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Tag: digital marketing

What Can Canva Do for You?

Need a custom graphic for your blog or social media page? Canva is a drag-and-drop tool with millions of images and hundreds of fonts. Over ten million users have created over 100 million designs with the help of Canva’s user-friendly interface. While nothing will replace the instinct and creativity of a trained graphic designer, Canva offers a tool for simple, creative designs. Fortunately, it’s easy to sign up for Canva and take their free version for a test drive.

What Is Canva?

Whether you want custom social media icons for your website or new business cards for your sales team, Canva has free tools to support your visual projects. You can edit photos, create graphs, and develop print media. When you need a graph for your website or an upcoming presentation, you can start with a wide range of templates to graphically represent your data. When it comes to social media management, you may know that it can be a hassle to get images in exactly the right dimensions for each social media platform. With Canva, the images practically format themselves. Whether you need an ebook cover or Instagram post, Canva can hook you up with the proper dimensions. And, when you need to adapt a graphic for something new, you can even copy images from one project to the next.

The variety of free templates, images, and other resources is staggering, and it is the ease of use that really puts this program in a league of its own. As if that weren’t enough, you can do the work in your web browser—no need to install software or download updates. Exploring their site is the best way to understand the full range of tools and options available.

How Do I Get Started?

When you sign up for Canva, an introductory tour highlights the key features of the site and their editing tools. Whatever you want to accomplish, you’ll have a wide range of templates available as starting points. For quick social media posts, templates are a great way to save time. By swapping out fonts and images, you can transform a template into something fresh, customized for your brand and message. Templates exist for all types of projects, and they can be tweaked as much as needed. As you become more comfortable with the process, you may eventually create your own layouts and designs from scratch, but templates make the design process fast and easy.

Do I Need My Own Images?

Not necessarily. Stock images and templates are great for a wide variety of applications. Browse through extensive folders of free-to-use images, grouped by theme and subject matter. You can even use the search tool for more specific images. If you want a higher quality photo, Canva allows you to purchase professional quality images for just $1. Plus, when you do have your own images to use for a project, they are easy to upload. Whatever image you choose, you’ll find the photo editing tools helpful in getting the color and size just right.

What If I’m Not an Artist?

If you don’t have a background in graphic design, then you’ll benefit from Canva’s extensive educational resources. Read blogs about the principles of design and composition, and complete tutorials on layouts, image editing, and advanced features on Canva. Some design lessons are even structured as weeklong courses on subjects like branding and social media. Even accomplished artists can still learn more about online promotion and education. A wealth of resources helps you optimize visual displays for business applications and the classroom.

How Can I Collaborate With Coworkers in Canva?

When you start developing content for your business, be sure to keep your work private, sharing only the finished work for public use. On the other hand, if you want to collaborate with a co-worker or client, you can also share access to unfinished projects. Whether you’re collaborating with someone in the same room or a different hemisphere, both of you can make changes to the same image. By working together, you can avoid the hassle of sending drafts and repeatedly getting feedback for each proof. For effective collaboration and a bigger variety of resources, it’s worth investing in a paid version of Canva.

What’s the Difference Between Canva Free and Paid Versions?

The basic editing tools on Canva are free. All users enjoy a gigabyte of storage for their files and photos, and they can use over 8,000 free templates. Up to 10 free users can collaborate together as a team, but more team functionalities are available to paid members, in addition to access to hundreds of thousands of photos and illustrations. You can get a better idea of the advantages of paying for Canva by signing up for the free trial period. A higher tier of professional service and support is available for companies that would benefit from having their own account manager and teams of up to 30 users. Discounts are available for users who pay by the year instead of monthly.

Graphics are an important piece of any content marketing strategy, and Canva has the right tools to create your own custom images. The right visuals complete your branding and make every message more digestible from the first glance. Of course, even with the best tools, digital marketing takes time and expertise. To find out how our team at Search Influence can help you create the right infographics or social media campaign for your target audience, request a proposal today.

Images:

Canva

Bob Ross

May 22, 2018
Google to Roll Out Chrome 68 Security Update

After years and years of warning, the time is finally upon us. In July 2018, Google Chrome will release its 68th version, which will, for the first time, clearly mark sites that do not have SSL certificates as “Not Secure” in the address bar.

Previously, a small exclamation point encased in a circle would be included with these websites, but now, the actual words will appear next to the web address to add a bit more shock value to the lack of the SSL certificate. The screenshot below from Google’s Security Blog shows the stark difference that we’ll see once Chrome updates this summer.

If that isn’t enough to have you change to https, Google has also revealed an “eventual” timeline for non-https websites to have this even more threatening alert in the address bar:

Waiting until the last minute to update your site is a recipe for disaster. Updating your site to https isn’t as easy as flipping a switch, and some technical knowledge is required to help it go off without a hitch.

