Tag: paid search

  • Why Villifying DKI Is Pointless

    Image courtesy gamespot.com

    Dear Paid Search Advertisers,

    This {KeyWord:fallback phrase} is not your enemy.

    Many veteran PPC marketers tend to vilify dynamic keyword insertions (or DKI). They usually present examples of DKI which have been obviously done by someone who is not skilled in the nuances of paid search copy writing – this bothers me.

    It bothers me because I think there is a valid purpose for dynamic keyword insertion in paid advertising. While some uses are nefarious (let‘s be clear – I do not own a black hat) a lot of them are legitimately useful for marketing efforts.

    First let’s talk about how to use DKI because after seeing some serious DKI GONE BAD, I figured I should explain how to use it.

    When using DKI, you need to be careful of how you input the word “keyword” before the colon.
    {keyword:________} would make your inserted keyword will not be capitalized. By capitalizing the “K” in {Keyword:________} the first letter of the word is capitalized. When you type {KeyWord::________} every word will be capitalized. And when you capitalize every letter i.e. {KEYWORD:________} all of your letters will be capitalized and searchers will think you are partially deaf and/or screaming your headline at them – don’t do this.

    Now that I’ve explained how to use DKI, let’s move on to when it is appropriate to use it.

    BE WARNED! I am not advocating DKI abuse – use at your own discretion.

    Image courtesy of jeffreyhill.typepad.com

    The Good Use of Leveraging Other Brands

    This is a scary, scary topic for most advertisers because they fear legal pursuit from owners – however DKI is probably the smartest way to advertise when you are a small third-party reseller. A great example is Apple. If you are a Main St. electronic boutique who specializes in selling discounted Apple computers, how do you set up a campaign that is effective that isn’t flagged by the ad po-po? Build a focused ad group using the trademark terms as keywords and  DKI in your headline.
    EXAMPLE:

    The Eligible ad will fly through the review process unharmed because it does not directly mention Apple but the Under Review ad will result in you seeing this message time and time again:

    Doing this can really help you penetrate a very specific niche of a larger market quickly and, if set up properly (i.e. exact matching the correct terms you want to appear in the headline), cost-effectively.

    The Bad Use of Leveraging Other Brands

    Using DKI for leveraging a competitors’ brand  is great when you want to undermine their newest promotion, expose possible unsightly transgressions, or just really piss them off.

    Image courtesy of FOX TV Network

    Let’s say you are the neighborhood traditional American restaurant and you want to increase your market share after some bad press comes out about a direct competitor – use it to your advantage.

    Find all the variables and misspelling of their name, use one of those misspelling as your fallback phrase and have their actual brand name insert dynamically in the headline.

    So if your competitor’s ad is in position one for the phrase “Bob‘s Burgers“:

    Have your ad in position two with :

    This will make your competitor $#*! a brick and Google won’t do anything because you are following their guidelines. This is like saying you love praying so you are giving it up for Lent – you got them in a technicality.

    NOTE: I would never do this for a client – this is merely a suggestion for you devilish paid search marketers out there *polishes halo*

    The Good Way to Avoiding Negative Approval Status

    Another use of DKI is avoid long review process and disapprovals because of  “non-family“ or “adult” ad copy.  What are “non-family” and “adult” ads? Here’s the official definition:

    Ads are reviewed and categorized as Family Safe, Non-Family Safe, or Adult Sexual Content depending on the content of the ad and website.

    So basically anything part of the human anatomy and any word you wouldn’t say around your mother. I am frequently annoyed by this particular rule because I deal with a lot of plastic surgeons who perform cosmetic and reconstructive breast procedures. Breast – a word that is so mundane that to be considered “non-family” by the Search Overlord Googleus Maximus is ridiculous. I’m still confused that the headlines “Breast Cancer Treatment”, “Breast Implants Surgery”, and “See Big MILF Breasts Now” are all consider the same even though the context of the word is vastly different. Since this is a problem I run into on daily basis, using dynamic keyword insertion is pivotal to me getting ads up and running (without several phone calls and 5-7 business day wait time).

    Here are some examples of ads that will be marked as “Non-family” and “Approved”.

