Author: Paige Pevlor

  • Capture More Potential Applicants With Lead Generation Ads

    Students rely on search engines to research and evaluate the colleges they are interested in attending. As an institution of higher education, you should nurture them from the early stages of research to when they begin applications. The applicant cycle, according to PerfectSearch, can take up to two or more years and should consist of multiple tactics, including targeted emails, paid search, SEO, and social media.

    Lead generation ads are great for capturing potential applicants who are close to converting, as well as those who are earlier in the process. Because of this, they are a great way to capture people who want to move quickly through the application process.

    Lead generation ads can be utilized on Facebook, Instagram, and LinkedIn. Since Facebook and Instagram are both under Facebook, if you set ads live on Facebook, they’ll also show on Instagram.

    Person setting up Facebook lead generation ads for their business

    What Are Lead Generation Ads?

    Lead generation ads are just that—ads that run on Facebook that are meant to generate leads. According to Facebook, lead generation ads let people show their interest in a product or service by filling out a form in the ad with their details and encouraging a business to follow up with them.

    Once a user clicks on the ad, a form will populate with the pre-filled information from the user’s profile. Meaning, they don’t have to type in their name, phone number, or email address. It’s a simple concept with a great return.

    Facebook’s lead ads can help you meet the following goals:

    • Finding new customers for your business
    • Finding out more about people’s interests
    • Getting people to sign up or register for your service
    • Getting people to enroll in your program
    • Getting people to download a brochure or manual

    Why Should You Use Lead Generation Forms?

    Depending on the type of form, filling in the information can be time-consuming and overwhelming. Collecting data and customer information is the key to success, so the more information you are able to collect, the better. According to data from Facebook, lead generation ads usually have high conversion rates because there are fewer steps in the conversion process. The mobile-friendly forms are created for easy converting.

    Leilani Bruce of Pacific54 states, “according to Adobe’s State of Digital Advertising 2018 report, 50% of Gen Z (18-19 year olds) and 42% of millennials (20-36 year olds) think social media is the most relevant channel for ads.” So the question should be WHY NOT use lead generation forms?

    You can customize the questions and information you collect. So, it would be a great idea to ask which programs or courses the potential applicant is interested in. From there, follow up with additional questions based on that user’s answers, but keep them simple and to the point.

    The forms run in more places than just Facebook’s newsfeed; they can also show up in Instagram feeds, stories, etc. Whether you’re using carousel ads, videos, or static ads, they all support lead generation ads. Using videos is recommended because users engage with videos more often than static ads.

    One great feature of Facebook is its self-learning and optimization, meaning that Facebook will automatically optimize your campaign to show your ads to people who are more likely to fill out the form. This leads to more conversions and highly qualified leads.

    As mentioned before, make sure to reach out to potential applicants in a timely manner, whether you follow up with more information or are just using remarketing to drive applications.

    Group of digital marketers working on Facebook lead generation ads

    Tips on Using Lead Generation Ads

    After capturing data from a pool of potential applicants, you can create a remarketing campaign to continue to target them. This allows you to remarket to someone who might have already interacted with one of your ads.

    Also, potential applicant information can be used to create a lookalike audience. According to Facebook, a lookalike audience is a custom audience that’s used to reach new people who are likely to be interested in your university because they are similar to your existing students. Make it easy for potential applicants to get in touch with you by utilizing a specific call to action (CTA) like click-to-call.

    Another thing Facebook is capable of is connecting with your university’s internal platforms. Facebook can easily integrate with MailChimp, Salesforce, Google Drive, or custom CRMs. Facebook recommends integrating CRM software since it allows you to see your leads in real time, letting you reach out to your leads more quickly. And the sooner you reach out to a potential applicant, the more likely they are to convert.

    If you’re looking for new techniques to drive more students to your university, the team at Search Influence has years of experience helping institutions of higher education increase the quality and size of their applicant pools. To learn more about our services, contact us online.

