Author: Search Influence Alumni

  • What Small Businesses Can Learn From Comics

    Man of Steel Vs. God of Thunder, You Do the Math.
    Man of Steel Vs. God of Thunder, You Do the Math

    Along with being a search marketing expert (that’s right, I said it), I am a huge fanboy (that means I like comic books A LOT). Very rarely do my two worlds meet but recently there was an article posted about the social media battle of rival comic companies Marvel Entertainment and DC (Time Warner) and I could not resist responding and explaining to how small businesses can win at social media. Despite my unending love for DC Comics, Marvel Entertainment does far better jobs at internet marketing. This post will explain how you can make your small business’s internet presence “marvelous”. 


    Why Marvel Wins at Fan Interaction

    Dinosaur in a Dinner > A man in a batsuit
    It's a Dinosaur in a Dinner Jacket

    When you compare the Twitter and Facebook accounts of Marvel and DC, you can notice that Marvel has a larger and more active fanbase. Why I would love to say this is because Marvel has more interesting characters (frankly a red t-rex with a dinner jacket trumps a sociopathic underwear pervert with a bat fetish IMO), but the truth is Marvel makes an effort at interacting with their fans. This is something I tell clients over and over, replies are key to gaining and sustaining fans. The more you reply the more successful and active your followers will be. Though there may not be any measurable ROI in tweets, you can increase your brand awareness locally, as well as, have a have a group of individuals who you can promote specials and discounts immediately.

    Why Marvel Wins at Site Design
    Around the turn of the century, there was a stark increase in light-weight, interactive business sites. The age of minimalism is over and businesses like Marvel know this – people like when content is interesting. And what is more interesting than promoting new products, specials offers, and general business information? I am not saying your site should be a Trapster’s sticky cesspool (if you don’t get the reference, its not important), but it should reflect what you are promoting current and updated often. Marvel Entertainment does a fantastic job of promoting their different business lines on their homepage in an easy and interesting way. The easier and more interesting, the longer visitors stay. Visitors who stay are visitors who will buy.

    Marvel's Homepage Services Their Product Lines
    Marvel's Homepage Services Their Various Product Lines

    Why Marvel Wins at SEO
    SEO is the backbone of success for any business and obtaining high ranking on new phrases related to your business is key to dominating search results. Marvel has done so with the emerging digital comics market. Not only are they the first and second Google positions on the phrase “digital comics”, the Amazon.com result mentions them by name. Digital comics is a market which has high ROI than the standard print format, so dominating these position in organic search gives Marvel an advantage. Another astonishing fact, DC Comics’ site doesn’t appear anywhere in the first two pages of search results. Applying this methodology to other industries is simple, research new technology and developments, create landing pages and start optimizing before competitors are even aware of the potential.

    Marvel Comics Digital Comics
    Marvel Dominates "Digital Comics" Results

    As internet marketing becomes more and more important to small businesses, SEO and social media will continue to mutate. However, being active with fans, having well thought out site design, and great positioning on emerging search phrases, will always be important to growth. So the next time you start questioning the value have having an internet presence, remember you can either be the Invisible Woman in the room or you pull a Dr. Doom and dominate the web for your small business.

    Superman Vs Thor Image From Wizard Universe

    Devil Dinosaur image from Weekly Crisis

  • Place Page Reviews are Now Separated

    Cobbler making shoes, but not for his kids Tonight, I was logged into the Place Page account for my husbands’ business adding a Coupon.  I haven’t looked around his Place Page in a while, and I was trying to see what I have missed in the months since I last logged in.  (Just as the cobbler’s children go without shoes, the Place Page accounts most personal to me tend to get ignored.  And that is not my husband in the picture.  That is a cobbler.)

    Then I saw some newness .. what’s this? … The reviews are separated out.  Check it out on this Place Page …

    Denver Dentistry – Dr. Guy Grabiak, DMD, FAGD
    3190 S Wadsworth Blvd, Suite #300, Lakewood, CO 80227
    (303) 988-6118

    Place Page Reviews Separated
    Reviews cached from sources around the internet are categorized under “Reviews from around the web” while Google reviews are segregated into their own special area, “Reviews by Google users.”

    Reviews from around the web

    Reviews from Google Users

    I had to ask a few Search Influence dedicated employees still working and available on chat tonight, “have you seen this?  Is this new?”  The resounding response was a confirmation that it is indeed a new development.

    Paula Keller
    gives feedback that she saw this earlier today, so perhaps this is the first day for the evolution of this separation.

    What does this mean?  I’m not sure what it means.  But there is definitely more transparency on reviews and the sources of those.