    Image courtesy of knowyourmeme.com

    The Bad Way to Avoiding Negative Approval Status

    Google hates drugs and at the top of their list seems to be medical mary jane. I’m not sure why, especially considering it is legal in California (and safer than all other drugs).

    Regardless of Google’s Stalin impersonation, if you are trying to advertise on Google for marijuana related ads and terms you are gonna have to jump through some hoops. What I’ve learned from my time running a medical marijuana campaign is you can trick Google into approving your ads and use DKI to make your ad relevant to searchers.

    EXAMPLE:

    This is an ad I tried to run for for the lulz on a $100 free Google Adwords account just to see if I could do it. As soon as I hit the submit button, the image below appeared on my screen.

    Google’s automated system was not in the mood for my shenanigans.

    Using DKI, I changed the headline and even made the display url more ridiculous to prove a point and in less than 30 minutes my “medical marijuana” ad was not only Approved, it was receiving impressions.

    The shocking part about this is my free Google Adword account’s medical marijuana ads were approved faster than a 6-year-old plastic surgery account that had the word “breast” in the adcopy (I swear Adwords’ review team is composed of untrained golden snub monkeys that respond negatively to the human anatomy – “DKI,” more like “DIK”.)

    Image courtesy of zoofacts.com
    They are sooooo cute but such terrible ad reviewers…

    I guess this post was to make people aware it does not make you lazy, dumb, or a noob to use dynamic keyword insertion. In fact, I think if you know how to use is properly it can be extremely beneficial to your ad campaigns. Think of DKI as something to master, like martial arts. Could you possibly kill your ad group’s performance? Of course! But if you hone this skill you could be hundred hand slapping your ad competition, Kenshiro-style.
    Image courtesy of knowyourmeme.com
  • Google Exposed! Don’t Trust Webmaster Tools Reporting!

    "The Simpsons" © 20th Century Fox Television (Don't Sue Me!)

    In the middle of December 2011, Google rolled out some new changes to the Webmaster Tools. This update included search queries with top pages, organic CTR, and organic imprressions, as well as, intergrated graphs ala Google Analytics.

    Since this update went live, I’ve been wondering if the data that Google is providing is accurate and how does it stand up against Google Adwords Keyword Tool and actual Adwords data.

    We have a client who is position 1 for a cosmetic surgery term in a major metropolitan area. So I pulled the two sets of Google data reported and the results were mystifying.

    Adwords Keyword Tool:

    Click to Enlarge
    Click to Enlarge

    Keyword Tool reports there are an average of 2,900 local monthly searches for the phrase geo-modified cosmetic surgery.

    Google Webmaster Tools:

    Click to Enlarge
    Click to Enlarge

    Webmaster tool reported a mere 140 impressions! That’s a difference of 27k searches! Granted this data represents the holiday season in the US but you can not convince me that 96% of the searches stop. 10 or 15% sure, people have other things to think about during the holidays than getting bigger breast, but 96%! No %&*#ing way. Especially for a client that is in position one for the phrase.

    And yes before you say it is an “approximate 12-month average number of user queries”, that would mean two out of the remaining twelve months would have to had double the search queries of the Google Adwords Keyword Tool number (go do the math, I’ll wait…).

    Oh and to convince myself this isn’t some isolated event in Google’s data reporting, I pulled some additional information on another client who ranked in position one and was running Google Adwords ads during the same time frame that Webmaster tool reported on.

    Adwords Keyword Tool:

    Click to Enlarge
    Click to Enlarge

    Google’s Keyword Tool reports that the local monthly searches are 1,300…

    Google Webmaster Tools:

    Click to Enlarge
    Click to Enlarge

    And Webmaster Tools reported 140 impressions from Dec 22 – Jan 22. A big difference than what the Adwords Keyword Tool is reporting. But wait! The data looks even more like jelly when you compare Adwords  to Google Webmaster Tool for the same date range (oh and to clarify this client has been strong at position 1 for over a year for this term).

    Google Adwords:

    Click to Enlarge
    Click to Enlarge

    For the same exact date range and same exact keyword running simultaneously for the same location (this is a geo-modified keyword for a national level audience) the data is off by almost 50%! That’s failing (terribly) where I come from.