To learn more about the switch from HTTP to HTTPs, check out our blog The Final Countdown: Secure Your Website to Align With Google’s Update to Chrome, or contact us for help in the transition.

May 8, 2018
In Press Releases We Trust: Why They Matter More Than Ever in the Fake News Era
Cision, an ever-growing resource for media and businesses, released their 2018 State of the Media report, which is based on a survey of journalists globally.

Over 1300 journalists responded from six countries, 48% of which work in print (newspaper and magazine), and most of which no doubt have an online version of their publication.

Per the Report, These Are the “Key Takeaways”

• Being accurate is more important than being first.
• Journalists are concerned about fake news and trust in the media.
• Reporters and editors still trust the press release the most.
• PR professionals are being asked to provide accurate, newsworthy information.*

The most actionable insight for businesses is that “reporters and editors still trust the press release the most”—42% rank press releases as the piece of owned media they trust most for accurate information, followed by 29% for a spokesperson, 21% for a company website, and just 4% each for company blog and social media.

This was in some way surprising, as, there are so many articles online that reference other news stories. I’m sure you can recall reading something like “…according to a report by The New York Times.” This may be taboo for some publications, so, for your news to be considered as a topic, it’s critical you are publishing press releases for your company news.

The Best Ways for You to Distribute Press Releases Are:
1. Publishing on your own website (even if the info lives elsewhere like on your blog)
2. Distributing through a service like Cision (PRWeb & PRNewsWire)
3. Sending directly to journalists that have a specific interest in your industry, topic, or business—as the survey says, 27% of journalists say to “tailor the pitch to their beat” (a surprisingly low percentage in this age of personalization).
SEO & Press Releases Have a Complicated History

In 2013, with the release of Google’s Penguin algorithm update, there was a lot of chatter in the SEO community about stopping press releases as a link-building tactic. At the time, it was a paid way to generate links back to your site, which is frowned upon. At that time, many services, including PRWeb, changed outbound links to assure they would not penalize your Google rankings (by updating the links to be “nofollow”). Of course, companies continued to publish press releases, especially those who never once thought of PR as an “SEO tactic.”

In short, take backlinks out of the discussion—distribution of press releases via reputable online sources like Cision is about getting news about your brand out there in a scalable way, which can have a positive downstream impact on your search engine rankings via brand building.

Tell Me More!

To fully dive into the State of the Media report, which goes deeper into thoughts on trust and “fake news,” download it from Cision’s website.

Graphics courtesy of Cision’s State of the Media Report.

* Key takeaways sourced from Cision’s 2018 State of the Media report.
May 2, 2018
Four Smart Ways to Market Your Tourism Business in the Off-season

Seasonality is a major marketing challenge for the tourism industry. Considering the struggle to turn a profit during the low season, and the rush of overtime work during the high season, this challenge should come as no surprise. The good news, however, is that we have solutions! With these four smart ways to market during the off-season, travel and tourism companies can combat seasonality and improve business year-round.

1. Build Email Databases All Year

Email might seem a bit old-school in the world of digital marketing, but even in 2018, email databases provide a valuable list of people who are genuinely interested in your brand. And when it comes to efficiently targeting your marketing campaigns, interested people who have subscribed to your database are much more likely to buy your product than those who haven’t subscribed. Some simple ways to build your database include prominently featuring sign-up forms on your website and across your social media channels and clearly informing new customers when they will be added to your email list. This transparency will promote trust in your brand and cut down on any annoying surprise emails, thereby limiting your number of unsubscribers and keeping your database numbers strong.

Even though you’ll be using your email database to communicate during the off-season, it should be a priority during your peak season, as this is when you’ll be interacting with the most customers, both on and offline. For more tips on how to make the most of your email marketing campaign—and which crucial mistakes to avoid—read our past blog post on email marketing for small businesses.

2. Create a Low-Season Content Strategy

With your email database in place, you’ll need fantastic content to send to your customers and leads, keeping them engaged with your brand even when they aren’t able to purchase your products or experiences. This Hubspot blog, for example, suggests some great off-season blog topics for pick-your-own fruit or vegetable businesses, including smoothie recipes with frozen berries, and lists of foods for families to grow in the winter. Providing useful and engaging information even when you’re closed can build customer loyalty and encourage people to remember your business for once you’re back open.

If your business is still open during the off-season, you have even more opportunity to drive sales with content! Consider a blog that addresses a common tourist concern and turns it into a positive opportunity. For example, a company in the tropics, where the rainy season is a big concern, could write a blog focusing on their location’s amazing indoor experiences, like shopping or museums. Or, if the company is a local zoo, they could write a blog explaining different animals that thrive in wet and humid conditions, and then promote the decreased prices and cooler weather that come with a little rain. To make these blogs especially compelling, your team should get out and about during the off-season and share first-hand accounts and photographs of their activities. This will show potential customers what your area is truly like during the off-season and likely convince them that an off-season trip will still be loads of fun. For more great content ideas, visit our content marketing services page, and learn how our business can help yours!