    And it’s interesting that Google puts “Reviews from around the web” above their own.   They want browsers and searchers to read the other reviews before those that Google gathered.  Perhaps, it’s a nod to the Google reviews having a tendency for attracting inauthentic reviews?

    Digging around, I can see those businesses that have ALL of their reviews from Google and none from other sources.  Suspicious behavior.  This guy has 22 reviews, everyone of them great, and everyone of them from Google users.

    all 22 reviews from Google Users

    Oooo! And this is cool.  It very clearly indicates how many reviews are being pulled from these web sources right in the source Title.  David Mihm found the New Place Page Reviews Format earlier today andhe points out the little flavicon on the review sources:

    82 reviews from 1 source!

    This newness is curious and interesting.  Just when we’ve decided that reviews are always important but maybe not as strong a factor as they once were, Google shakes it up for us.

    Thanks to hans s for his very cool medieval cobbler image.

  • Facebook Groups- Old feature, new announcement

    Yesterday afternoon, Facebook head Mark Zuckerberg announced a “simpler way to communicate with the whole family” by upgrading the long forgotten Groups feature. While what used to be Groups became Pages as Facebook became more of a marketing platform than something for giddy college students to waste time on, the Groups feature languished as a poor “early adopter” penalty — a ploy used by far too many technology companies.

    The new Groups — Different then the old Groups?

    So, instead of Facebook being used for a bunch of unconnected people with similar interests, Groups has been reimagined as a way for smaller groups of people with real personal connections like “your family, your soccer team, your book club.” Members of a group, invited by the owner and other members, will be able to chat with each other in a group chat room that won’t be visible on your wall unless you want it to.

    …But that’s about all that Groups offers. Sure, like anything else with Facebook, you’ll receive spam an email whenever someone posts (though you can turn this feature off). The other real innovation—an email address that posts to the group—is more related to the second announcement in Zuckerberg’s blog than anything that changes the way the features work now.

    The site now lets you export “a copy of the information you’ve put on Facebook,” letting you see your account, photos, and wall posts. While the blog post claimed it’d be ready today and this shows it, my account hasn’t been upgraded yet.

    Facebook still isn’t quite sure what users might do with this feature except use it to backup files, but combining it with an ability to influence users while away from Facebook might open doors for new avenues for trying to market to- and interact with- users.

    Where's my new feature?
  • Professional SEO: Are You Bringing the Right Traffic to Your Customers?

    As I was watching college football on Saturday, a commercial for a new show on ABC grabbed my attention. Detroit 1-8-7 is new series on ABC about the homicide detectives in Detroit, one of the most violent cities in the U.S. On the surface this sounds like your typical dramatic detective show that we have seen done a hundred times before. There is just one problem with the show; it’s Title!

    1-8-7 is a common police code for homicide reports; unfortunately the writers at ABC failed to realize the police code for homicide in Detroit is 3-2-8.

    OOPS!

    Getting the right information from the beginning is also important as an SEO professional. There are many SEO companies who fail to take the time to research and understand the clients they represent.

    Just last week, I was on a call with a business owner whose previous SEO company did not understand his business. His previous SEO company was optimizing for terms like “cheap”and inexpensive.  He was ranking for these terms, but was not seeing an improvement in sales. Why? His service was based on quality not price.

    The ultimate goal of an SEO company should not be to increase unwanted traffic to the customer’s site; the ultimate goal of a professional SEO organization should be conversions. As an SEO organization are you bringing the kind of traffic that will convert to sales? These are questions that should be asked by any SEO professional.

    Understanding the business represented is imperative as an SEO professional. Obtaining the correct information about a city before airing a TV show is also imperative. Somebody should inform ABC!

    Probably this guy…

  • Google SEO Guide UPDATE!

    Honestly, I never even knew the original Google SEO guide existed. If I did I would have blown away the boss during my interview with my vast knowledge of the SEO world. Well, it would have been a little out of date considering it was originally released in 2008.

    On September 28, they released a new version with clues that help us better understand the updated algorithm and a glossary of terms (something desperately needed in the original). It covers everything from SEO basics to effectively promoting your site on the web. Plus you get to stare at a cute little robot with sod for hair, flowers for a right hand and missing the left one that he no doubt lost in an epic lightsaber battle with his creator.

    What I don’t get is why Google is still a slave to paper in this day and age! Wouldn’t this information benefit from- oh, I don’t know- a website? That way it could have updates regularly as opposed to a major one every two years. I’m just spit-balling here…

    I know this can be a bit overwhelming, but that’s what we’re here for! Now you can be as well informed as possible before you get frustrated and come to us to do it for you.

    Click to download the .pdf

  • DUDE, Where’s my Map?!?

    I had a team member send out a red flag email about a client’s Maps listing 2 hours ago.  We had successfully squashed a listing created by a competitor who had been spamming with our guy’s business name, but today, it suddenly appeared again, and our guy’s real listing completely disappeared!