    Seeing this data together is actually disheartening.  If I was using Google tools to perform an  A/B test and got a 50% accuracy in the data I would throw away the test. I understand Google is giving away ( most of) the data for free but there really should be some quality assurance for the Google Adwords Keyword tool. This tool should be giving advertisers the most correct data possible in order to help them create more effective campaigns and better gauge potential market growth.

    At the end of the day, I wouldn’t trust Google Webmaster Tools as an authoritative source of search volume for your site. While it is collecting great data about indexing issues and missing pages, it is doesn’t give you accurate enough information to make a decision. I guess in a way, the three sources are like credit scores. If you just look at the one, you miss some important knowledge that could either be a boon or a bust.

  • Pay Per Click for Dummies? Hire a Professional.

    When Doing It Yourself Isn’t Such a Smart Idea

    Pay Per Click Search
    Pay Per Click Search

    I come from a family of “do-it-yourselfers”.  When my mom wanted new curtains for the kitchen, she’d go to the local craft store and purchase 3 – 5 feet of fabric and hot glue to her heart’s content.  My dad was no better; I remember watching him jury rig the plumbing after the basement flooded.  While I always admired their “make it work” attitudes, these (and many other) situations always ended with a call to a professional.  So when I hear that non-search marketers are doing pay per click marketing, I have flashbacks of curtains falling apart, pipes constantly leaking, and money being wasted.

    Pay per click marketing is a tricky platform with many intricate pieces.  As a PPC professional, I find myself in the role of a copywriter, researcher, accountant, analyst, and a gambler.  It’s a daily routine juggling daily budgets, maximum bids, and demographic settings to ensure the highest possible ROI with the given budget.

    Paid Search Keywords
    One of the biggest mistakes in many paid search campaigns is choosing keywords. Instead of choosing terms that visitors are searching for, first-timers choose keywords they are familiar with or possibly even industry terms – an example of this is “abdominoplasty” versus “tummy tuck”. While abdominoplasty is the correct term, it yields significantly lower traffic because the average person would type in tummy tuck.

    Another aspect of choosing keywords for a campaign is determining niche keywords. A niche keyword is a low traffic but high CTR phrase. For instance, while most searchers will use the phrase “tummy tuck,” there is a smaller segment of the population that will type in “tummy tuck stories.” This type of searcher has already done the “tummy tuck” search and is now looking for further information regarding the procedure.  This visitor is also most likely to convert into a lead.

    PPC Ad Content

    A big part of a successful campaign is the ad’s content. Writing compelling copy that follows the search platform’s and your industry’s best practices in 75 characters can be difficult. Most novice marketers tend to overload the ad with irrelevant content or keywords.

    Google Adwords Ad Copy
    Good Ad Copy, Bad Ad Copy

    If you look at the two examples below, you can see that the ad I deemed “good” has more bold keywords (keywords automatically bold based on the phrases the searcher used), the copy has a voice with a clear competitive advantage and call-to-action, and the location of the advertiser.  You might be wondering why I decided that the right ad is bad – well even though it gives pricing information, a phone number, and a competitive advantage (“Free Grommets&Hem”), it lacks a call-to-action, voice, location, and most importantly suggests a lack of professionalism by including “Awesome” in the title.

    Not only will the good ad be rewarded by Adwords for incorporating more keywords naturally into the ad copy, but people respond better to complete statements in ads and more likely to click through.

    Managing Your Paid Search Campaigns

    This is probably the hardest because it relies on advertisers knowing how to analyze site metrics, campaign details, and conversion rates.  Even after years of being Google Adwords certified, I still find quantifying the data difficult. Tracking cost per click at a keyword level is tedious and granular work – if you don’t know what you are looking for or even at, you could negatively impact your conversion rate.

    Another challenge for advertisers is bidding against competitors on ad placement. I always find this the most fun because of the level of difficulty.  It’s like eBay bidding on steroids.  If you are not closely managing your daily budget and cost per click, you can easily be pushed off the page – especially when in competition for placement of broad, high-traffic keywords.

    Anyone can pick up a “for Dummies” book, but there is no substitute for experience.  I don’t want to discourage those who are interested in paid search, but I want to inform do-it-yourself types that there is a lot of work that goes into a PPC campaign. You could easily spend thousands of dollars without a single lead to show for it, so please, hire a professional.