3. Offer Discounted Off-season Experience Packages

In addition to sending your team out and about during the off-season, consider using discounted experience packages to send customers exploring, as well. While discounts can feel like a risky strategy for driving business, there are many ways to leverage these discounts to your advantage. For example, host a contest or giveaway and then require the winners to submit photos, videos, or diary entries while on the trip. You can then form these first-hand customer experiences into a blog for your content strategy, or otherwise use them to promote your experience package.

Because activities and accommodations are already planned in this type of discounted trip, experience packages will likely appeal to short-on-time travelers who want to get straight from Dreaming to Experiencing Moments, without slogging through Organizing and Booking. For more information on these crucial moments, and how your business can use them to attract customers, read our recent blog post on travel micro-moments.

4. Don’t Forget About the Locals

Locals deserve a lot of love for showing their hometown love and support during the off-season. The off-season is the perfect time to say thanks to locals, and make some money while you’re at it! Consider offering discounts for local residents, or altering your marketing strategy to promote staycations or otherwise appeal to the local community. Sometimes people just need a reminder of all the fun things they can do in their own city!

Also, don’t forget that locals are the primary source for visiting friends and relatives, which can contribute heavily to your customer base, especially during the off-season. To see how Search Influence has helped tourism customers in our community market to both locals and visitors, visit our Zoos, Museums, and Attractions page.

Seasonality will always be a challenge for businesses in the seasonal tourism industry—after all, it’s right there in the name! However, with these four marketing strategies, you can combat the low profits of the low season and improve your business year-round.

Images:

Winter, Spring

Experiences

Spring in the City

April 19, 2018
Marketing Basics for Animal and Pet Influencers

Pictures of animals are consistent crowd-pleasers on the internet. Unlike content that’s favored by certain demographics, kittens and puppies (or baby animals of any variety) are universally appreciated by just about all age groups and political alignments. Animals can even be educational, like our cats that explained Google Analytics. Still, with all the competition out there, effective influencer marketing requires more than a cute nose and furry belly. Learn how to make the most of your pet’s presence on social media platforms like Instagram, and how this strategy can even help bigger organizations like zoos engage with their audience.

1. Keep a Leash on Your Branding

Once you have a clever name that encapsulates the animal’s personality, decide whether you are aiming for funny, artistic, or educational content. Rather than following every trend and impulse, stick to consistent types of posts. If you have a quality camera and understand the basic rules of composition in photography, then your artistic approach might capture your pet in the best possible light. On the other hand, if your pet is constantly getting into trouble, then documenting messes and misadventures will keep followers entertained. Adapt your strategy to the starring animal’s strengths, and watch which images get the biggest reactions.

2. Use Captions, Hashtags, & Locations

Picture captions reward viewers for spending time with each image, and hashtags are a critical part of Instagram and Twitter communities. Creative hashtags add humor, and they’re an opportunity to link your pet’s profile to similar pages or topics. Link your pet to pages with the same breed and the same region. Depending on the size of your town, you can make your city or state part of your pet’s profile, including pictures of your pet at local landmarks. Don’t forget to use Instagram’s location tagging to let users know where your photos were taken. Instagram’s geo-tagging feature makes it really easy to select a nearby location based on your GPS location. And, posts with a location receive 79% more engagement than those without.

3. Find Your Animal’s Photogenic Side

If you’re serious about pet marketing, then you’ll need to post nearly every day to keep your audience engaged. Don’t forget to use the “Stories” feature for video updates and behind-the-scenes snippets, and you can even highlight stories in the bio for your pet’s account. On Instagram, your pet’s profile pic should be an endearing headshot that works well as a circular thumbnail. It should be close enough to nearly fill the available space, but it shouldn’t be so close that your pet is hard to identify. A background of a contrasting color is helpful. It also helps if your animal has a distinctive appearance, but an engaging personality is even better. Maru the cat is the Guinness world record holder as the most watched animal on YouTube, and he’s most popular for his awkwardly persistent attempts to fit into tiny boxes.

4. Make Your Furry Friend a Brand Ambassador

Zoo animals and business mascots are popular, and they make organizations more relatable. Inundated with advertisements and marketing campaigns, most customers are suspicious of salespeople. Even when a business representative is friendly and helpful, the potential customers are waiting for the sales pitch. A labrador mascot might be motivated by attention and food, but his wagging tail disarms even the most cynical viewer. The customers who meet your cat or dog at the office will appreciate being able to share their antics with friends. Rather than using your furry friend to promote your business, connect them to the values and causes that align with your mission. For a zoo, this could be spreading the word about endangered animals or sharing fun facts about the animal.