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  • Facebook Reviews: Increasing Reviews to Increase Credibility

    Facebook: the largest social media platform in the world. It’s used to keep up with family, friends, social trends, and marketing. It’s the second-most important review site, right between Google and Yelp. With 1.37 billion daily active users, there’s no avoiding Facebook when it comes to digital marketing.

    Gif counting Facebook likes

    The Benefits of Facebook Review

    You didn’t have to read this blog to know that building customer relationships are key. Online reviews are an instant way to gain trust with a potential customer. Did you know that 84 percent of people trust online reviews just as much as a personal recommendation? They’re more likely to trust the reviews since they’re experiences had by real customers.

    Along with reviews, customers leave star ratings as well. Customers can leave star ratings between 1 and 5, and the total average is used for your final rating. Since the star rating can be seen even without clicking through to the Facebook page, it’s easy to gain potential customers trust.

    Don’t Stress Over Bad Reviews

    As for reviews, I’ll be real with you. Bad reviews are going to happen, but only 14 percent of reviews are 3 stars or less. Truthfully, we don’t live in a world of perfect ratings, so if you have 5 stars that’s something to be proud of. However, studies show that 4.2 to 4.5 is the ideal average star rating. Furthermore, 68 percent of customers trust reviews more when they see both good and bad scores.

    When replying to reviews, always reply to both good and bad reviews.

    For bad reviews, do not delete reviews or argue with customers. Take time to reply to the unhappy customer with your contact information. From there, try to reach the customer by phone to listen to their complaint. Then you’ll be able to offer a solution outside of the review. Learn more tips in our previous blog post on managing reviews.

    How to Get More Facebook Reviews

    How do customers know to leave you reviews after a great experience? Ask them! Seven out of 10 customers are willing to leave a review if you ask. Here are some ideas on how to ask for reviews:

    1. Make sure there’s signage around the business reminding them to review.
    2. Reach out with personalized follow-up emails and/or text.
    3. Lastly, be direct and have a conversation about their experience.

    No matter the channel of communication, always make sure to thank the customer for their business and to ask for feedback on what could be improved. Being genuine is a way to receive genuine reviews.

    Another way to engage customers is by requesting them to check in to your business. Motivate customers by offering them something like a coupon code or free item. Checking in allows the customer to write something, post a photo, and tag others. Most importantly, Facebook will automatically send a notification to the person who created the check-in one to two days later and request them to leave a review.

    Creative Ways to Use Facebook Reviews

    Okay, you’ve collected all of these reviews, with some good and some bad. Now, what are you going to do with them?

    For good reviews, get creative! Create a Facebook post and put some ad spend behind it so a larger audience sees it. Print them and hang them around your business. Add them to your website. You and your employees are doing a great job, and it’s paying off. Make sure to tell people about the great experiences your customers are having!

    For bad reviews, analyze and compare to see if there are common trends. Maybe it’s an internal process, or maybe it’s because company-wide standards need to be implemented. Once you find a way to fix the repetitive issues, continue to monitor and adjust to solve problems as they arise. Always use feedback to continuously improve your business.

    Utilizing Facebook for Your Business = Brand Awareness

    Facebook is an easy way to gain brand awareness from previous and potential customers. Make sure your profile has as much information as possible, including a profile photo, background photo, and hours of operation.

    Keep followers updated on your latest projects or industry trends. Your posts should not all be product pushing. You’ll want them to be personal, relevant, and engaging. Create posts specifically for employee updates to announce promotions, work ethic, or any other relevant aspects of your business.

    If you’re just starting out on Facebook, your posts likely won’t be seen by many people organically. To increase the number of people who see your posts, try promoting some posts to reach more people. Get detailed by testing out targeting, including location and demographics.

    If you collect personal phone numbers and/or email addresses from current clients, you’ll want to look into lookalike audiences. This is Facebook’s way of finding people who have the same interests as your current customers, so when your brand is put in front of them, they’re more likely to convert.

    Whether you’re completely new to Facebook or just need to jumpstart your social media campaigns, Search Influence can help. Our social media experts can help you post, track leads, and manage reviews. Start a conversation today to learn how we can help your business grow.

     

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