    I know Google lost an entire city in Florida, which has now been found, but as we dig into it today, this looks like the entire East coast data is in an upheaval.

    My concerned team member, Paula Keller, expresses frustration, “I can’t even find the listing. I saw it when I first searched for the phone number, clicked more info, and it said “We currently do not support the location” I logged in and clicked to view the listing and it says “We currently do not support the location” for both the practice’s listing and Dr. Parker’s listing.”

    When we search by phone number, we get the totally wrong listing we thought we had squashed:

    We thought we had squashed this listing months ago starting in April, and we further confirmed it was gone in May and June.  Haunted by listings of the past!

    We logged into the account and clicked on “See your listing on Google Maps” ….

    see your listing on google maps

    And this is what we got ….

    we do not support the location

    Google must be up to something or rolling out some changes, and I have another team member check in various Place Page accounts to see if we notice a pattern in geography. Melanie Aleman reports in:

    “I logged into the Google Places account for the following clients to check up what’s up, this is what i found:

    • Dr. A A – no problem
    • C C Doctors – “We currently do not support the location” when I tried viewing either listing on Google Maps
    • Dr. B B – “We currently do not support the location” when I tried viewing either listing on Google Maps
    • Dr M M – “We currently do not support the location” when I tried viewing either listing on Google Maps
    • R R – no problems”

    One of Melanie’s screen shots:

    Google listing not supported

    So far it appears this is on the Eastern time zone.  I see a surgeon’s Place Page listed in maps, but when I click on a Place Page link in Maps (not through the account), I get this:

    breast augmentation columbus ohio

    Oop!  Maybe not just on the East coast!  A doctor in the southern US has a claimed listing, and right now it’s not even showing as owner verified!  And I KNOW it’s verified ….

    I had yet another team member, Elizabeth Selasky, check out some client on the West coast to see how far this chaos is reaching.  She reported back that the West coast appears to be unscathed.

    We also had some other weirdness happen over the last week.  We had 3 clients report back in that Google had called their business, and a real live person at Google wanted to verify their business address because a user had reported a problem with his address. The first occurrence of a real live Google representative calling a business was totally unexpected.  The 2nd and 3rd was just more confirmation that this must be legit Google.  Is Google paying attention to when users are reporting a problem with listing data?

    Something is definitely going on with the Google Place Page product today.  Maybe it’s a database clean up on a massive scale.  We’re not sure, but we’re watching it closely.

  • First step in writing PPC ad copy: THINK

    Earlier this year Anthony, our resident PPC expert, wrote a great blog post titled, Pay Per Click for Dummies? Hire a Professional. Consider this its sequel. A part 2: Electric Boogaloo, if you will.  While doing a little Google Maps magic for one of our clients, I stumbled upon this PPC ad when searching for the phrase, baby moon California.

    Somebody call the CPS!

    I was shocked. How did the baby-selling black market get ad space for their sale? I thought Google had standards! Though, free 2-day shipping on an 8 lbs. package is a steal. My curiosity was piqued. I just had to click. Needless to say, I was let down. Apparently, California Baby is a product line of shampoos, soaps, etc. If this is how they advertise baby lotions, I’d hate to see how their ad for the importance of baby naps would look…

    I really don’t know how the site owners gave it the go-ahead. Perhaps if I lived in California and knew of the product, my mind wouldn’t have automatically jumped to such a horrendous conclusion. However, not every person who is searching for baby moons is going to be familiar with this brand. Even just adding the word “products” in between “baby” and “on sale” would have helped. It’s much clearer, still falls in the 35-character limit, and doesn’t remind people of the Lindbergh baby.

    Awkward first impressions aside, they make a couple other rookie mistakes. First, the keyword selection is incredibly unclear. Most search engines bold the keywords in the title and copy. I assume they’re going for the phrase “California Baby,” but Google doesn’t seem to recognize it as a keyword. That’s why only California is in bold but nothing else. This should have prompted them to rethink their strategy.

    Next, it’s best to try to squeeze the keyword into the copy as well. The bolder, the better. It stands out more to the customer, which means they are more likely to click through. They must have learned this lesson between the above ad and the most recent one I found:

    TWO ads for baby sales? They must be selling like hot cakes. The free market has spoken!

  • Google Me vs. Facebook: Coming this Fall to a Social Network Near You

    The rumors are true.  Google wants to challenge Facebook.

    You may have heard over the past few months from news sources and blogs (like this one which I’m sure you guys all read all the time) that Google was looking to add a social networking aspect to its plethora of internet magic.  Well, it appears it has arrived.