5. Choose a Unique Animal

Zoos and businesses looking for mascots have a wide range of options. A unique species, like an orangutan or llama, makes it easier to stand above the herd. If you already have a personal pet or a dog that regularly comes to the office, then there’s no need to shop for something more exotic. When it comes to animal ownership, it would be irresponsible to get an animal that you don’t have the time or resources to keep for the duration of its life. Businesses in need of a mascot might be able to sponsor an animal at the zoo or find someone in the community who already owns a unique animal. If you’re working with a dog or cat, just try to find the qualities that make your pet unique. Browse through successful pages like Mannie the Frenchie, and you’ll see what it takes to become “the world’s most followed bulldog.”

6. Avoid Overtly Promotional Posts

After they reach a certain level of popularity, the owners of influencer pets are often contacted by businesses looking to sell and promote products. Freebies might be offered in exchange for promotional posts showing or mentioning the product. Some owners will be happy accepting free swag, but their more ambitious peers will hold out for paid sponsorship deals. When profiles advertise for every company that sends free swag, they risk alienating their fanbase. The same trap is possible with business mascots that always seem to announce sales and products. Your fans would prefer to see cute pictures, rather than constant sales pitches.

7. Socialize With Others

Especially when you’re first getting started, it’s a good idea to seek out profiles with a similar style. First, you’ll need to have a few pictures to establish your brand. Then, you can interact with posts and pages that feature the same breed or deploy a similar sense of humor. That way, people who follow the other page are more likely to notice that there’s a new dog on the scene. With luck, you might even get likes and shares from the leaders in the pack. If you’re still getting the hang of Instagram and other social media platforms, then following successful pages will provide inspiration for how to make the most of the site.

Developing and curating an animal’s social media channels can require a significant investment of time. It’s important to learn about the community and determine what kind of niche your content can fill. It’s even more important to have fun, both because it makes your enthusiasm infectious, and it helps you avoid producing stale content. If you’re not already familiar with online communities like YouTube and Facebook, consider contracting a company to handle your social media management. Search Influence provides a variety of digital marketing and SEO consulting services.

We’d be happy to help you design a strategy to effectively promote and strengthen your brand’s presence and following online. Pet influencers are a great alternative to more conventional marketing techniques, and animal content reaches across a diverse spectrum of communities online. Contact the team at Search Influence to get an assessment of your online presence, and we can help you become top dog in your chosen field.

Images:

Dog With Shades

Maru the Cat

April 18, 2018
Pubcon Florida 2018: Chatbots Are Cool, But We Gotta Keep Marketing Human

I am sorry to say that until last week, the only Pubcon events I’d attended were in Las Vegas, and of course, when after Katrina the show came to New Orleans in 2013 (wow, seems like only yesterday).

So, last week I went to Ft. Lauderdale for Pubcon Florida. It was a really enjoyable show.

To give a little context, Pubcon Las Vegas is like the CES, SEMA, or ComicCon. There is way too much going on to feel like you’re seeing it all. Kind of like Las Vegas itself.

But this show, the South Florida show, co-produced with the South Florida Internet Marketing Association (SFIMA) is much more manageable.

I was able to bundle a little fun with this trip, stopping over in Haines City, FL (my hotel was in Lakeland, FL), to take part in Ironman 70.3 Florida.

Feel free to read my account of it if you’re interested in the exploits of a mediocre, middle-aged athlete.

We Need to Stop Chasing Google

Every keynote speaker at Pubcon were people I would gladly watch any time. I was sad to miss the closing keynote with Purna Virji of Microsoft but glad I caught both Wil Reynolds and Lee Odden. I have seen Purna speak many times and as I tweeted at SEMPDX Engage, I could listen to her read the phone book.

Wil made some really excellent points about how we as marketing companies need to be thinking about our relationship with the search engines and ad platforms, including a great metaphor about the follow of chasing Google when Google is itself chasing the user (searchers, humans, whatever).

It is really easy for us marketers, especially those like me who grew up in an SEO world, to get enamored of the technology and forget that at the end of the day it’s about humans. Or as they use to say in the Yellow Pages, putting buyers and sellers together.

I like Wil. He’s a northeasterner who has been doing this for a while. Our cultural references are similar and clearly our penchant for a well-placed profanity.

Lee Odden was talking about the intersection of PR and Content Marketing. Lee has been preaching the value of content since the early days—perhaps even before The Content Marketing Institute.

According to Lee, “If you want to be in the media, become the media” ~~– I always enjoy when presenters attribute themselves to quotes in their presentations.~~

UPDATED: Lee Odden was nice enough to give me the right image. I included here a screenshot from Twitter so you can see his message as well.

My interest in these two presentations is a little self-serving. Both were arguing for a more holistic view of both the user (browser, searcher, customer) than that of the typical digital marketer.

Trust Building for Brands

My presentation, entitled “Brands Win Online” was a further expression of a theme that we’ve been presenting on for years.

