apply the same concepts as landing pages for PPC ad campaigns to your social media marketing toolset. These pages act as conversion funnels, acquiring social engagement through likes, which spread the brand through “organic” and “paid” social marketing — newsfeed stories and social reach for display of ads. However, highly desirable leads can come from these Facebook Canvas Apps because of a key function.

    When a new visitor to the Facebook Page arrives, instead of visiting the page’s wall which may have a chaotic dialogue and brand message, he sees a branded tab with a clear call to action and a variety of “toys” to play with — videos, viral content, and user-generated content. When the user Likes the Facebook page (if it’s not bugged up), he’d stay on the tab to interact with more content before moving on. When he returns, the visitor would reach the Wall for the Facebook Page.

    For slightly over a week, the user would Like the page on the Canvas App tab, then would immediately go to the Wall, bypassing the ability to immediately remarket to the user. A “Thank You for Liking Us” tab can have an immediate payoff for the visitor in the form of links, RSS feeds, or other sharable content, and solicit him for his information by filling out a contact form. This kind of progressive funneling drives highly desirable leads to a website: since they already were engaged enough with your brand to Like your page, they will be more likely to contact you for what they were searching on Facebook.

    facebook canvas app guide
    1. Call to action. 2. Pulled in by brand/mysteriousness
    3. Share in other ways. 4. UGC

    Using Coca-Cola’s page as an example, there are four features of a Canvas App tab that increase conversions for the first half of the funnel — the Like.

    1. A direct call to action with a prominent arrow will bring attention to the point of conversion. Coke probably doesn’t need to focus so hard on getting people to Like them given the brand recognition, so more creative copy than that may be needed.
    2. Offer some kind of secret sauce, a benefit for liking the page. I was fooled into hoping for at least an ad about the secret recipe — more direct benefits would be needed for a brand that isn’t already a 12-pack in my refrigerator.
    3. Providing links to other social networks seems counter-intuitive as it takes the user away from the page. However, with opening the page in a new tab in the browser, you keep the viewer on the Facebook Page while offering a new place to share your brand message.
    4. A set of editors picks of user-generated content reinforces brand interaction on Facebook. Coke’s prioritizing of this content above branding or further lead generation could a sign of their focus on social branding over other methods of funneling social action.

    At the core of any news story is its effect on the reader’s business. As Facebook seems to count each Canvas App tab view before and after the like, you can find a rather direct metric of which tabs were affected worst under Insights>Users>Activity. Furthermore, if you’re tracking your Facebook tabs with cross-domain tracking or your tabs’ links with referral tracking encoded in the url, you’ll be able to look at Google Analytics or your tracking software and determine more specifically the effects on your campaign by searching the Content Drilldown.

    At the core of any discussion of unexpected downtime is the allowance for such downtimes in your marketing and advertising plans. Either by focusing on long-term gains or by re- or proactively acting on the acknowledged bugs in the Facebook Bug List, you’ll be able to weather the storm of any accidentally lost functionality.

     

  • 5 For Friday — Links, Stories & Posts For Your Weekend

    12 Incredible Internet Activists Changing the World Through Social Media — Mashable

    In honor of World Humanitarian Day, Mashable has assembled a collection of 12 movers and shakers in the human rights world who are using social media to pitch campaigns and raise awareness about issues from illiteracy to world hunger to clean water rights.

    How Small Business Can Build Links And Likes With Facebook — Link Spiel

    Facebook is free, easy to use and, for good or for ill, overwhelmingly dominant in the social media realm. So why are so few small businesses utilizing it to its full potential? Link Spiel’s Debra Mastaler gives this nuanced and thorough approach to the basics — along with sharing the astounding example of a small ice cream shop in a town of 216 that boasts 453 likes and a boom in consumer awareness at zero cost to them.