    On Tuesday, Google CEO Eric Schmidt confirmed that the project would debut this fall and referred to it as “adding a social layer” to the already existing Google products, which I think is their best bet at competing with Facebook’s 500 million users.  As we mentioned in our previous blog, plans for Google Me began coming forward after their failed attempt to win Facebook over old school style (with lots and lots of money).  Now it looks like Google is playing friendly with another social networking site.  They are hoping for this to be a Twitter friendly product, as the company has developed a couple new tools.

    And speaking of Twitter, Google is not the only company with big plans for their social networking options.  Twitter is hoping to integrate other popular media sharing options, such as photo and video, with a side by side viewing option rather than spilling bit.ly links all over Twitter and sending you across the internet.

    So here’s to the race to the top of the social networking ladder.  May the best company win.

  • Google Display Ad: “Watch This Space”

    In my opinion, Mad Men is one of the greatest shows on TV. Not just because it treats television as an art form, but because it also shows that advertising can be too.  Print ads, to be specific. Well, with Google’s new “Watch This Space” campaign, they’re showing that display banner ads can be just as artful.

    Many businesses are still wary to commit to display advertising and instead fall back on dated methods, such as print, radio, and television. Not to say these forms aren’t effective, I just don’t understand this fear of the digital world. With the advent of DVR and the failing print industry, I’d be more afraid of the more traditional means of advertising. Not only that, but it is so much easier to track progress through display ads than it is for other forms.

    The ad is fantastic. Check it out.

    This particular feature has been available in the Adwords platform for a few years now. Google likely treated that as a soft run and is now ready to repackage and really push it to gain more advertiser attention.

    Display ads still lack the specific demographic targeting of Facebook, but the ability to display and manage ads on a multitude of sites while using one interface is a huge bonus. It gives busy business owners and marketing managers more flexibility and extends their reach. They can quickly and easily change what message is displayed depending on the type of site, whether it’s a men’s lifestyle site, a parenting site, or a teen magazine site, they have the ability to target the same or similar products to all of those demographic groups by packaging the ads in a different way for each.

  • Increasing Facebook Ads Performance with Images

    Choosing the Right Images for Your Facebook Ads

    From www.adrants.com
    Image from www.adrants.com

    In a previous Facebook Advertising blog post I mentioned the importance of selecting images for your Facebook ads. What I failed to do in that post was to fully explain that idea. Sure I threw out some fancy jargon about “magazine editorial ads”, but I wanted to take this time to show you three types:

    1) Contextually Relevant

    Facebook Ad 1
    Facebook Ad 1

    The least savvy online advertisers know, if you use a picture of what you are marketing people will interact with it. But what if you are advertising a cosmetic procedure? You can’t possibly use an image depicting the surgery. Not only could it be considered inappropriate by Facebook, it could also repulse your some of your more sensitive viewers. Instead choosing a doctor hammering away at a patient with a surgical suction device, find an image that suggest the outcome of the procedure. In Facebook Ad 1, you will see I’ve selected a graphic that implies weight loss and beauty at the same time. These ads are easiest to get approved and yield a good click rate if the right demographic is targeted.

    2) Good Ol’ Branding

    Facebook Ad 2
    Facebook Ad 2

    Good Ol’ Branding. Many people don’t understand why you would use imagery that incorporates branding, but this tactic not only makes viewers aware of your name and services offered but also makes your images more unique. Uniqueness is important when advertising on Facebook. In a given area there could be as many as 10 other advertisers using similar ad copy, offering the same competitive advantage, and using the same stock image as you. This is a big problem that not many online advertisers think about. We are so concerned with our targeted audience that we forget there are competitors who are aiming at the same demographic. By adding elements from your brand, images become instantly recognizable and unique. Uniqueness has always been the key to good advertising – whether it is in print, media, or online.

    3) Playful Imagery

    Facebook Ad 3
    Facebook Ad 3

    This is my favorite type of ad. In the section on branding, I mentioned that uniqueness is the key to good advertising but the best way to get remembered (and clicked on) is using suggestive and playful imagery. As seen in  the Facebook Ad 3 example, I’m advertising breast augmentation for a client. Instead of using the standard smiling woman in a low-cut shirt, I opted for something a little more colorful and fun. Paired with the right copy, images like this not only encourage a click through but also a form submission. However, be warned – if you are not targeting the right demographic, you could burn through your ad spend due to the curious nature of clickers.

    Are these the only ways to select Facebook ads? Of course not. I can think of at least four other methods when choosing images for Facebook advertising (which I will likely explore in a future post). So the next time you are planning a Facebook ad campaign for your local business, do not be scared to experiment with the imagery. Who knows, that picture of your Aunt Petunia break dancing at your son’s Bar Mitzvah might double your leads.