In essence, brands get traffic because they’re brands. Even when, in a Google search, a brand is lower down the list they’ll get the click because of brand recognition. We see this all the time at a tactical level where we are able to influence search results by doing branding focused advertising.

The first iteration of this idea, done this way, was in a presentation to the BIA/Kelsey show called: Presence + Authority + Trust = Winning

Paula has also banged this drum a few times with her presentations on local branding including her MozCon presentation: Fake it till you make it: Brand Building for Local Businesses

There were, of course, other great sessions. Mat Siltala was his usual brilliant self, and I learned quite a lot from Tony Wright whose presentation I had the pleasure of moderating.

Here’s a link to Mat’s presentation on SlideShare: Creating Content for Social Media

Did you know, Tony studied Opera?!

The Benefits of Going to a Growing Conference

One of the great things about this smaller conference is that there were no must-miss presentations. I could have spent all day in sessions and felt like I was learning a ton. And, of course, there are a number of takeaways for me to bring home to the team. Including a Barnacle SEO reference by Steve Shackelford of DealerOn.

Brett, Joe and the team put on a great show and have been doing so for the past 17 years. If you’re interested in a more manageable show than the big Las Vegas extravaganza, do check out Pubcon Florida next year.

Maybe, this one will get on autopilot and we can hope to see Pubcon back in New Orleans someday!

April 16, 2018
Five Tips for Creating Customer Advocates for your Tourist Attraction

When your past customers talk to their friends and family about their vacation, are they likely to recommend your business? Word of mouth is critical for sustainable, long-term business growth, and social media has multiplied the number of connections between people sharing travel advice and reviews. In fact, a recent study from Nielsen found that 92 percent of consumers say they trust brand advocates, including recommendations from friends and family. Here are just a few of the ways to encourage customers to help promote your tourist attraction.

1. Attach Your Brand to a Real Person

People naturally connect better with human beings, and it’s even better if customers interact with the same face repeatedly. Do you have a secretary or hostess who can orient new customers to your services and their options? Family-run and personality-driven businesses have an easier time identifying their brand with friendly owners and managers, but any business can make itself more relatable by avoiding shortcuts that result in impersonal service.

Whenever possible, avoid using automated responses and impersonal emails. Over the phone, your business should be represented by a friendly voice. When electronic communication is necessary, try to use the same staff member so that customers have a chance to develop a rapport. By creating that dialogue, you’ll appeal to your audience’s emotional side, which neuroscientific research has linked directly to decision making in the brain. This genuine and friendly first impression is the first step toward creating a lasting customer who can, in turn, become an advocate for your brand among their peers.

2. Create Photo-Ready Shareable Experiences

If you know you’re creating a remarkable in-person experience for your guests, be sure you make it easy for them to translate that into photos, videos, and content online through their social channels. Tour guides and attraction managers know the best locations for group photos, and you can remind parties and couples of the optimal times to take out their cameras. Introverts may be reluctant to ask for someone else to take pictures, but waitresses and tour guides can start the conversation by suggesting a photo op. All of your customers’ friends will be curious to see where the picture was taken.

Whether it’s a funky statue that’s perfect for a photo op or a contest through your social media platform to get guests to share their best photos in exchange for a gift certificate or branded swag, make sharing fun and interactive. You can even offer free Wi-Fi at your location and post signage with your branded hashtag or social media handles to make it as easy as possible for your guests to share right away and include you in their posts.

3. Claim Your Online Presence & Stay in Touch Through Social Media

Speaking of social, don’t forget to continue to foster that relationship with your guests online, even long after they’ve left. One of the most important steps of building customer advocacy is claiming your online presence. Brand your social media platforms with your company logo and beautiful photos of your attraction so that guests will know right away that you’re legitimate. Rather than just trying to promote your business on social media, be sure you also provide helpful information, fun events in the community, and posts that showcase your brand “personality.” When your fans find your posts helpful and relevant, they’re much more likely to share them with their fanbase.

In addition to the usual social media platforms like Instagram and Facebook, you need to claim your Google My Business page. Since the Google ratings and reviews appear alongside search results, it’s important that your listing is accurate, detailed, and looks professional. This includes checking your hours of operation and adding photos of your attraction so that guests know they’re looking at the right listing.

4. Collect Emails By Offering Promotions

Every business is offering membership discounts and promotions these days, and an email signup is an easier alternative to the sometimes cumbersome memberships. When advertising on social media and your website, encourage customers to sign up for future promotions. Potential customers who are still planning their vacation will be interested to see whether special discounts or offers coincide with the time of their planned visit. In the meantime, your well-crafted emails will make sure your attraction isn’t forgotten as they get closer to finalizing plans.

At the end of their visit, satisfied customers will be interested to see if you offer promotions they can share with friends. By giving email subscribers advanced notice about special events, you make them feel like they have inside information. When they feel like they have a special connection with your business, customers are more likely to advocate for your business. When their friends are visiting the same destination, they’re even more likely to recommend your business because you’ve continued to make a positive impression.