    HOW TO: Properly Use Badges To Engage Customers — Mashable

    Gamification of social media has been on the up and up since FourSquare poked its head into the scene in 2009. Instantly attention-grabbing, colorful and fun to collect, badges are a shareable media piece that everyone loves to show off. However, Foursquare has taken the focus off its badging system and as a result the approach has been derided as outmoded, gimmicky and just plain lame. However, a well-designed badge system offers a wide array of appeal to the savvy marketer. Click through to find out how to optimize your badge campaign!

    Statistics: Don’t Make These Mistakes – Whiteboard Friday — SEOmoz

    Everybody loses when skewed facts make its way into news sources, and the way you conduct your business shouldn’t be any different. SEOmoz’s Whiteboard Friday tackles the process of converting raw data to actionable numbers, using valid statistics to effectively make a point without compromising data integrity.

    Separate Social Media or Do You Live Your Brand? — Marketing Pilgrim

    Only 13% of small business owners maintain a separation between their work and personal social media presences, with only 5% not working weekends and nearly none at all banning cell phones from private spaces such as the dinner table or bedroom. While we all struggle with being constantly tuned in and tapped on to a frenetic data-intensive world, small business owners often don’t have the luxury of putting “my views are my own and not those of my company or employer” disclaimers on their online movements. Do you live your brand both online and off? How do you balance the two?

  • Local SEOlé!

    Dealing with local SEO from an international perspective can be quite the challenge. And, if you haven’t been keeping up with your Rosetta Stone lessons, it can get ugly fast. But here at Search Influence, we love a good challenge.

    Mexico Local SEOOur current goal is to improve an international client’s local rankings for their collection of Playa del Carmen hotels and condos. Now, if this would have been a U.S. or Canadian based client, I wouldn’t be writing this blog post, but taking local SEO to the land of the Aztecs and the Mayas certainly added a twist of lime to my typical local cocktail. The local SEO landscape of Mexico hasn’t been as thoroughly developed as it’s other North American neighbors. To give you an idea of how uncharted this territory is, Google Maps is still in beta testing for Mexico. This means there is a good deal of room for error, so you have to make sure to bring your A-game.

    First off, a tip for all of my other monolingual buddies out there, learn to love Google Translate. It isn’t 100% accurate, but it makes local SEO in a foreign setting as easy as it can be without being fluent in that particular language.

    Another important tip to keep in mind is that, when dealing with international Google Places listings, make sure to actually be in your client’s country’s version of Google. If you try to list an international business while in the U.S. version of Google Maps, Google will think it is a U.S. based location and will malfunction and place the business somewhere in the U.S.

    The biggest issue with international business listings is actually finding the directories to list the business in. In some cases, tools like Whitespark’s Local Citation Finder can be really helpful in sourcing new directories. Unfortunately, this tool isn’t currently optimized for use with Mexican businesses. Technically. I managed to finagle it into spitting out a few sources for me, but for the most part, I relied on good old-fashioned research skills. And, lucky for you, I’m willing to share a few of the gems that I have found.

    mx.wowcity.com

    Wowcity is a world-wide city guide that happens to be quite popular in Mexico. While it might not carry as much weight here in the states, all of the business in the keyphrases I was researching had a listing in Wowcity’s business directory. A tip to keep in mind when submitting to this directory is that, even though it might not be clearly stated, a logo and business hours are required in order to get a listing.

    olx.com.mx

    OLX is similar to Craigslist and in the States, is often seen as a less-trafficed imitation. But, unlike Craigslist, OLX offers a traditional business directory in addition to the typical grab-bag of classified ads. And luckily, the Mexican version of OLX is pretty straight-forward and plays well with Google Translate.

    tuugo.com.mx

    Tuugo is a “world-wide business to business and customer platform”, which is basically a fancy buzzword for a business directory that caters to businesses and people alike. I will have to say, Tuugo has an impressive list of countries that the service is available in. This will work in your favor because the site has high quality of universal usability and translates well.

    So there you have it folks, some muy caliente tips to help you out if you are south-of-the-border and in need of some local love. Be sure to pair them off with a nice cold cerveza and remember not to fill up on the chips and salsa.