5. Ask Nicely

Just like Google My Business, it’s important to keep track of reviews on all social platforms. Depending on your industry, Yelp or TripAdvisor or another website may be more relevant. Many business owners forget to ask customers for reviews. Unfortunately, the customers who are self-motivated to write reviews are often the ones looking to vent about a negative experience. Happy and satisfied customers rarely feel the need to go through the necessary steps to write a review, but they’re more likely to take the time if someone at your company makes it clear how much their time would be appreciated.

Whether you’re running a Ferris wheel or a hole-in-the-wall gourmet donut shop, you need customers to spread the word and advocate for your business. Once you’re confident in the quality of your services and products, it becomes a matter of encouraging customers to share their excitement online. The good news is that most of the things that help build advocacy also improve your connection with customers. When you leverage that connection to further improve your business, you can join in the success of tourist attractions that are winning on social media.

Need help getting started? Learn more about our consulting services to help build a solid reputation for your attraction.

Images:

Spongebob

Camcorder Dad

Parks and Rec

April 13, 2018
Mobile Travelers: 4 Ways Mobile Search is Used in Vacation Planning

We’ve come a long way from lugging around heavy guidebooks and drawing out routes on paper maps. In fact, we’ve even come a long way from planning vacations on desktop computers. Google shares that a growing number of travelers are planning vacations on their mobile devices, with mobile’s share of travel visits growing 48 percent in 2016, and mobile web conversions for travel sites growing 88 percent that same year. As a result, it’s increasingly important for businesses in the tourism and travel industries to optimize their websites for mobile and make researching and booking trips easy for mobile customers. Here’s how!

“Micro-Moments”

According to the same source from Google, the key to a successful mobile travel site is leveraging micro-moments. These are moments of intent when someone acts on a need—for example, looking for a hotel once they’ve booked a flight to that city. Google names the core four micro-moments of planning a trip as I-want-to-get-away, Time-to-make-a-plan, Let’s-book-it, and Can’t-wait-to-explore. Different businesses in the travel industry will prioritize different micro-moments—for example, an influencer on Instagram might focus on I-want-to-get-away while a local tourism bureau might concentrate on Can’t-wait-to-explore. But, catering to customers across all four micro-moments certainly can’t hurt!

1. I-want-to-get-away

Also called Dreaming Moments, these are the times when people start thinking about their next vacations—and Dreaming Moments happen often. Again, according to Google, 37 percent of U.S. travelers think about planning vacations once a month, and 17 percent think about it once a week or more. In 2015, 38 percent of non-branded travel searches came from mobile devices. Today, that number is only increasing. So, how can travel and tourism businesses cater to this growing audience?

One option is using SEO services to help your website rank higher in search engine results for questions like, “What to do in [destination]?” and, “Where is [destination]?” These are two of the top travel questions people ask Google. Another great resource is YouTube. Google estimates that roughly 106 million of YouTube’s monthly unique visitors are travelers, and 64 percent of people who watched travel-related videos did so during Dreaming Moments. This means that learning to attract customers on YouTube is a must for businesses catering to I-want-to-get-away micro-moments.

2. Time-to-make-a-plan

Also called Organizing Moments, these are the times when travelers have decided to take a trip but are still considering different hotels and airlines with an open mind. During these moments, travelers are figuring out the logistical details of their journey—like how long flights will take or how much hotels will cost. And, they’re figuring out these logistical details on mobile. On Google, mobile flight-related searches are up 33 percent year over year, and mobile hotel searches are up 49 percent.

To reach customers during Time-to-make-a-plan Moments, consider online advertising campaigns, or Google services such as Hotel Ads and Google Flights. And, of course, make sure that your website is fully optimized for mobile!

3. Let’s-book-it

Booking Moments are incredibly important—not only because they’re the times when travelers start spending money, but also because these moments may have the most room for newcomers to make an impact. Going back to data from Google, 46 percent of travelers who do mobile travel research made their final booking decisions on mobile but did the actual booking itself on a desktop or laptop computer. This means that customers are likely not getting everything they need from mobile during Booking Moments. Businesses that improve their mobile booking have an opportunity to rise above the competition.

Google recommends Book on Google as a way to increase conversion rates for mobile Booking Moments. But, other ways to improve customers’ mobile booking experience include streamlining the check-out process to remove any unnecessary steps and making sure your site is secure. Customers will be more likely to book on-the-go if they trust that their information is safe and secure.

4. Can’t-wait-to-explore

Also called Experiencing Moments, data from Google proves that these are also areas of huge potential. Travelers are increasingly planning their vacation activities while they’re on the trip, with 85 percent of 2016 leisure travelers deciding on activities after arriving at their destinations. Here again, travelers are making these plans on mobile. In fact, mobile searches from hotels increased 30 percent in 2016. Companies who aren’t catering to this growing audience are missing out on potential business.

So, how can a travel industry business appeal to customers in Experiencing Moments? Provide travelers with information! The same source from Google found that 53 percent of leisure travelers are interested in visiting new places, compared to just 18 percent who want to return to previous destinations. This means that the majority of vacationers are somewhere they’ve never been before. Offer recommendations for restaurants or attractions, and make these recommendations location-aware—Google searches for “places to eat near me” more than doubled in 2016.

Travel is increasingly becoming a mobile-centric industry, and businesses have a lot to gain by targeting customers in these core travel micro-moments. Whether it’s improving YouTube reach to grab viewers during I-want-to-get-away Moments, or making sure a site is hosted on a secure server for Let’s-book-it Moments, Search Influence is here to help. Bon Voyage!

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Take Me Away

Want to Get Away

Bon Voyage

March 26, 2018
5 Tips for Engaging Email Marketing

Sending frequent emails isn’t enough. In fact, if your content isn’t thoughtfully developed for your target audience, your hard work can find its way to the spam folder. From collecting email addresses to allowing people to unsubscribe, basic newsletter marketing is required to reach your audience’s inbox. Once you’ve got an interested audience, engagement is the first step to generating conversions.

Craft a Strong Subject Line

If your subject line isn’t engaging, the email may not be opened. Your subject line needs to communicate the content of the message clearly. Are you talking about a new product that’s not available anywhere else? Create urgency by emphasizing the timeline on the sale or promotion. From commercials and social media, we all have a basic understanding of how to make a compelling pitch. The challenge is creating an original subject line for each email marketing blast.

Your subject line should attract interest like a BuzzFeed headline, whether it’s describing an upcoming sale or exciting news updates for your stakeholders. Numbers are easy to digest, and they make better use of fewer characters. An email with “5 insider coupons” is more appealing than a vague promise of a special promotion. Similarly, “curiosity gap” is a term for headlines that give just enough information to make readers curious to read the rest of the story. Give the reader just enough information to pique their interest, and they will open the email in search of the answer.

Create Valuable Content

Before you put too much work into planning the perfect subject lines, make sure that your email marketing blasts are worth opening. Collect compelling, interesting, and useful information that rewards subscribers who continue to open and read emails. With both your website and email marketing, content is king. Whenever practical, offer special advantages and updates on future events. Are your subscribers offered insider discounts and advanced notice of sales?

If your email marketing campaign suffers from a high rate of people clicking “unsubscribe,” then you aren’t meeting the expectations of subscribers. Think about the types of content that would most interest your target audience, whether they are interested in regular news about your industry or only occasional updates, presented in a timely manner. Offer special promotions and tips that reward people for continuing to follow along.

Optimize for Mobile

Many viewers will be sorting through their inbox on a smartphone. In fact, mobile devices are where 65 percent of emails are first opened. Those first seconds are critical in determining whether the recipient reads the message, archives it to read later, or deletes it immediately. A complex, information-rich chunk of text may get archived for later, but that’s no guarantee that it won’t be forgotten.

If you have too many images or a poorly formatted page, you’ve already alienated a lot of potential readers. A modern email marketing campaign needs to leverage a mobile-friendly approach to newsletters, as well as websites. Short lines of text and a fast loading speed are essential. When targeting readers on their mobile devices, try to get them to engage while still on their smartphone. Keep your message short and clear, and quickly convert views into leads with an effective call to action.

Use Compelling Calls to Action

What’s your desired outcome for your email marketing campaign? Whether you’re looking to collect more followers, increase website traffic, or turn subscribers into repeat customers, the call to action should reflect your goals. The call to action should have a sense of timely urgency, and it should dovetail with the value offered by your email. Are the readers looking for a coupon or more information about new technology? Direct readers to your website for additional details. Have them call or visit your contact page to use the coupon today.

Be careful about sounding too gimmicky or cheesy, both with your subject line and your call to action. We’re all familiar with the promotional hyperbole of excited advertisers, promising that this one-time offer is the best thing ever. Try to avoid language like “click here,” which is both overly specific and vague. “Here” doesn’t explain the content or purpose of the page that you want the reader to visit. “Click” places all the emphasis on the first action you want from the viewer. A stronger call to action would focus on the benefits of calling or visiting. Will they learn more about a new service? Will clicking or calling allow them to schedule a free consultation or request a proposal?

Break Up the Text With Subheadings

Attention spans are shorter, regardless of whether readers are pausing with their smartphones or relaxing with their laptops. Even a compelling subject line won’t compensate for a large, intimidating block of text. Break up your message into short paragraphs with frequent subheadings. Get conversions instead of TL;DR responses and deletions.

Like subject lines, subheadings should summarize content in a concise and interesting way. Readers who aren’t interested in the first paragraph may find a later subtopic appealing. Similarly, readers on a tight schedule should be able to skim the page to locate the information most relevant to their needs.

Email marketing is an effective way to generate leads, but it only works with an engaging message and appropriate formatting. Contact our team to learn more.

Images:

Internet Dog

Mobile CTA

March 20, 2018
Five Surefire Signs Your Online Reputation Needs Work

A bad reputation is terrible for business, and yet online reputations are difficult for many business owners to fully understand—much less control. When a customer is upset in your restaurant or store, it’s relatively easy for a manager to handle the situation in person. Problems with online branding can be harder to detect than an angry patron. A negative online review might feel less urgent than a disgruntled customer screaming at your employees, but that review may be seen by countless potential customers in the future. An unpopular social media presence is a missed opportunity for cost-effective community engagement, and unpopular websites appear lower in search rankings. Learn how to identify the signs of a reputation problem online and protect the future of your brand.

1. Your Bounce Rate Is High

We all do it. You visit a website, but it doesn’t have what you wanted, so you return to the search engine and try elsewhere. When your website has a high bounce rate, it means that people aren’t finding what they wanted. Bounce rate issues are insidious because they erode your online reputation with search engines, but they can be caused by a combination of overlapping factors. Low-quality content can drive up a bounce rate, but so can technical details about website formatting.

Websites that aren’t responsive or mobile-friendly have a high bounce rate because mobile users are unable to access the content. On the other hand, some sites are difficult to navigate on any device because of unclear menu options and poor organization. The text on a page should be clear and helpful, relevant to the topic at hand. If a link about a specific product directs to a landing page with information about the general industry, then users may decide to search elsewhere. The easiest way to address a high bounce rate is to work with a web designer and content creator to improve the user experience.

2. There’s an Increase in Negative Reviews

It’s impossible to please everyone, and some customers always seem to find a reason to be disappointed. Nevertheless, a streak of negative reviews can undermine any online reputation. When negative reviews appear, it is important to address the reviewer’s concern within your company. Accept the feedback as an opportunity to prevent a repeat of the same disappointment.

When the reviewer’s concerns are being addressed, it sometimes makes sense to reply to the review. Make it a brief and professional response to avoid getting entangled in an argument. As quickly as possible, move the discussion out of the public eye, preferably by providing an email address for further correspondence. Many people are more understanding and open to resolution in direct correspondence, but remember that anything you write in email can still be copied into a public forum. Ultimately, any response to negative reviews is an exercise in damage control. The best solution is prevention, providing such a high quality of service that the positive reviews outnumber negative ones.

3. Your Social Media Engagement Is Lacking

Social media marketing is a cost-effective way to interact with customers and build your brand awareness. An inactive Facebook page is a missed opportunity for advertising, and so is a mismanaged page. Excessively promotional posts don’t offer value to your audience and can give a negative impression. If none of your recent posts have any likes, shares, or comments, then your audience is not engaged with your message.

Rather than only promoting your business, use social media to share other kinds of content as well. Share informational posts about recent news and updates relevant to your industry or community. Include frequent posts that aim primarily to elicit engagement, whether they share a cute animal picture or joke. Depending on what’s appropriate for your industry, you can also post a poll asking for people to voice their preference between popular techniques or theories.

4. Your Website Is Not Authoritative

Authoritative websites rank higher on Google, but building authority takes time. One of the most reliable methods for building authority is inbound links. When important, trustworthy websites link to your website, it shows search engines that your content is a trustworthy authority on those subjects. In the early days of search engine optimization, you could improve your ranking by posting links to your website in random blog comments and basically spreading the links as many places as possible. Now, algorithms are smart enough to sort out what is authentic, and will not reward those who take shortcuts to improve their ranking.

To build authority, invest time into quality content that provides useful information to visitors. Accelerate the authority-building process by getting your business (and website) mentioned in newspapers and trade journals, resources that have already established themselves as reliable. Ultimately, a high quality and helpful website will be shared by people organically as a resource. Your authority will grow as visitors share your page with their friends.

5. Your Branding Is Inconsistent

Inconsistent branding isn’t always as obvious as it sounds. Some companies might change their name while keeping the same website, and then it’s obviously important to go through and eliminate all appearances of the old name. On the other hand, many businesses use a shortened version of their full name in casual conversation. It can be tempting to use the shorter name in website content, making the tone friendly and hospitable, but search engines don’t appreciate that your company’s nickname isn’t an altogether different name. If a search engine thinks your business can’t keep its own name straight, then that’s a sign that the content may not be reliable. Avoid using shortened versions of your name, and make sure to proofread when you’re publishing content and adding your business to online directories.

To protect and improve your online reputation, talk with a digital marketing consultant. The team at Search Influence has experience managing all the key aspects of your brand’s internet presence.

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Changing Identity

March 13, 2018